In this episode of the podcast, host Bobby Brill takes a break from hosting duties and introduces Shruti Shrivastava, Director of UX Research at ServiceNow in Bangalore, India. Shruti takes the reigns for this episode and interviews Averria Martin, Senior Director, UX Research. The conversation covers a range of topics including the application of AI in research, internal mobility at ServiceNow, and effective leadership strategies. Averria shares her personal and professional experiences, emphasizing the importance of work-life balance, growth mindset, and fostering a collaborative culture. The episode also highlights practical advice for transitioning from IC roles to leadership and the value of internal mobility and user-centric approaches in research.

Guest - Averria Martin, Senior Director, UX Research
Guest Host - Shruti Shrivastava, Director of UX Research



00:00 Introduction and Guest Introduction
00:13 Meet Shruti Shrivastava
01:10 Insights on AI in Research
01:51 Interview with Averria Martin
04:48 Work-Life Balance Tips
06:53 Career Advice for Researchers
09:27 Internal Mobility and Culture at ServiceNow
12:47 AI and Research Technologies
18:20 Collaboration and Leadership
26:04 Final Thoughts and Conclusion

In this episode of the podcast, host Bobby Brill takes a break from hosting duties and introduces Shruti Shrivastava, Director of UX Research at ServiceNow in Bangalore, India. Shruti takes the reigns for this episode and interviews Averria Martin, Senior Director, UX Research. The conversation covers a range of topics including the application of AI in research, internal mobility at ServiceNow, and effective leadership strategies. Averria shares her personal and professional experiences, emphasizing the importance of work-life balance, growth mindset, and fostering a collaborative culture. The episode also highlights practical advice for transitioning from IC roles to leadership and the value of internal mobility and user-centric approaches in research.
Guest - Averria Martin, Senior Director, UX Research Guest Host - Shruti Shrivastava, Director of UX Research 
00:00 Introduction and Guest Introduction 00:13 Meet Shruti Shrivastava 01:10 Insights on AI in Research 01:51 Interview with Averria Martin 04:48 Work-Life Balance Tips 06:53 Career Advice for Researchers 09:27 Internal Mobility and Culture at ServiceNow 12:47 AI and Research Technologies 18:20 Collaboration and Leadership 26:04 Final Thoughts and Conclusion

AI-Driven Innovation with Shruti Shrivastava and Averria Martin

Sitting down with Amrutha Ramesh, visiting researcher at ServiceNow one of the minds behind Agent Ada, a data-focused AI agent, in the latest episode of the podcast. We talk about the gap in enterprise workflows: you upload data, ask questions, and expect clear, data-backed insights… but traditional LLMs weren’t designed for that.

Amrutha clarifies the distinction by explaining how Agent Ada surpasses merely inputting a dataset into ChatGPT or Gemini, employing personas and a library of reusable skills to analyze data in a more human-like manner. We also dig into turning raw analysis into a story and, most importantly, into actionable steps that people in the business can actually use.

Guest - Amrutha Ramesh
Host - Bobby Brill

Sitting down with Amrutha Ramesh, visiting researcher at ServiceNow one of the minds behind Agent Ada, a data-focused AI agent, in the latest episode of the podcast. We talk about the gap in enterprise workflows: you upload data, ask questions, and expect clear, data-backed insights&hellip; but traditional LLMs weren&rsquo;t designed for that.
Amrutha clarifies the distinction by explaining how Agent Ada surpasses merely inputting a dataset into ChatGPT or Gemini, employing personas and a library of reusable skills to analyze data in a more human-like manner. We also dig into turning raw analysis into a story and, most importantly, into actionable steps that people in the business can actually use.
Guest - Amrutha Ramesh Host - Bobby Brill

Narrative Analytics with Agent Ada

Join host Bobby Brill as he sits down with ServiceNow's AI legal and governance experts to break down the complex world of AI regulations. Andrea LaFontain (Director of AI Legal), Ken Miller (Senior Director of Product Legal), and Navdeep Gill (Staff Senior Product Manager, Responsible AI) explain how organizations can navigate the growing landscape of AI compliance.

In this episode, you'll learn about three major regulatory approaches: the risk-based EU AI Act, Colorado's algorithmic discrimination law, and the NIST voluntary framework. The experts discuss practical strategies for complying with multiple regulations simultaneously, using the EU AI Act as a baseline and measuring the delta for new requirements.

Key topics covered:
- Why proactive compliance matters before regulations fully take effect 
- How AI Control Tower helps discover and manage AI systems across your enterprise 
- The exponential math behind AI compliance (vendors, employees, third parties) 
- Setting up governance policies for high-risk AI use cases 
- Timeline for major compliance deadlines (Colorado June 2026, EU August 2026) 
- The real costs of waiting for your first violation

Whether you're managing AI deployment, working in compliance, or trying to understand the regulatory landscape, this episode provides actionable insights on building responsible AI governance infrastructure.

Guests - 
Andrea LaFountain -Director, AI Legal 
Ken Miller - Senior Director, Product Legal 
Navdeep Gill - Staff Senior Product Manager, Responsible AI 

Host - Bobby Brill 

Chapters:
00:00 Introduction to AI and Regulations 
00:45 Meet the Experts 
01:52 Overview of Key AI Regulations 
03:03 Compliance Strategies for AI Regulations 
07:33 ServiceNow's AI Control Tower 
14:02 Challenges and Risks in AI Governance 
16:04 Future of AI Regulations 
18:34 Conclusion and Final Thoughts

Join host Bobby Brill as he sits down with ServiceNow's AI legal and governance experts to break down the complex world of AI regulations. Andrea LaFontain (Director of AI Legal), Ken Miller (Senior Director of Product Legal), and Navdeep Gill (Staff Senior Product Manager, Responsible AI) explain how organizations can navigate the growing landscape of AI compliance.
In this episode, you'll learn about three major regulatory approaches: the risk-based EU AI Act, Colorado's algorithmic discrimination law, and the NIST voluntary framework. The experts discuss practical strategies for complying with multiple regulations simultaneously, using the EU AI Act as a baseline and measuring the delta for new requirements.
Key topics covered: - Why proactive compliance matters before regulations fully take effect - How AI Control Tower helps discover and manage AI systems across your enterprise - The exponential math behind AI compliance (vendors, employees, third parties) - Setting up governance policies for high-risk AI use cases - Timeline for major compliance deadlines (Colorado June 2026, EU August 2026)&nbsp; - The real costs of waiting for your first violation
Whether you're managing AI deployment, working in compliance, or trying to understand the regulatory landscape, this episode provides actionable insights on building responsible AI governance infrastructure.
Guests -&nbsp; Andrea LaFountain -Director, AI Legal Ken Miller - Senior Director, Product Legal Navdeep Gill - Staff Senior Product Manager, Responsible AI Host - Bobby Brill Chapters: 00:00 Introduction to AI and Regulations 00:45 Meet the Experts 01:52 Overview of Key AI Regulations 03:03 Compliance Strategies for AI Regulations 07:33 ServiceNow's AI Control Tower 14:02 Challenges and Risks in AI Governance 16:04 Future of AI Regulations 18:34 Conclusion and Final Thoughts

AI Regulations Explained: EU AI Act, Colorado Law, and NIST Framework

In this episode, we dive deep into the world of medical referral management with insights from Drew Koerner, Healthcare CTO at ServiceNow, and Elevsis Delgadio, SVP Customer Success at KeenStack. We explore how these two industry leaders are partnering to address the challenges of referral leakage, improve hospital revenue, and enhance patient care through the power of automation and AI. Learn about the evolution of healthcare technology solutions, the role of ServiceNow in streamlining workflows, and how KeenStack builds on these capabilities to revolutionize the healthcare referral process. Don't miss this detailed discussion on how innovative technology is shaping the future of healthcare management. 

For more information, visit: 
https://www.servicenow.com/products/healthcare-life-sciences.html https://keenstack.com/

Guests: Drew Koerner - Chief Technology Officer, Healthcare at ServiceNow 
Elevsis Delgadillo - SVP, Customer Success at KeenStack 
Host: Bobby Brill 

00:00 Introduction and Guest Welcome 
00:28 Meet Drew Koerner: ServiceNow's Healthcare CTO 
00:56 Meet Elev Delgado: SVP Customer Success at KeenStack 
01:37 Understanding Medical Referral Management 
01:53 ServiceNow's Role in Medical Referral Management 
03:25 KeenStack's Contribution to Referral Management 
04:03 Challenges in Referral Management 
05:11 ServiceNow's Workflow Automation in Healthcare 
13:55 Leveraging AI for Efficient Referral Management 
21:11 Future Roadmap for KeenStack 
22:46 Outro

 

 

In this episode, we dive deep into the world of medical referral management with insights from Drew Koerner, Healthcare CTO at ServiceNow, and Elevsis Delgadio, SVP Customer Success at KeenStack. We explore how these two industry leaders are partnering to address the challenges of referral leakage, improve hospital revenue, and enhance patient care through the power of automation and AI. Learn about the evolution of healthcare technology solutions, the role of ServiceNow in streamlining workflows, and how KeenStack builds on these capabilities to revolutionize the healthcare referral process. Don't miss this detailed discussion on how innovative technology is shaping the future of healthcare management. For more information, visit: https://www.servicenow.com/products/healthcare-life-sciences.html <a href="https://keenstack.com/">https://keenstack.com/</a> Guests: Drew Koerner - Chief Technology Officer, Healthcare at ServiceNow Elevsis Delgadillo - SVP, Customer Success at KeenStack Host: Bobby Brill 00:00 Introduction and Guest Welcome 00:28 Meet Drew Koerner: ServiceNow's Healthcare CTO 00:56 Meet Elev Delgado: SVP Customer Success at KeenStack 01:37 Understanding Medical Referral Management 01:53 ServiceNow's Role in Medical Referral Management 03:25 KeenStack's Contribution to Referral Management 04:03 Challenges in Referral Management 05:11 ServiceNow's Workflow Automation in Healthcare 13:55 Leveraging AI for Efficient Referral Management 21:11 Future Roadmap for KeenStack 22:46 Outro
&nbsp;
&nbsp;

Healthcare Referral Management and the Power of AI with ServiceNow and KeenStack

Dr. Alaina Beaver, ServiceNow's Global Head of Accessibility, is our guest on the podcast to discuss the latest developments in accessibility. Dr. Beaver explains that the world of accessibility is constantly evolving, and it's not a one-time task, but rather an ongoing process. She highlights that ServiceNow has made significant progress in accessibility, particularly with regards to conformance standards.

Publicly, ServiceNow has committed to aligning with the Web Content Accessibility Guidelines (WCAG) 2.2 AA, the most stringent guidelines globally for accessibility conformance. This is an upgrade from the previous standard, WCAG 2.1 AA, which is still adhered to by many legislations worldwide. Dr. Beaver notes that the new standard, WCAG 2.2 AA, was released recently, and it will take time for legislation to catch up.

More about accessibility at ServiceNow – 
https://www.servicenow.com/accessibility-statement.html

To see ServiceNow’s Accessibility Tools in action -
https://www.youtube.com/playlist?list=PLCOmiTb5WX3q5qCG_QqYip2IZrvao7Bwp

Guest – Dr. Alaina Beaver, Global Head of Accessibility at ServiceNow

Host – Bobby Brill

00:00 Introduction and Guest Welcome
00:21 Understanding the Importance of Accessibility
00:55 What's New in Accessibility Standards
02:16 ServiceNow's Commitment to WCAG 2.2
04:11 Navigating the Transition to WCAG 2.2
09:12 Legislation and Global Standards
13:13 AI and Voice Input for Accessibility
16:01 Text Adjust: Enhancing Readability
19:31 AI Model Accessibility Checker
22:15 Wrap Up

Dr. Alaina Beaver, ServiceNow's Global Head of Accessibility, is our guest on the podcast to discuss the latest developments in accessibility. Dr. Beaver explains that the world of accessibility is constantly evolving, and it's not a one-time task, but rather an ongoing process. She highlights that ServiceNow has made significant progress in accessibility, particularly with regards to conformance standards.
Publicly, ServiceNow has committed to aligning with the Web Content Accessibility Guidelines (WCAG) 2.2 AA, the most stringent guidelines globally for accessibility conformance. This is an upgrade from the previous standard, WCAG 2.1 AA, which is still adhered to by many legislations worldwide. Dr. Beaver notes that the new standard, WCAG 2.2 AA, was released recently, and it will take time for legislation to catch up.
More about accessibility at ServiceNow &ndash; <a href="https://www.servicenow.com/accessibility-statement.html">https://www.servicenow.com/accessibility-statement.html</a>
To see ServiceNow&rsquo;s Accessibility Tools in action - <a href="https://www.youtube.com/playlist?list=PLCOmiTb5WX3q5qCG_QqYip2IZrvao7Bwp">https://www.youtube.com/playlist?list=PLCOmiTb5WX3q5qCG_QqYip2IZrvao7Bwp</a>
Guest &ndash; Dr. Alaina Beaver, Global Head of Accessibility at ServiceNow
Host &ndash; Bobby Brill
00:00 Introduction and Guest Welcome 00:21 Understanding the Importance of Accessibility 00:55 What's New in Accessibility Standards 02:16 ServiceNow's Commitment to WCAG 2.2 04:11 Navigating the Transition to WCAG 2.2 09:12 Legislation and Global Standards 13:13 AI and Voice Input for Accessibility 16:01 Text Adjust: Enhancing Readability 19:31 AI Model Accessibility Checker 22:15 Wrap Up

New Accessibility Tools and Updates with Dr. Alaina Beaver

Exploring UXR at ServiceNow: Enhancing AI Control and ServiceNow University

In this episode, we delve into the realm of User Experience Research (UXR) at ServiceNow with guests Jesse Livingston, Eric Liu, and Tori Morrison. Eric Liu discusses the advancements and challenges in AI governance and the development of AI Control Tower to help companies manage their AI assets responsibly. Tori Morrison introduces ServiceNow University and its focused approach on enabling users to develop specific skills through personalized learning pathways and innovative tools like conversational AI chat. The episode highlights ServiceNow's commitment to integrating customer feedback into product development and providing robust learning resources to enhance user experiences.

For more information, please read Anand Tharanathan's Article: https://www.servicenow.com/community/in-other-news/how-customer-insights-shaped-servicenow-university-and-ai/ba-p/3317295

And to check out the Product Lab: https://servicenowproductlab.com/

On this episode -

Eric Liu: Sr. Staff UX Researcher, AI/ML
Tori Morrison: Senior UX Researcher
Jesse Livingston: Research Communication Manager
Bobby Brill: Host

00:00 Introduction to the Podcast and Guests

00:27 Understanding User Experience Research (UXR)

02:32 Introducing Eric Leo and AI Control Tower

06:44 Challenges and Solutions in AI Governance

12:23 ServiceNow University: Empowering Users

17:40 Personalization and Gamification in Learning

22:42 Conclusion and Further Resources

 

ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html

ServiceNow Community: https://community.servicenow.com/community

For general information about ServiceNow, visit: http://www.servicenow.com

 

 

Exploring UXR at ServiceNow: Enhancing AI Control and ServiceNow University
In this episode, we delve into the realm of User Experience Research (UXR) at ServiceNow with guests Jesse Livingston, Eric Liu, and Tori Morrison. Eric Liu discusses the advancements and challenges in AI governance and the development of AI Control Tower to help companies manage their AI assets responsibly. Tori Morrison introduces ServiceNow University and its focused approach on enabling users to develop specific skills through personalized learning pathways and innovative tools like conversational AI chat. The episode highlights ServiceNow's commitment to integrating customer feedback into product development and providing robust learning resources to enhance user experiences.
For more information, please read Anand Tharanathan's Article:&nbsp;<a href="https://www.servicenow.com/community/in-other-news/how-customer-insights-shaped-servicenow-university-and-ai/ba-p/3317295">https://www.servicenow.com/community/in-other-news/how-customer-insights-shaped-servicenow-university-and-ai/ba-p/3317295</a>
And to check out the Product Lab:&nbsp;<a href="https://servicenowproductlab.com/">https://servicenowproductlab.com/</a>
On this episode -
Eric Liu: Sr. Staff UX Researcher, AI/ML Tori Morrison: Senior UX Researcher Jesse Livingston: Research Communication Manager Bobby Brill: Host
00:00 Introduction to the Podcast and Guests
00:27&nbsp;Understanding User Experience Research (UXR)
02:32&nbsp;Introducing Eric Leo and AI Control Tower
06:44&nbsp;Challenges and Solutions in AI Governance
12:23&nbsp;ServiceNow University: Empowering Users
17:40&nbsp;Personalization and Gamification in Learning
22:42&nbsp;Conclusion and Further Resources
&nbsp;
ServiceNow Training and Certification: <a href="http://www.servicenow.com/services/training-and-certification.html">http://www.servicenow.com/services/training-and-certification.html</a>
ServiceNow Community:&nbsp;<a href="https://community.servicenow.com/community">https://community.servicenow.com/community</a>
For general information about ServiceNow, visit: <a href="http://www.servicenow.com/">http://www.servicenow.com</a>
&nbsp;
&nbsp;

The Power of Customer Feedback | AI Control Tower & ServiceNow University

Governing AI – Welcome to AI Control Tower
Episode Overview 

Governance accelerates AI success. Control enables innovation. In this premiere episode, we explore how ServiceNow governs AI at scale through AI Control Tower, a groundbreaking solution that transforms how enterprises manage their artificial intelligence landscape. 

Host Bobby Brill brings together three visionary leaders. They reveal the hidden AI sprawl within enterprises. They expose the risks. And they illuminate a path forward - one where governance and innovation dance in perfect harmony, where control mechanisms become the very foundation of sustainable AI transformation. 

The Conversation
AI is everywhere. Sometimes visible, often hidden, always expanding. Our experts navigate the complex terrain of enterprise AI governance, from shadow AI implementations that operate beyond IT oversight to the regulatory frameworks demanding immediate attention. Ravi Krishnamurthy, Vice President of Product Management for AI Platform and Responsible AI, unveils AI Control Tower—a solution that brings clarity to chaos. Sampada Chavan, Senior Principal Product Manager, demonstrates how regulatory compliance becomes achievable through systematic governance. Peter Weigt, Sr. Director of Inbound Product Management for Responsible AI, challenges conventional thinking about the innovation paradox and reveals governance as the strategic enabler organizations desperately need. 

Discovery meets responsibility. Compliance meets creativity. Control meets capability. 

 

Expert Panel 

Ravi Krishnamurthy | Vice President of Product Management, AI Platform and Responsible AI 

Sampada Chavan | Senior Principal Product Manager, AI Control Tower 

Peter Weigt | Sr. Director, Inbound Product Management, Responsible AI 

Host: Bobby Brill 

 

00:00 Introduction to Governing AI at Scale 

00:31 Meet the Experts 

00:54 Hidden AI in Your Enterprise 

02:56 Discovery and Responsible AI Practices 

11:28 The Innovation Paradox 

14:59 AI Control Tower and Governance 

19:42 Conclusion and Final Thoughts 

 

Links to AICT deep-dive blogs: 

https://www.servicenow.com/community/now-assist-articles/part-0-our-journey-to-the-ai-control-tower-nbsp/ta-p/3280295 

https://www.servicenow.com/community/now-assist-articles/part-1-the-gathering-storm-ai-s-rising-tension-nbsp/ta-p/3280309 

https://www.servicenow.com/community/now-assist-articles/part-2-the-architecture-of-control-building-the-ai-control-tower/ta-p/3344257 

 

 

 

 

 

 

Governing AI &ndash; Welcome to AI Control Tower Episode Overview&nbsp;
Governance accelerates AI success. Control enables innovation. In this premiere episode, we explore how ServiceNow governs AI at scale through AI Control Tower, a groundbreaking solution that transforms how enterprises manage their artificial intelligence landscape.&nbsp;
Host Bobby Brill brings together three visionary leaders. They reveal the hidden AI sprawl within enterprises. They expose the risks. And they illuminate a path forward - one where governance and innovation dance in perfect harmony, where control mechanisms become the very foundation of sustainable AI transformation.&nbsp;
The Conversation AI is everywhere. Sometimes visible, often hidden, always expanding. Our experts navigate the complex terrain of enterprise AI governance, from shadow AI implementations that operate beyond IT oversight to the regulatory frameworks demanding immediate attention. Ravi Krishnamurthy, Vice President of Product Management for AI Platform and Responsible AI, unveils AI Control Tower&mdash;a solution that brings clarity to chaos. Sampada Chavan, Senior Principal Product Manager, demonstrates how regulatory compliance becomes achievable through systematic governance. Peter Weigt, Sr. Director of Inbound Product Management for Responsible AI, challenges conventional thinking about the innovation paradox and reveals governance as the strategic enabler organizations desperately need.&nbsp;
Discovery meets responsibility. Compliance meets creativity. Control meets capability.&nbsp;
&nbsp;
Expert Panel&nbsp;
Ravi Krishnamurthy&nbsp;| Vice President of Product Management, AI Platform and Responsible AI&nbsp;
Sampada Chavan&nbsp;| Senior Principal Product Manager, AI Control Tower&nbsp;
Peter Weigt&nbsp;| Sr. Director, Inbound Product Management, Responsible AI&nbsp;
Host:&nbsp;Bobby Brill&nbsp;
&nbsp;
00:00 Introduction to Governing AI at Scale&nbsp;
00:31 Meet the Experts&nbsp;
00:54 Hidden AI in Your Enterprise&nbsp;
02:56 Discovery and Responsible AI Practices&nbsp;
11:28 The Innovation Paradox&nbsp;
14:59 AI Control Tower and Governance&nbsp;
19:42 Conclusion and Final Thoughts&nbsp;
&nbsp;
Links to AICT deep-dive blogs:&nbsp;
<a href="https://www.servicenow.com/community/now-assist-articles/part-0-our-journey-to-the-ai-control-tower-nbsp/ta-p/3280295" aria-label="Link https://www.servicenow.com/community/now-assist-articles/part-0-our-journey-to-the-ai-control-tower-nbsp/ta-p/3280295">https://www.servicenow.com/community/now-assist-articles/part-0-our-journey-to-the-ai-control-tower-nbsp/ta-p/3280295</a>&nbsp;
<a href="https://www.servicenow.com/community/now-assist-articles/part-1-the-gathering-storm-ai-s-rising-tension-nbsp/ta-p/3280309" aria-label="Link https://www.servicenow.com/community/now-assist-articles/part-1-the-gathering-storm-ai-s-rising-tension-nbsp/ta-p/3280309">https://www.servicenow.com/community/now-assist-articles/part-1-the-gathering-storm-ai-s-rising-tension-nbsp/ta-p/3280309</a>&nbsp;
<a href="https://www.servicenow.com/community/now-assist-articles/part-2-the-architecture-of-control-building-the-ai-control-tower/ta-p/3344257" aria-label="Link https://www.servicenow.com/community/now-assist-articles/part-2-the-architecture-of-control-building-the-ai-control-tower/ta-p/3344257">https://www.servicenow.com/community/now-assist-articles/part-2-the-architecture-of-control-building-the-ai-control-tower/ta-p/3344257</a>&nbsp;
&nbsp;
&nbsp;
&nbsp;
&nbsp;
&nbsp;
&nbsp;

Governing AI at Scale – Welcome to AI Control Tower

In this episode, get introduced to ServiceNow's latest offering, Horizon, the source of truth for experience design at ServiceNow, empowering creators to design better enterprise experiences. Joining the conversation are Brian Zaik and AJ Siegel from ServiceNow, who share their insights and experiences with this innovative design system. They discuss Horizon's role as a central resource for designing experiences on the ServiceNow AI platform, making it easier for both seasoned designers and those new to the field.

Brian elaborates on the significance of Horizon as a single destination for all things related to UX design within the ServiceNow ecosystem. He explains how Horizon simplifies the process of creating workflows and applications by offering detailed documentation and interactive examples. AJ adds to the discussion by emphasizing the platform's capacity to enhance user experience and productivity, reflecting on his decade-long journey at ServiceNow and the evolution in UX priorities.

The episode also covers how Horizon integrates AI capabilities into design strategies, providing a resource that remains updated with the latest trends and best practices. Brian and AJ discuss the expected future developments and additional resources that will be added to Horizon, ensuring it stays at the cutting edge of design and technology. Whether you're a developer, designer, or ServiceNow partner, this episode offers valuable insights into leveraging Horizon to create impactful and user-friendly solutions.

Find out more about Horizon - https://horizon.servicenow.com/
Watch on YouTube 

Guests:
Brian Zaik - Principal Inbound Product Manager, Design System
AJ Siegel - Director, Design Enablement Strategy

Host: Bobby Brill

00:00 Introduction and Guest Introductions
01:37 What is Horizon?
04:07 The Importance of UX in ServiceNow
06:02 Design Systems and Their Impact
12:37 AI Integration in Horizon
22:29 Future Developments and Roadmap
26:58 Wrap up





 

 

In this episode, get introduced to ServiceNow's latest offering,&nbsp;Horizon, the source of truth for experience design at ServiceNow, empowering creators to design better enterprise experiences. Joining the conversation are Brian Zaik and AJ Siegel from ServiceNow, who share their insights and experiences with this innovative design system. They discuss Horizon's role as a central resource for designing experiences on the ServiceNow AI platform, making it easier for both seasoned designers and those new to the field.
Brian elaborates on the significance of Horizon as a single destination for all things related to UX design within the ServiceNow ecosystem. He explains how Horizon simplifies the process of creating workflows and applications by offering detailed documentation and interactive examples. AJ adds to the discussion by emphasizing the platform's capacity to enhance user experience and productivity, reflecting on his decade-long journey at ServiceNow and the evolution in UX priorities.
The episode also covers how Horizon integrates AI capabilities into design strategies, providing a resource that remains updated with the latest trends and best practices. Brian and AJ discuss the expected future developments and additional resources that will be added to Horizon, ensuring it stays at the cutting edge of design and technology. Whether you're a developer, designer, or ServiceNow partner, this episode offers valuable insights into leveraging Horizon to create impactful and user-friendly solutions.
Find out more about Horizon - <a href="https://horizon.servicenow.com/">https://horizon.servicenow.com/</a> Watch on <a href="https://youtube.com/playlist?list=PLCOmiTb5WX3qvGq7Cp3o2KkCiplJyqQOK&amp;si=aeMp75FLHMnCwhFN">YouTube&nbsp;</a> Guests: Brian Zaik - Principal Inbound Product Manager, Design System AJ Siegel - Director, Design Enablement Strategy Host: Bobby Brill
00:00 Introduction and Guest Introductions 01:37 What is Horizon? 04:07 The Importance of UX in ServiceNow 06:02 Design Systems and Their Impact 12:37 AI Integration in Horizon 22:29 Future Developments and Roadmap 26:58&nbsp;Wrap up
 
&nbsp;
&nbsp;

Welcome to Horizon - with Brian Zaik and AJ Siegel

Understanding Agentic AI with Rita Castillo In this episode of the podcast, we dive into the fascinating world of Agentic AI with Rita Castillo, VP, Design – AI Platform Experiences. Rita illuminates how AI is becoming seamlessly woven into our daily routines, elevating automation and tackling intricate challenges. Rita deconstructs the shift from deterministic workflows to agentic systems, which can independently manage tasks while upholding ethical and security standards. We uncover the capabilities of Now Assist, the orchestrator, and specialized AI agents that unite to deliver tailored, effective, and reliable solutions. Rita also delves into the future potential of AI to unleash human creativity and propel business metamorphosis. Check out this episode for a profound dialogue on the transformative influence of AI in our professional and personal spheres.

Guest - Rita Castillo, VP, Design – AI Platform Experiences 
Host - Bobby Brill

00:00 Introduction and Guest Welcome 
03:15 Introduction to Agentic AI 
05:11 Examples and Applications of Agentic AI 
08:12 Autonomy in AI Systems 
11:12 Deterministic Workflows and AI Learning 
13:16 AI Agents and Orchestrators 
17:56 Future of Agentic AI and Ethical Considerations 
23:56 Large Scale Applications and Business Transformation 
26:37 Conclusion and Final Thoughts 

ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html
ServiceNow Community: https://community.servicenow.com/community
For general information about ServiceNow, visit: http://www.servicenow.com

Understanding Agentic AI with Rita Castillo In this episode of the podcast, we dive into the fascinating world of Agentic AI with Rita Castillo, VP, Design &ndash; AI Platform Experiences. Rita illuminates how AI is becoming seamlessly woven into our daily routines, elevating automation and tackling intricate challenges. Rita deconstructs the shift from deterministic workflows to agentic systems, which can independently manage tasks while upholding ethical and security standards. We uncover the capabilities of Now Assist, the orchestrator, and specialized AI agents that unite to deliver tailored, effective, and reliable solutions. Rita also delves into the future potential of AI to unleash human creativity and propel business metamorphosis. Check out this episode for a profound dialogue on the transformative influence of AI in our professional and personal spheres.
Guest - Rita Castillo, VP, Design &ndash; AI Platform Experiences Host - Bobby Brill
00:00 Introduction and Guest Welcome 03:15 Introduction to Agentic AI 05:11 Examples and Applications of Agentic AI 08:12 Autonomy in AI Systems 11:12 Deterministic Workflows and AI Learning 13:16 AI Agents and Orchestrators 17:56 Future of Agentic AI and Ethical Considerations 23:56 Large Scale Applications and Business Transformation 26:37 Conclusion and Final Thoughts 
ServiceNow Training and Certification: <a href="http://www.servicenow.com/services/training-and-certification.html">http://www.servicenow.com/services/training-and-certification.html</a> ServiceNow Community: <a href="https://community.servicenow.com/community">https://community.servicenow.com/community</a> For general information about ServiceNow, visit:&nbsp;<a href="http://www.servicenow.com">http://www.servicenow.com</a>

Understanding Agentic AI with Rita Castillo

ServiceNow University and Jayney Howson - Unlocking Talent Transformation

In this episode of the podcast, host Bobby Brill interviews Jayney Howson, Senior Vice President, Global Head of Learning and Development at ServiceNow. They delve into the exciting world of ServiceNow University, a platform dedicated to talent transformation through innovative learning and development strategies. Jayney shares her journey from marketing to tech sales leadership and how she is now driving change in corporate learning to ensure equal opportunities for all. They also discuss the importance of reskilling for the future job market and the unique, personalized approach of ServiceNow University, which leverages AI to provide a gamified, engaging, and effective learning experience.

Check out ServiceNow University - https://www.servicenow.com/university/training-and-certification.html

Guest - Jayney Howson 
Senior Vice President, Global Head of Learning and Development

Host - Bobby Brill 

00:00 Introduction and Guest Welcome 
00:25 Jayney's Career Journey 
02:35 The Concept of Learning Enablement 
04:02 The Importance of Reskilling 
08:14 ServiceNow University Overview 
13:54 Future of Learning at ServiceNow 
16:47 Conclusion and Final Thoughts 

ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html
ServiceNow Community: https://community.servicenow.com/community For general information about ServiceNow, visit: http://www.servicenow.com

ServiceNow University and Jayney Howson - Unlocking Talent Transformation
In this episode of the podcast, host Bobby Brill interviews Jayney Howson, Senior Vice President, Global Head of Learning and Development at ServiceNow. They delve into the exciting world of ServiceNow University, a platform dedicated to talent transformation through innovative learning and development strategies. Jayney shares her journey from marketing to tech sales leadership and how she is now driving change in corporate learning to ensure equal opportunities for all. They also discuss the importance of reskilling for the future job market and the unique, personalized approach of ServiceNow University, which leverages AI to provide a gamified, engaging, and effective learning experience.
Check out ServiceNow University - https://www.servicenow.com/university/training-and-certification.html
Guest - Jayney Howson Senior Vice President, Global Head of Learning and Development Host - Bobby Brill 00:00 Introduction and Guest Welcome 00:25 Jayney's Career Journey 02:35 The Concept of Learning Enablement 04:02 The Importance of Reskilling 08:14 ServiceNow University Overview 13:54 Future of Learning at ServiceNow 16:47 Conclusion and Final Thoughts ServiceNow Training and Certification: <a href="http://www.servicenow.com/services/training-and-certification.html">http://www.servicenow.com/services/training-and-certification.html</a> ServiceNow Community: https://community.servicenow.com/community For general information about ServiceNow, visit: <a href="http://www.servicenow.com">http://www.servicenow.com</a>

ServiceNow University and Jayney Howson - Unlocking Talent Transformation

ServiceNow Insights is your insider’s guide to the world of ServiceNow. Join us as we unpack the latest products, innovations, and updates with in-depth discussions led by the creators behind the platform. Hear firsthand about the challenges they've overcome, the solutions they've pioneered, and the exciting future they envision. Whether you're a seasoned admin, agent, platform owner, or just discovering the power of ServiceNow,  and offers valuable insights to help you stay informed and leverage the full potential of the platform.

ServiceNow Insights&nbsp;is your insider&rsquo;s guide to the world of ServiceNow. Join us as we unpack the latest products, innovations, and updates with in-depth discussions led by the creators behind the platform. Hear firsthand about the challenges they've overcome, the solutions they've pioneered, and the exciting future they envision. Whether you're a seasoned admin, agent, platform owner, or just discovering the power of ServiceNow,&nbsp;&nbsp;and offers valuable insights to help you stay informed and leverage the full potential of the platform.

ServiceNow TechBytes is a Podcast Program hosted …

ServiceNow Insights Podcast

Social links:

Follow the podcast:

98 clip(s)