What is Agentic AI — and what can it actually do for your business? In this episode of the podcast, host Bobby Brill brings together three conversations with the people building Agentic AI at ServiceNow into one 20-minute briefing.

Whether you're leading a team, managing a platform, or just trying to understand what your company is investing in - this episode gives you the full picture.

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WHAT WE COVER

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RITA CASTILLO — VP of Design, Platform & AI

The clearest explainer of Agentic AI you'll find. Rita walks through the full evolution from scripted automation to agentic systems, what makes agentic different, and how the orchestrator-and-agent hierarchy works at ServiceNow.

AMRUTHA RAMESH — Visiting Researcher, ServiceNow

Amrutha built Agent Ada — a real AI agent designed to turn enterprise data into actionable insights. She explains how Ada understands your goal, adapts to who's asking, and delivers analysis your team can actually use.

ISSAM LARADJI & ANITHA RAGHAVAN — Research Scientist & Product Manager, ServiceNow

How do you know if your AI's insights are trustworthy? Issam and Anitha built InsightBench — a benchmark that uses AI to evaluate AI — to answer exactly that question.

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CHAPTERS

0:00  Introduction
1:30  What Is Agentic AI? — Rita Castillo, VP of AI Design
6:00  How Agents Work as a Team
10:30  Meet Agent Ada — Amrutha Ramesh, Visiting Researcher
16:00  Can You Trust Your AI? — Issam Laradji & Anitha Raghavan
21:30  Wrap-Up

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GUESTS

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Rita Castillo — VP, AI Design at ServiceNow

Amrutha Ramesh — Visiting Researcher, ServiceNow

Issam Laradji — Research Scientist, ServiceNow

Anitha Raghavan — Product Manager, ServiceNow

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LEARN MORE

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ServiceNow Agentic AI: https://www.servicenow.com

More episodes:

Narrative Analytics with Agent Ada: https://youtu.be/k1P9o2glq90

InsightBench & AgentPoirot: https://youtu.be/0_ikQQ82qAk

Understanding Agentic AI with Rita Castillo: https://youtu.be/JyFdcQChYLs

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ABOUT THIS PODCAST

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Hosted by Bobby Brill. ServiceNow INsights podcast explores the people, technology, and ideas shaping the future of work.

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