The personalization trend being driven by online retail, streaming media and other industries is also a front-of-mind issue for banks and credit unions.

Greg Kanevski, global head of banking at ServiceNow, discusses a personalization strategy for financial institutions that has an optimal mix of people and technology.

The personalization trend being driven by online retail, streaming media and other industries is also a front-of-mind issue for banks and credit unions.
<a href="https://www.linkedin.com/in/gregory-kanevski-b277051/">Greg Kanevski</a>, global head of banking at ServiceNow, discusses a personalization strategy for financial institutions that has an optimal mix of people and technology.

Subscribe to the ServiceNow Industries podcasts where we will bring your conversations from ServiceNow thought leaders, customers, and special guests across our public and private sector industries.

Check out the ServiceNow Special Interest Groups for Industries on the Now Community

Subscribe to the ServiceNow Industries podcasts where we will bring your conversations from ServiceNow thought leaders, customers, and special guests across our public and private sector industries.
Check out the <a href="https://community.servicenow.com/community?id=community_static&amp;sys_id=44f71e901b5d4c90ada243f6fe4bcb52">ServiceNow Special Interest Groups for Industries on the Now Community</a>

ServiceNow Industries Podcasts Podcast

Learn more about how ServiceNow is used within the Financial Services industry

Learn more about how ServiceNow is used within the Financial Services industry

Financial Services Podcast : ServiceNow

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!

Visit the Now Community forums

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!
<a href="https://community.servicenow.com/community">Visit the Now Community forums</a>

ServiceNow Podcasts

ServiceNow Industries Podcasts

BAI Deep Dive Sept Podcast - Personalize the Customer Experience

Engaged employees create positive experiences for their customers. Leading agencies use the concept of total experience (TX) to unite citizen and employee experiences across channels, creating the best possible outcomes. Listen to this session to learn how to implement TX improvements that fulfill your commitment to innovate, adapt, and prioritize citizen experience, while also supporting employees.

Featured Speakers: 
• Diana Keohane, Senior Manager, Solution Consulting - Federal, ServiceNow
• Javier Inclán, Assistant Inspector General for Management and Chief Information Officer, National Science Foundation Office of Inspector General
• Mark James, Director of the OIT Enterprise Cloud Services Division, U.S. Customs and Border Protection
• James Johnson, Program Executive Officer, DLA Information Operations
• Col. Kris Saling, Acting Director, Innovation Directorate, U.S. Army Recruiting Command

Click here to view the on-demand recording

Engaged employees create positive experiences for their customers. Leading agencies use the concept of total experience (TX) to unite citizen and employee experiences across channels, creating the best possible outcomes. Listen to this session to learn how to implement TX improvements that fulfill your commitment to innovate, adapt, and prioritize citizen experience, while also supporting employees. Featured Speakers: • Diana Keohane, Senior Manager, Solution Consulting - Federal, ServiceNow • Javier Inclán, Assistant Inspector General for Management and Chief Information Officer, National Science Foundation Office of Inspector General • Mark James, Director of the OIT Enterprise Cloud Services Division, U.S. Customs and Border Protection • James Johnson, Program Executive Officer, DLA Information Operations • Col. Kris Saling, Acting Director, Innovation Directorate, U.S. Army Recruiting Command <a href="https://www.nowfedforum.com/on-demand-videos/?campaign=ServiceNow">Click here to view the on-demand recording</a>

ServiceNow Federal Forum 2024: Elevate Total Experience - A Holistic Approach to Mission Success

With AI bringing extraordinary opportunities for innovation, the U.S. Federal government faces a leadership imperative. How can the Federal government serve as a catalyst for advancing AI safely – crucial for U.S. global economic leadership and national security? And how are agencies developing and deploying responsible AI to create simple, intuitive interactions that build trust in government and deliver better results for Americans, including in response to Executive Order 14110 on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence?

This panel explores how agencies are:
• Preparing to implement enhanced AI
• Using the latest technologies to build citizen trust and strengthen partnerships
•Ensuring AI is developed and deployed to strengthen and expedite processes


Featured Speakers: 
• Mark Abramowitz , Senior Vice President of Product and Solutions Marketing, ServiceNow
• Brian J. Peretti Esq., Deputy Chief Artificial Intelligence Officer, Director, Domestic and International Cybersecurity Policy, Office of Cybersecurity and Critical Infrastructure Protection, Department of the Treasury

Click here to view the on-demand recording

With AI bringing extraordinary opportunities for innovation, the U.S. Federal government faces a leadership imperative. How can the Federal government serve as a catalyst for advancing AI safely – crucial for U.S. global economic leadership and national security? And how are agencies developing and deploying responsible AI to create simple, intuitive interactions that build trust in government and deliver better results for Americans, including in response to Executive Order 14110 on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence? This panel explores how agencies are: • Preparing to implement enhanced AI • Using the latest technologies to build citizen trust and strengthen partnerships •Ensuring AI is developed and deployed to strengthen and expedite processes Featured Speakers: • Mark Abramowitz , Senior Vice President of Product and Solutions Marketing, ServiceNow • Brian J. Peretti Esq., Deputy Chief Artificial Intelligence Officer, Director, Domestic and International Cybersecurity Policy, Office of Cybersecurity and Critical Infrastructure Protection, Department of the Treasury <a href="https://www.nowfedforum.com/on-demand-videos/?campaign=ServiceNow">Click here to view the on-demand recording</a>

ServiceNow Federal Forum 2024: Trust & Simplicity - How Government Can Lead the Way on AI

As Federal leaders accelerate time to value for new solutions, building on top of current investments (versus ripping and replacing) is key. Seamless innovation involves smooth integration of new technologies and processes into existing frameworks, fostering a culture of continuous improvement and sustainable innovation at Federal agencies. Listen to this session as we explore a strategic approach to innovation that accelerates progress and maximizes investments in new and legacy technologies.

Featured Speakers:
• Edward Titus, Area Vice President – National Security Aerospace & Defense, ServiceNow
• Reshea Deloatch, Executive Director for the Solutions Development Division (SDD), Office of the Chief Information Officer, Department of Homeland Security
• Lorelie Diestro, Deputy Director, Digital Innovations, Center for Naval Analyses
• Jesse White, Chief Executive Officer, Intact Technology
• CDR Jonathan White, Cloud and Data Branch Chief, U.S. Coast Guard, C5ISC Infrastructure Services Division

Click here to view the on-demand recording

As Federal leaders accelerate time to value for new solutions, building on top of current investments (versus ripping and replacing) is key. Seamless innovation involves smooth integration of new technologies and processes into existing frameworks, fostering a culture of continuous improvement and sustainable innovation at Federal agencies. Listen to this session as we explore a strategic approach to innovation that accelerates progress and maximizes investments in new and legacy technologies. Featured Speakers: • Edward Titus, Area Vice President – National Security Aerospace &amp; Defense, ServiceNow • Reshea Deloatch, Executive Director for the Solutions Development Division (SDD), Office of the Chief Information Officer, Department of Homeland Security • Lorelie Diestro, Deputy Director, Digital Innovations, Center for Naval Analyses • Jesse White, Chief Executive Officer, Intact Technology • CDR Jonathan White, Cloud and Data Branch Chief, U.S. Coast Guard, C5ISC Infrastructure Services Division <a href="https://www.nowfedforum.com/on-demand-videos/?campaign=ServiceNow">Click here to view the on-demand recording</a>

BAI Deep Dive Sept Podcast - Personalize the Customer Experience

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