2024 Guild Pharmacy of the Year Winner - Capital Chemist Southlands - S2 E4

The Guild Pharmacy of the Year Award recognises pharmacies that are leading the way in providing innovative and optimal healthcare for members of their community. This year's winner is none other than Capital Chemist Southlands, who took home the 'Excellence in Business Management’ category as wel…

Pharmacist Support Services Are Here For You - S2 E3

We all know the last few years have been tough on pharmacists. From COVID-19 to bushfires and floods and financial uncertainties, there seems to always be something going on. In this episode we will hear an interview with Kay Dunkley, Executive Officer at Pharmacists’ Support Service, and Curtis R…

Closing the Gap in Pharmacy - Georgina Twomey - S2 E2

Close the Gap is an important awareness day that aims to close the health and life expectancy gap between the indigenous and non-indigenous. As a pharmacist and pharmacy owner, what role can you play in helping close this gap? Today we speak to Georgina Twomey, the Managing Director at Alive Phar…

2024 Rental Report and Industrial Relations Legislation - S2 E1

As a business owner, you know that renewing a lease can be a crucial decision. Rent is the biggest expense for most pharmacies, so you want to make sure you get it right. But how do you ensure you're getting the best deal? What factors should you consider when negotiating a lease? And how can you …

PBCN Podcast - Best Bits Volume Eleven- Ep 138

In 2023, we once again welcomed lots of fantastic guests onto the show who shared some amazing stories, experiences, insights, and advice. With each show kicking off with a short snippet from a guest, an interesting part of the conversation to look forward to, we’ve once again gone back through th…

PBCN Podcast - Best Bits Volume Ten - Ep 137

In 2023, we once again welcomed lots of fantastic guests onto the show who shared some amazing stories, experiences, insights, and advice. With each show kicking off with a short snippet from a guest, an interesting part of the conversation to look forward to, we’ve once again gone back through th…

Understanding and Managing Aggressive Behaviour in the Pharmacy - Mark Oostergo - Australian Psychological Services - Ep 136

Having to deal with aggressive or stressed customers is an unfortunate reality when working in community pharmacy during the holiday seasons. How do you help your staff manage hostile interactions while prioritising the safety of themselves and other patients? How can you, as a manager, create an …

How To Do Right When Something Goes Wrong - Hayley Smilie - PDL - Ep 135

As more services and procedures are introduced into pharmacy, so is the chance that something eventually goes wrong, and an incident report must be made. Hayley Smilie, from PDL, is the person on the other side of the incident reports. As a professional officer and a pharmacist herself, Hayley has…

Compounding - Where Innovation Meets Patient-centered Care - Jack Hammond - Ep 134

Nowadays, most medication is mass produced. However, what if a patient has a condition where the stock-standard medicines aren't available? That’s where our compounding pharmacists step in. In this episode, we dive deep into the fascinating world of compounding. How are customised medications mad…

TELUS Health EAP – A Wellbeing Toolbox In Your Pocket - Kylie Hancock and Shayne Dearling - Ep 133

We’ve all had that moment of wanting to speak to someone about something that bothers us, but not knowing who to turn to, or if our issue is even big enough to be taken seriously. In this episode, Kylie Hancock and Shayne Dearling, are here to shed light on an invaluable resource that's often unde…