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Consumers Want Transparency, Consistency & Simplicity

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Healthcare Rap

Provocative thinkers Jared Johnson and Zain Ismail explore the consumer side of disruption. Join them as they profile disruptors and trends that are i 
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Dr. Thomas Lee, Chief Medical Officer at Press Ganey, discusses reducing suffering by removing friction from the online experience. Press Ganey’s data show that when consumers have friction in their process of care, they question how much the provider cares about them. Dr. Lee also shares insights from his new book Healthcare's Path Forward and what to do now that society has a new understanding of what suffering means. 

All that, plus the Flava of the Week about Best Buy and Atrium Health’s new hospital-at-home partnership. Is health-at-home is having a moment, and should we be waiting for innovators to fail? 

This show is produced by Shift Forward Health, the channel for change makers. Subscribe to Shift Forward Health on your favorite podcast app, and you’ll be subscribed to our entire library of shows. See our full lineup at One subscription, all the podcasts you need, all for free. (#259) 

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Shift Forward Health

Shift Forward Health is the channel for change makers in healthcare. We produce thought leadership f 
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