Welcome to our jam-packed first episode! Join host Stephanie Douglass as she guides us through a deep dive into consumer experience. 

1. We go out to the public and ask them about their biggest pain point when it comes to their healthcare experiences.
2. We go in depth with a provider organization and a disruptor organization side by side. Jennifer Bollinger, Senior Vice President and Chief Consumer Officer of Ochsner Health and Andrea Pearson, Chief Growth Officer for Dispatch Health, join MDRG President and Founder Sondra Brown to discuss how they are prioritizing the consumer throughout their organizations. 
3. MDRG’s Lauren McCabe discusses how Baby Boomers are not who we thought they were, and their behavior in the consumer marketplace is worth a second look. 

This show is produced by Shift Forward Health, the channel for change makers. Subscribe to Shift Forward Health on your favorite podcast app, and you’ll be subscribed to our entire library of shows. See our full lineup at ShiftForwardHealth.com. One subscription, all the podcasts you need, all for free.