(Originally aired in March 2022) 

Paul Schrimpf, Jeff Gourdji, and Priya Aneja shared some provocative predictions about rising consumer and patient expectations, ever-advancing technology, and perennial pressure to reduce costs and increase access. 

This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. Originally episode #204. 

This show is produced by Shift Forward Health, the consumer transformation advisory firm for healthcare. (#378)