In this episode, product manager Josh Russ talks about the mobile platform and Mobile Studio, an easy way to bring ServiceNow apps to the mobile world. This episode covers:
Mobile capabilities and features
Using native phone functionality
Using Mobile Studio to create mobile apps
Using Virtual Agent on the mobile platform
Roadmap for the future

For more information, see:
Product Documentation: Mobile navigation and configuration
Product Documentation: ServiceNow mobile release notes - Madrid

Your feedback helps us serve you better. Did you find this podcast helpful? Please leave a comment!

To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

In this episode, product manager Josh Russ talks about the mobile platform and Mobile Studio, an easy way to bring ServiceNow apps to the mobile world. This episode covers:
<ul>
<li>Mobile capabilities and features</li>
<li>Using native phone functionality</li>
<li>Using Mobile Studio to create mobile apps</li>
<li>Using Virtual Agent on the mobile platform</li>
<li>Roadmap for the future</li>
</ul>
For more information, see:
<ul>
<li>Product Documentation: <a href="https://docs.servicenow.com/bundle/madrid-mobile/page/administer/tablet-mobile-ui/concept/mobile-experience.html">Mobile navigation and configuration</a></li>
<li>Product Documentation: <a href="https://docs.servicenow.com/bundle/madrid-release-notes/page/release-notes/mobile/mobile-rn.html">ServiceNow mobile release notes - Madrid</a></li>
</ul>
Your feedback helps us serve you better. Did you find this podcast helpful? Please leave a comment!
To catch clips behind the scenes with our guests and hear about new episodes before they&rsquo;re published, follow&nbsp;<a href="https://twitter.com/NOWsupport">@NOWsupport on Twitter.</a>&nbsp;You can also search Twitter using <a href="https://twitter.com/search?f=tweets&amp;vertical=default&amp;q=%23sntechbytes&amp;src=typd">#SNtechbytes</a>&nbsp;for previous podcasts, video clips and pictures.

ServiceNow TechBytes brings you ServiceNow experts with an inside look at our products - tech insights, best practices, new features, tricks and tips, and more. Join us here for the inside scoop, and join the conversation in the ServiceNow Community.

ServiceNow TechBytes brings you ServiceNow experts with an inside look at our products - tech insights, best practices, new features, tricks and tips, and more. Join us here for the inside scoop, and join the conversation in the ServiceNow Community.

ServiceNow TechBytes is a Podcast Program hosted …

ServiceNow TechBytes

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!

Visit the Now Community forums

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!
<a href="https://community.servicenow.com/community">Visit the Now Community forums</a>

ServiceNow Podcasts

ServiceNow Podcast Program hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow.   https://community.servicenow.com

Subscribe to the ServiceNow EMEA Podcast for more insight and interviews from ServiceNow - making the World Of Work, Work Better For People.

ServiceNow Podcast Program hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow.&nbsp;&nbsp; <a href="https://community.servicenow.com">https://community.servicenow.com</a>
<a href="https://omny.fm/shows/servicenow-podcasts">Subscribe to the ServiceNow EMEA Podcast</a> for more insight and interviews from ServiceNow - making the World Of Work, Work Better For People.

ServiceNow EMEA Podcasts

ServiceNow Insights is your insider’s guide to the world of ServiceNow. Join us as we unpack the latest products, innovations, and updates with in-depth discussions led by the creators behind the platform. Hear firsthand about the challenges they've overcome, the solutions they've pioneered, and the exciting future they envision. Whether you're a seasoned admin, agent, platform owner, or just discovering the power of ServiceNow,  and offers valuable insights to help you stay informed and leverage the full potential of the platform.

ServiceNow Insights&nbsp;is your insider&rsquo;s guide to the world of ServiceNow. Join us as we unpack the latest products, innovations, and updates with in-depth discussions led by the creators behind the platform. Hear firsthand about the challenges they've overcome, the solutions they've pioneered, and the exciting future they envision. Whether you're a seasoned admin, agent, platform owner, or just discovering the power of ServiceNow,&nbsp;&nbsp;and offers valuable insights to help you stay informed and leverage the full potential of the platform.

ServiceNow Insights Podcast

Episode 48: Mobile Platform and Mobile Studio

Get a glimpse into the future of data analytics and insights with InsightBench, a powerful combination of cutting-edge technology and strategic business intelligence. InsightBench is a pioneering benchmark specifically designed for evaluating AI models on their proficiency in conducting end-to-end data analytics. Also on this episode is an introduction to AgentPoirot, an LLM-powered autonomous business analytics agent that can skillfully navigate InsightBench’s complex datascape. Not only can AgentPoirot ask complex questions for any given dataset, but it can also automatically find answers to those questions, making it a truly end-to-end business analytics agent. Whether you’re a technology enthusiast or a business leader, this video provides a fascinating look at the next generation of data analytics tools and their impact on the way we work. Don’t miss out on the insights that could change the way you think about data!

To learn more about InsightBench and AgentPoirot - https://www.servicenow.com/blogs/2024/insightbench-multifaceted-data-analytics

00:00 Meet the Guests: Issam Laradji and Anitha Raghavan
00:53 The Challenge of Extracting Actionable Insights
02:07 Introducing InsightsBench
05:07 From Research to Product: Collaboration Insights
08:47 Real-World Use Cases of AI Insights
11:38 Technical Deep Dive: Evaluating AI Models
14:24 AgentPoirot: The Digital Detective
17:47 Ensuring Accuracy and Trustworthiness in AI Insights
23:07 Future of AI in Analytics
25:13 Conclusion and Final Thoughts

Guests - Issam Laradji and Anitha Raghavan

Host/Producer - Bobby Brill

ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html

ServiceNow Community: https://community.servicenow.com/community

For general information about ServiceNow, visit: http://www.servicenow.com

Get a glimpse into the future of data analytics and insights with InsightBench, a powerful combination of cutting-edge technology and strategic business intelligence. InsightBench is a pioneering benchmark specifically designed for evaluating AI models on their proficiency in conducting end-to-end data analytics.&nbsp;Also on this episode is an introduction to AgentPoirot, an LLM-powered autonomous business analytics agent that can skillfully navigate InsightBench&rsquo;s complex datascape. Not only can AgentPoirot ask complex questions for any given dataset, but it can also automatically find answers to those questions, making it a truly end-to-end business analytics agent. Whether you&rsquo;re a technology enthusiast or a business leader, this video provides a fascinating look at the next generation of data analytics tools and their impact on the way we work. Don&rsquo;t miss out on the insights that could change the way you think about data!
To learn more about InsightBench and AgentPoirot - <a href="https://www.servicenow.com/blogs/2024/insightbench-multifaceted-data-analytics">https://www.servicenow.com/blogs/2024/insightbench-multifaceted-data-analytics</a>
00:00 Meet the Guests: Issam Laradji and Anitha Raghavan 00:53 The Challenge of Extracting Actionable Insights 02:07 Introducing InsightsBench 05:07 From Research to Product: Collaboration Insights 08:47 Real-World Use Cases of AI Insights 11:38 Technical Deep Dive: Evaluating AI Models 14:24 AgentPoirot: The Digital Detective 17:47 Ensuring Accuracy and Trustworthiness in AI Insights 23:07 Future of AI in Analytics 25:13&nbsp;Conclusion&nbsp;and&nbsp;Final&nbsp;Thoughts
Guests - Issam Laradji and Anitha Raghavan
Host/Producer - Bobby Brill
ServiceNow Training and Certification: <a href="http://www.servicenow.com/services/training-and-certification.html">http://www.servicenow.com/services/training-and-certification.html</a> ServiceNow Community: <a href="https://community.servicenow.com/community">https://community.servicenow.com/community</a> For general information about ServiceNow, visit:&nbsp;<a href="http://www.servicenow.com">http://www.servicenow.com</a>

InsightBench & AgentPoirot | The Future of Data Analytics & Insights

Dive into the world of ServiceNow UX Research and product development with Jessie Livingston, Tricia Wilson, and Molly Bowman as they unveil the secrets behind crafting user-centric features. In this engaging podcast episode, Tricia Wilson shares insights from her research on process mining, revealing how the team transformed a tool that often failed and frustrated users into a powerful solution for optimizing business processes. Molly Bowman then discusses the challenges and triumphs of creating Now Assist Voice, ensuring it's not just a novelty but a robust tool that supports diverse voices and environments, enhancing productivity and accessibility. Jessie Livingston joins host Bobby Brill to tie it all together, highlighting the importance of user feedback in driving meaningful product enhancements. Don't miss this eye-opening discussion on how ServiceNow is bridging the gap between user experience and product design.

To read more about these two stories, check out the blog post from ServiceNow’s EVP and Chief Experience Officer Amy Lokey - https://www.servicenow.com/blogs/2025/customer-feedback-shaping-user-experience

To learn more about Product Lab - https://servicenowproductlab.com/

00:00 Meet the UX Research Team
01:02 Understanding the Voice of the Customer with Jesse Livingston
03:25 Exploring Process Mining with Tricia Wilson
17:57 Voice for Now Assist: Enhancing Accessibility with Molly Bowman
32:29 How to Get Involved with the Product Lab

Guests - Jesse Livingston, Tricia Wilson, Molly Bowman
Host/Producer - Bobby Brill

ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html

ServiceNow Community: https://community.servicenow.com/community

For general information about ServiceNow, visit: http://www.servicenow.com

 

Dive into the world of ServiceNow UX Research and product development with Jessie Livingston, Tricia Wilson, and Molly Bowman as they unveil the secrets behind crafting user-centric features. In this engaging podcast episode, Tricia Wilson shares insights from her research on process mining, revealing how the team transformed a tool that often failed and frustrated users into a powerful solution for optimizing business processes. Molly Bowman then discusses the challenges and triumphs of creating Now Assist Voice, ensuring it's not just a novelty but a robust tool that supports diverse voices and environments, enhancing productivity and accessibility. Jessie Livingston joins host Bobby Brill to tie it all together, highlighting the importance of user feedback in driving meaningful product enhancements. Don't miss this eye-opening discussion on how ServiceNow is bridging the gap between user experience and product design.
To read more about these two stories, check out the blog post from ServiceNow&rsquo;s EVP and Chief Experience Officer Amy Lokey - <a href="https://www.servicenow.com/blogs/2025/customer-feedback-shaping-user-experience">https://www.servicenow.com/blogs/2025/customer-feedback-shaping-user-experience</a>
To learn more about Product Lab -&nbsp;<a href="https://servicenowproductlab.com/">https://servicenowproductlab.com/</a>
00:00 Meet the UX Research Team 01:02 Understanding the Voice of the Customer with Jesse Livingston 03:25 Exploring Process Mining with Tricia Wilson 17:57 Voice for Now Assist: Enhancing Accessibility with Molly Bowman 32:29 How to Get Involved with the Product Lab
Guests - Jesse Livingston, Tricia Wilson, Molly Bowman Host/Producer - Bobby Brill
ServiceNow Training and Certification: <a href="http://www.servicenow.com/services/training-and-certification.html">http://www.servicenow.com/services/training-and-certification.html</a> ServiceNow Community: <a href="https://community.servicenow.com/community">https://community.servicenow.com/community</a> For general information about ServiceNow, visit:&nbsp;<a href="http://www.servicenow.com">http://www.servicenow.com</a>
&nbsp;

●	The podcast episode delves into ServiceNow’s transformation in UX research, highlighting the importance of sharing insights with customers and how these insights directly shape the evolution of our products.

The Power of Customer Feedback | Shaping User Experience at ServiceNow

Immerse yourself in the realm of generative AI alongside ServiceNow's Spark team, where innovation converges with state-of-the-art technology. Host Bobby Brill engages Eduardo Nauiack and Dan Durller in a conversation about their journey of turning the ordinary into the extraordinary, especially for flagship events like Knowledge and Craft Summit. Learn how Midjourney and other innovative tools have streamlined their processes, enabling the creation of bespoke, high-caliber visuals in a fraction of the time, all while upholding the brand's essence. From developing cinematic graphics for large screens to infusing product demos with sophistication, the team shares their evolution from internal experiments to pivotal external showcases. Gain an insider's perspective on how they harmonize creative liberty with brand standards and discover how this "game changer" is revolutionizing their content creation approach. 

Guests - Eduardo Nauiack, The Spark Team - Sr. Staff Communication DesignerDan Durller, The Spark Team - Sr. Staff Communication Designer

Host - Bobby Brill ServiceNow

Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community For general information about ServiceNow, visit: http://www.servicenow.com

Immerse yourself in the realm of generative AI alongside ServiceNow's Spark team, where innovation converges with state-of-the-art technology. Host Bobby Brill engages Eduardo Nauiack and Dan Durller&nbsp;in a conversation about their journey of turning the ordinary into the extraordinary, especially for flagship events like Knowledge and Craft Summit. Learn how Midjourney and other innovative tools have streamlined their processes, enabling the creation of bespoke, high-caliber visuals in a fraction of the time, all while upholding the brand's essence. From developing cinematic graphics for large screens to infusing product demos with sophistication, the team shares their evolution from internal experiments to pivotal external showcases. Gain an insider's perspective on how they harmonize creative liberty with brand standards and discover how this "game changer" is revolutionizing their content creation approach.&nbsp;
Guests - Eduardo Nauiack, The Spark Team - Sr. Staff Communication DesignerDan Durller, The Spark Team - Sr. Staff Communication Designer
Host - Bobby Brill ServiceNow
Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community For general information about ServiceNow, visit: http://www.servicenow.com

Episode 48: Mobile Platform and Mobile Studio

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ServiceNow Insights Podcast

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