In this week's podcast, Chuck Tomasi talks about ways to streamline the process of upgrading to a new ServiceNow release. This episode covers:

• The benefits of upgrading
• Using project management practices
• Following the documented process
• Reviewing skipped changes
• Creating a thorough test plan
• Considering customizations

For more information on upgrades, see:

• Product documentation: Upgrade your instance
• Blog post: Tips for streamlining ServiceNow upgrades
• Videos: 
  • Upgrading an Instance 
  • End of Life Upgrades
  • Quarterly Patching Program Overview

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