Shift Forward HealthShift Forward Health

How Providers and Disruptors Treat Patients as Consumers

View descriptionShare

What Consumers Want

What Consumers Want brings the voice of the consumer to the healthcare conversation. Are you interested in getting outside the healthcare echo chamber 
6 clip(s)
Loading playlist

Welcome to our jam-packed first episode! Join host Stephanie Douglass as she guides us through a deep dive into consumer experience. 

  1. We go out to the public and ask them about their biggest pain point when it comes to their healthcare experiences.
  2. We go in depth with a provider organization and a disruptor organization side by side. Jennifer Bollinger, Senior Vice President and Chief Consumer Officer of Ochsner Health and Andrea Pearson, Chief Growth Officer for Dispatch Health, join MDRG President and Founder Sondra Brown to discuss how they are prioritizing the consumer throughout their organizations. 
  3. MDRG’s Lauren McCabe discusses how Baby Boomers are not who we thought they were, and their behavior in the consumer marketplace is worth a second look. 

This show is produced by Shift Forward Health, the channel for change makers. Subscribe to Shift Forward Health on your favorite podcast app, and you’ll be subscribed to our entire library of shows. See our full lineup at ShiftForwardHealth.com. One subscription, all the podcasts you need, all for free.

  • Facebook
  • X (Twitter)
  • WhatsApp
  • Email
  • Download

In 2 playlist(s)

  1. What Consumers Want

    6 clip(s)

  2. Shift Forward Health

    477 clip(s)

Shift Forward Health

Shift Forward Health is the channel for change makers in healthcare. We produce thought leadership f 
Social links
Follow podcast
Recent clips
Browse 478 clip(s)