Having to deal with aggressive or stressed customers is an unfortunate reality when working in community pharmacy during the holiday seasons.

How do you help your staff manage hostile interactions while prioritising the safety of themselves and other patients? How can you, as a manager, create an environment where your staff feel supported and empowered to stand up for themselves?

This episode is a timely exploration of a topic that holds immense relevance during the holiday hustle. Joining the show is Mark Oostergo, a workplace psychologist from Australian Psychological Services, to shed light on navigating the complexities of occupational violence and aggression in the pharmacy realm.

A remember that your well-being matters, and creating a positive workplace culture is essential. If you require some extra support during the holidays, a reminder that the Guild offers an Employee Assistance Program via TELUS Health. You can find more information here.

Or, you can listen to our episode TELUS Health EAP – A Wellbeing Toolbox In Your Pocket - Kylie Hancock and Shayne Dearling - Ep 133

Enjoy