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Consumer Engagement's Move To Platforms (#327)

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In his work at KLAS, Adam Cherrington speaks with a lot of digital health companies as well as the provider organizations that they serve and partner with. Adam shares his point of view on trends that he’s seeing when it comes to patient experience and consumer engagement, as well as the categories of digital health solutions that are out there addressing these priorities. 

All that, plus the Flava of the Week about Oura Rings’ new heart health features. Where do smart rings and other wearables fit in the modern consumer’s health and wellness conversation today, and what they do tell us about making holistic health more accessible? 


  • 11:22 – Health systems see the need to move from point solutions to platforms
  • 20:31 – Categorizing the patient engagement ecosystem is challenging
  • 24:41 – Care redesign and tech stack consolidation is the right time to ask patients what they want in their experience
  • 28:32 – Adam hopes we'll see more personalized communication in the future

This show is produced by Shift Forward Health, the consumer advisory firm that partners with you to operationalize consumer-first health. (#327) 

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