Shift Forward Health
Healthcare Rap
Playlist by Shift Forward HealthHealthcare Rap is the leading podcast about consumer-centered care, a.k.a. how the frontiers of digital, retail, and traditional care can work together to make healthcare easier for everyday people. I…Follow the podcast:
384 clip(s) in playlist
GREATEST HITS: A Blueprint For Product-Market Fit (#364)
Jared and Zain share some provocative thinking about Product-Market Fit and describe a couple of tools to put in your new toolset that will help you better understand how to design products, service lines, and experiences with the healthcare consumer at the center. Learn how to use a value proposit…
23:56
How Albertsons Is Making Grocery Retail a Health & Wellness Destination (#363)
Irina Pelphrey, VP of Health and Managed Care for Albertsons, discusses how grocery retail can become a health and wellness destination. If you thought you knew what grocery retailers were capable of when it comes to health and wellness, you’re going to get a lot out of this conversation as Irina c…
36:20
GREATEST HITS: What If Hospitals Don’t Change Course? (#362)
Jared and Zain share some provocative thinking about what might happen if hospitals don’t ultimately change course in the midst of their unsustainable trajectory. Hospitals aren’t ever going away. But the ways that they operate, engage with consumers, and market themselves could look very different…
22:36
A Dynamic Chat With Beryl Institute’s Jason Wolf (#361)
Jared welcomes Jason Wolf, Founder of the Beryl Institute, a luminary in the patient experience field, and recent author of Transforming the Future of Healthcare. Pay attention to what Jason has to say about the current and future state of the patient experience, and the aspects of consumer experie…
32:33
GREATEST HITS: Why Is Consumer-First Design So Hard? (#360)
This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #183, and it originally aired in October 2021. Jared and Zain share some provocative thinking about why it has been so hard historically to create consumer-f…
24:20
AVIA’s Latest Benchmark Report: How Do You Stack Up? (#359)
It’s an AVIA party! Jared and Zain welcome Jen Melby and Sara Samson from AVIA to discuss their newest benchmarking report and some of the surprises that came up along the way. Spoiler alert: there’s a lot of innovation going on when it comes to addressing consumers’ needs, but health systems overa…
39:57
GREATEST HITS: Transformative Care and Physician Leadership (#358)
This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #232, and it originally aired in September 2022. Dr. Gordon Chen, who at the time served as Chief Medical Officer at ChenMed, discusses the company's vision …
30:50
Dr. Sanjay Shetty, President of CenterWell at Humana (#357)
Dr. Sanjay Shetty, President of CenterWell at Humana, covers a lot of ground, from the little things that make a big difference in patient engagement, to the big announcement about Centerwell leasing space in former Walmart Health clinics. All that, plus the Flava of the Week about Humana’s new re…
34:03
GREATEST HITS: How Connected Fitness Fits In (#356)
This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #174, and it originally aired in August 2021. Jared and Zain discuss how hard it is to maintain a relationship with consumers in between episodes of care. So…
29:22
GREATEST HITS: Can Consumers, Medicine & Digital Health Coexist? (#354)
This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #252, and it originally aired in February 2023. Michael Hasselberg, Chief Digital Health Officer at University of Rochester Medical Center, gives insights in…
29:41