Empathy in Action: Building Accessibility at ServiceNow

In this episode of TechBytes, host Bobby Brill is joined by Eamon McErlean and Tony Morales from ServiceNow to explore the vital role of accessibility in technology. As leaders in inclusive Gen AI, they emphasize the importance of integrating accessibility into product development from the ground up. Through personal experiences and industry insights, Eamon and Tony illustrate how empathy enhances accessibility awareness and drives change. The conversation highlights new initiatives at ServiceNow, the transformative role of AI in accessibility, and the importance of creating inclusive software that benefits everyone. This candid discussion also touches on personal experiences with disabilities and the business advantages of prioritizing accessibility in the tech industry.

To view this podcast with audio captions, please watch on YouTube - 
https://youtu.be/mh8EZejKT4s

Check out our YouTube channel for more - https://www.youtube.com/@ServiceNowDocs/featured

Also, visit The Accessibility and Gen AI Podcast -  https://www.youtube.com/@A11yGenAI

Guests - 
Eamon McErlean - VP and Global Head of Accessibility
Tony Morales - Sr. Accessibility Inclusion Manager/Lead
Host - 
Bobby Brill

00:00 Introduction to Accessibility
00:27 Meet Eamon McErlean
01:29 Understanding Accessibility at ServiceNow
02:32 Tony Morales' Journey
04:07 ServiceNow's Accessibility Initiatives
09:55 The Importance of Empathy in Accessibility
26:06 AI and Accessibility: A Game Changer
31:10 Conclusion and Final Thoughts

Empathy in Action: Building Accessibility at ServiceNow
In this episode of TechBytes, host Bobby Brill is joined by Eamon McErlean and Tony Morales from ServiceNow to explore the vital role of accessibility in technology. As leaders in inclusive Gen AI, they emphasize the importance of integrating accessibility into product development from the ground up. Through personal experiences and industry insights, Eamon and Tony illustrate how empathy enhances accessibility awareness and drives change. The conversation highlights new initiatives at ServiceNow, the transformative role of AI in accessibility, and the importance of creating inclusive software that benefits everyone. This candid discussion also touches on personal experiences with disabilities and the business advantages of prioritizing accessibility in the tech industry.
To view this podcast with audio captions, please watch on YouTube -  <a href="https://youtu.be/mh8EZejKT4s">https://youtu.be/mh8EZejKT4s</a>
Check out our YouTube channel for more - <a href="https://www.youtube.com/@ServiceNowDocs/featured">https://www.youtube.com/@ServiceNowDocs/featured</a>
Also, visit The Accessibility and Gen AI Podcast -  <a href="https://www.youtube.com/@A11yGenAI">https://www.youtube.com/@A11yGenAI</a>
Guests -  Eamon McErlean - VP and Global Head of Accessibility Tony Morales - Sr. Accessibility Inclusion Manager/Lead Host -  Bobby Brill
00:00 Introduction to Accessibility 00:27 Meet Eamon McErlean 01:29 Understanding Accessibility at ServiceNow 02:32 Tony Morales' Journey 04:07 ServiceNow's Accessibility Initiatives 09:55 The Importance of Empathy in Accessibility 26:06 AI and Accessibility: A Game Changer 31:10 Conclusion and Final Thoughts

ServiceNow TechBytes brings you ServiceNow experts with an inside look at our products - tech insights, best practices, new features, tricks and tips, and more. Join us here for the inside scoop, and join the conversation in the ServiceNow Community.

ServiceNow TechBytes brings you ServiceNow experts with an inside look at our products - tech insights, best practices, new features, tricks and tips, and more. Join us here for the inside scoop, and join the conversation in the ServiceNow Community.

ServiceNow TechBytes is a Podcast Program hosted …

ServiceNow TechBytes

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!

Visit the Now Community forums

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!
<a href="https://community.servicenow.com/community">Visit the Now Community forums</a>

ServiceNow Podcasts

In this episode of TechBytes, host Bobby Brill is joined by Eamon McErlean and Tony Morales from ServiceNow to explore the vital role of accessibility in technology. As leaders in inclusive Gen AI, they emphasize the importance of integrating accessibility into product development from the ground up. Through personal experiences and industry insights, Eamon and Tony illustrate how empathy enhances accessibility awareness and drives change. The conversation highlights new initiatives at ServiceNow, the transformative role of AI in accessibility, and the importance of creating inclusive software that benefits everyone. This candid discussion also touches on personal experiences with disabilities and the business advantages of prioritizing accessibility in the tech industry.

Empathy in Action: Building Accessibility at ServiceNow with Eamon McErlean and Tony Morales

Marker 01

In this episode of TechBytes, Mark Hopper from the platform product team talks about generative AI at ServiceNow (Now Assist). Gen AI technology accelerates work across the ServiceNow product spectrum, especially in the areas of agents and fulfillers, end-user self-service, and developing Now applications. Mark also describes how Now Assist supports enterprise-specific LLMs to drive customer outcomes and extend into the broader ServiceNow partner ecosystem.  And he gives us a look at developments for Now Assist on the horizon.

Guest - Mark Hopper
Host - Steve Miller
Producer – Christopher Price


For more information head over to our documentation site.
Subscribe today!
Apple Podcasts
Google Podcasts
Spotify
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TuneIn
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In this episode of TechBytes, Mark Hopper from the platform product team talks about generative AI at ServiceNow (Now Assist). Gen AI technology accelerates work across the ServiceNow product spectrum, especially in the areas of agents and fulfillers, end-user self-service, and developing Now applications. Mark also describes how Now Assist supports enterprise-specific LLMs to drive customer outcomes and extend into the broader ServiceNow partner ecosystem.  And he gives us a look at developments for Now Assist on the horizon. Guest - Mark Hopper Host - Steve Miller Producer – Christopher Price
 For more information head over to our <a href="https://docs.servicenow.com/">documentation site</a>. Subscribe today!
<ul>
<li><a href="https://podcasts.apple.com/us/podcast/servicenow-techbytes/id1038560176">Apple Podcasts</a></li>
<li><a href="https://www.google.com/podcasts?feed=aHR0cHM6Ly93d3cub21ueWNvbnRlbnQuY29tL2QvcGxheWxpc3QvOTIyZTBmMTktMmQ4NC00NDg1LTgzNWMtYTgzZjAwMDM2YjAwLzczOWVjNGJlLWUzYjAtNDAyYy05MzliLWE4NDcwMTU1ZjEwOC8xODc0YWU0YS1hNWQwLTRlNjItOGE5OC1hODQ3MDE1NWYxMTEvcG9kY2FzdC5yc3M%3d">Google Podcasts</a></li>
<li><a href="https://open.spotify.com/show/7upVTXh4RNk1iClfSepDp0">Spotify</a></li>
<li><a href="https://www.stitcher.com/podcast/servicenow-community-podcasts/servicenow-techbytes?refid=stpr">Stitcher</a></li>
<li><a href="https://tunein.com/podcasts/Technology-Podcasts/ServiceNow-TechBytes-p1134179/">TuneIn</a></li>
<li><a href="https://omny.fm/shows/servicenow-techbytes/playlists/podcast.rss">RSS</a></li>
</ul>

Generative AI at ServiceNow with Mark Hopper

In this episode of Tech Bytes, host Bobby Brill talks with Carol Valdez, Director of Content Design at ServiceNow, about the intricacies of UX writing. They discuss the importance of clarity over cleverness in software interfaces, the evolving role of AI in content creation, and practical insights on designing user experiences with precision. Valdez highlights the collaborative nature of content design, the balance between human judgment and AI assistance, and the critical role of terminology. Aspiring UX writers will find valuable tips on simplifying complex concepts and working effectively with AI tools to enhance their content design processes.

00:00 Introduction and Host Welcome
00:15 The Role of Writing in UX
01:27 The Importance of Words in UI
02:42 Content Design at ServiceNow
04:18 Challenges in Writing for Interfaces
05:54 Collaborative Content Creation
12:32 AI in Content Design
14:23 Advice for New Writers

Guest - Carol Valdez
Host - Bobby Brill

For more information head over to our documentation site.
Subscribe today!
Apple Podcasts
Google Podcasts
Spotify
Stitcher
TuneIn
RSS

In this episode of Tech Bytes, host Bobby Brill talks with Carol Valdez, Director of Content Design at ServiceNow, about the intricacies of UX writing. They discuss the importance of clarity over cleverness in software interfaces, the evolving role of AI in content creation, and practical insights on designing user experiences with precision. Valdez highlights the collaborative nature of content design, the balance between human judgment and AI assistance, and the critical role of terminology. Aspiring UX writers will find valuable tips on simplifying complex concepts and working effectively with AI tools to enhance their content design processes.
00:00 Introduction and Host Welcome 00:15 The Role of Writing in UX 01:27 The Importance of Words in UI 02:42 Content Design at ServiceNow 04:18 Challenges in Writing for Interfaces 05:54 Collaborative Content Creation 12:32 AI in Content Design 14:23 Advice for New Writers
Guest - Carol Valdez Host - Bobby Brill For more information head over to our <a href="https://docs.servicenow.com/">documentation site</a>. Subscribe today!
<ul>
<li><a href="https://podcasts.apple.com/us/podcast/servicenow-techbytes/id1038560176">Apple Podcasts</a></li>
<li><a href="https://www.google.com/podcasts?feed=aHR0cHM6Ly93d3cub21ueWNvbnRlbnQuY29tL2QvcGxheWxpc3QvOTIyZTBmMTktMmQ4NC00NDg1LTgzNWMtYTgzZjAwMDM2YjAwLzczOWVjNGJlLWUzYjAtNDAyYy05MzliLWE4NDcwMTU1ZjEwOC8xODc0YWU0YS1hNWQwLTRlNjItOGE5OC1hODQ3MDE1NWYxMTEvcG9kY2FzdC5yc3M%3d">Google Podcasts</a></li>
<li><a href="https://open.spotify.com/show/7upVTXh4RNk1iClfSepDp0">Spotify</a></li>
<li><a href="https://www.stitcher.com/podcast/servicenow-community-podcasts/servicenow-techbytes?refid=stpr">Stitcher</a></li>
<li><a href="https://tunein.com/podcasts/Technology-Podcasts/ServiceNow-TechBytes-p1134179/">TuneIn</a></li>
<li><a href="https://omny.fm/shows/servicenow-techbytes/playlists/podcast.rss">RSS</a></li>
</ul>

Enhancing User Experiences with Words and AI - with Carol Valdez

In this episode of TechBytes, product managers Doug Page and Irene Vieth talk about Collaborative Work Management (CWM), a new application to help plan, visualize, and collaborate on informal work tasks. CWM captures work that often falls through the cracks of formal project management by centralizing it in a user-friendly space with customizable features. Irene and Doug explain specific features like customizable columns, automations, and collaborative documents. They also provide insights into CWM’s development, future enhancements, practical use cases, and how to get started.

Guest - Doug Page and Irene Vieth
Host - Steve Miller
Episode Producer - Chris Price

For more information head over to our documentation site.
Subscribe today!
Apple Podcasts
Google Podcasts
Spotify
Stitcher
TuneIn
RSS

In this episode of TechBytes, product managers Doug Page and Irene Vieth talk about Collaborative Work Management (CWM), a new application to help plan, visualize, and collaborate on informal work tasks. CWM captures work that often falls through the cracks of formal project management by centralizing it in a user-friendly space with customizable features. Irene and Doug explain specific features like customizable columns, automations, and collaborative documents. They also provide insights into CWM’s development, future enhancements, practical use cases, and how to get started. Guest - Doug Page and Irene Vieth Host - Steve Miller Episode Producer - Chris Price
For more information head over to our <a href="https://docs.servicenow.com/">documentation site</a>. Subscribe today!
<ul>
<li><a href="https://podcasts.apple.com/us/podcast/servicenow-techbytes/id1038560176">Apple Podcasts</a></li>
<li><a href="https://www.google.com/podcasts?feed=aHR0cHM6Ly93d3cub21ueWNvbnRlbnQuY29tL2QvcGxheWxpc3QvOTIyZTBmMTktMmQ4NC00NDg1LTgzNWMtYTgzZjAwMDM2YjAwLzczOWVjNGJlLWUzYjAtNDAyYy05MzliLWE4NDcwMTU1ZjEwOC8xODc0YWU0YS1hNWQwLTRlNjItOGE5OC1hODQ3MDE1NWYxMTEvcG9kY2FzdC5yc3M%3d">Google Podcasts</a></li>
<li><a href="https://open.spotify.com/show/7upVTXh4RNk1iClfSepDp0">Spotify</a></li>
<li><a href="https://www.stitcher.com/podcast/servicenow-community-podcasts/servicenow-techbytes?refid=stpr">Stitcher</a></li>
<li><a href="https://tunein.com/podcasts/Technology-Podcasts/ServiceNow-TechBytes-p1134179/">TuneIn</a></li>
<li><a href="https://omny.fm/shows/servicenow-techbytes/playlists/podcast.rss">RSS</a></li>
</ul>

Empathy in Action: Building Accessibility at ServiceNow with Eamon McErlean and Tony Morales

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