Making Clinical Governance Practical - Chantelle Turner - Turn Pharmacy Leadership

Clinical Governance – we all know about it, but what is it really, why does it matter, and how can we move beyond just ticking boxes to make it a practical, impactful part of our everyday work? Chantelle Turner is a Pharmacist Leadership Coach at Turn Pharmacy Leadership, and joins the show to sha…

Guild Pharmacy of the Year - Excellence in Professional Innovation Winner - Narrabri Pharmacy - Karen Carter

Hear from Excellence in Professional Innovation winner at the Guild Pharmacy of the Year, Karen Carter from Narrabri Pharmacy. Karen will delve into the pharmacy's journey from overcoming workforce challenges to improving and implementing new services. You'll uncover the strategies driving positi…

How to Successfully Implement Holter Monitoring as a Service - Grace Lee - Capital Chemist O’Connor

This week is Heart Week! Heart Week provides an opportunity for health professionals and the Australian public to start a conversation about heart health and take positive steps to reduce their risk of heart disease. One health professional contributing to better heart health is Grace Lee from Cap…

2024 Guild Pharmacy of the Year Winner - Capital Chemist Southlands - S2 E4

The Guild Pharmacy of the Year Award recognises pharmacies that are leading the way in providing innovative and optimal healthcare for members of their community. This year's winner is none other than Capital Chemist Southlands, who took home the 'Excellence in Business Management’ category as wel…

Pharmacist Support Services Are Here For You - S2 E3

We all know the last few years have been tough on pharmacists. From COVID-19 to bushfires and floods and financial uncertainties, there seems to always be something going on. In this episode we will hear an interview with Kay Dunkley, Executive Officer at Pharmacists’ Support Service, and Curtis R…

Closing the Gap in Pharmacy - Georgina Twomey - S2 E2

Close the Gap is an important awareness day that aims to close the health and life expectancy gap between the indigenous and non-indigenous. As a pharmacist and pharmacy owner, what role can you play in helping close this gap? Today we speak to Georgina Twomey, the Managing Director at Alive Phar…

2024 Rental Report and Industrial Relations Legislation - S2 E1

As a business owner, you know that renewing a lease can be a crucial decision. Rent is the biggest expense for most pharmacies, so you want to make sure you get it right. But how do you ensure you're getting the best deal? What factors should you consider when negotiating a lease? And how can you …

PBCN Podcast - Best Bits Volume Eleven- Ep 138

In 2023, we once again welcomed lots of fantastic guests onto the show who shared some amazing stories, experiences, insights, and advice. With each show kicking off with a short snippet from a guest, an interesting part of the conversation to look forward to, we’ve once again gone back through th…

PBCN Podcast - Best Bits Volume Ten - Ep 137

In 2023, we once again welcomed lots of fantastic guests onto the show who shared some amazing stories, experiences, insights, and advice. With each show kicking off with a short snippet from a guest, an interesting part of the conversation to look forward to, we’ve once again gone back through th…

Understanding and Managing Aggressive Behaviour in the Pharmacy - Mark Oostergo - Australian Psychological Services - Ep 136

Having to deal with aggressive or stressed customers is an unfortunate reality when working in community pharmacy during the holiday seasons. How do you help your staff manage hostile interactions while prioritising the safety of themselves and other patients? How can you, as a manager, create an …