In this episode, Darius Koohmarey and Daryl Rodrigues talk about the the walk-up approach to IT support and how the ServiceNow Walk-Up application can support that approach. This episode covers:

• What is a “walk-up”?
• What is a walk-up like for users and technicians?
• How does the Walk-Up application support a walk-up operation?
• How do you set up a walk-up operation with the Walk-Up app?

For more information, see:

• Product documentation: Walk-Up Experience
• Blog post: Utilizing a walk-up contact channel

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