In this episode, Product Manager Sibo Ding tells us how natural language understanding (NLU) capability improves performance and user experience for Virtual Agent, AI Search, and other ServiceNow user interface features. This episode covers:

• What is NLU?
• How does ServiceNow use NLU?
• How does ServiceNow NLU work?
• How does a company add NLU to its ServiceNow products?
• What’s in store for ServiceNow NLU in the future?

For more information, see:

• Product documentation: Natural Language Understanding
• ServiceNow Community: Virtual Agent & NLU

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