GREATEST HITS: Say Goodbye to Friction (#389)

Today’s AI stands on the foundation that was built years before. In the latest episode in our greatest hits collection, we revisit our conversation with Orbita’s Nate Treloar from November 2021, where he shared some provocative thinking about conversational AI, including voice and chatbots, and the…

Transcarent’s New Findings About the Cancer Experience (#388)

Snezana Mahon, Chief Operating Officer at Transcarent, sheds light on the company’s recently released consumer insights about the cancer experience, matching benefit structures to support those journeys, and where employers fit into the equation.  All that, plus the Flava of the Week about new res…

GREATEST HITS: Is Design Thinking The Secret Sauce? (#387)

Before Amy Heymans became a regular in our Predictions Series, she joined us in November 2021 to share how design thinking catalyzes consumer-first healthcare. She discussed how to use design thinking principles to break down silos and bridge the gulf between designers and builders.  The industry …

How Komodo Health’s Real-Time Data Helps Consumers (#386)

Web Sun, President and Co-Founder of Komodo Health, talks about outsourcing complexity, turning lagging indicators into leading indicators, and democratizing insights that help change the game for consumers.  All that, plus the Flava of the Week about the head of Function Health campaigning to int…

GREATEST HITS: Marketing's Role in Digital Transformation (#385)

Ed Marx joined Jared in April 2021 to share how marketing and culture can either be catalysts for digital change or prevent progress from happening, and how healthcare martech stacks are often a glut of point solutions Frankensteined together. Ed is a luminary in the industry, and his remarks are j…

How Instacart Health Is Leading Tech-Enabled Nutrition (#384)

Sarah Mastrorocco, General Manager of Instacart Health, discusses the past, present, and future of the popular service and how tech enablement platforms can ultimately improve people’s health.  All that, plus the Flava of the Week about ZocDoc’s What Patients Want report. How can we use this repor…

GREATEST HITS: Jared & Zain’s 2024 Predictions (#383)

Replay Jared and Zain’s predictions from a year ago as they offered their takes on what could be coming next for consumer transformation from inside and outside traditional care providers.  This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as…

New Year, Same Mission (#382)

Jared begins 2025 with the State of the State in consumer-centered care. It’s a new year, but the mission remains the same: make significant progress making consumer-centered products and services.  All that, plus a special Flava of the Week featuring a list of industry voices that YOU compiled. W…

2025 PREDICTIONS SERIES: Jared, Zain & James (#381)

Our 2025 Predictions Series wraps up as James Gardner joins Jared and Zain. What do we see happening with consumer-centered care?  (1)   The rise of connected fitness, (2)   The hospital of the future, (3)   Health systems going from a green light to a yellow light, (4)   Public sentiment weake…

GREATEST HITS: Jane Sarasohn-Kahn & Amy Heymans’ 2024 Predictions (#380)

See how Jane Sarasohn-Kahn and Amy Heymans predicted that health systems, health plans, and new entrants would address the calls to become more consumer-centric in 2024.  This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. Or…