Pharmaceutical Defence Limited, or PDL, is Australia’s first national pharmacy body, established in 1912 by a group of Australian pharmacists to support and protect other pharmacists. They continue to provide support to the Australian pharmacy profession over 100 years later through professional indemnity insurance and risk management advice to over 29,000 national PDL members.

They operate a one-to-one, confidential member care and support service which is provided by their Professional Officers who are themselves, experienced pharmacists. It’s an Australia-wide, 24/7 incident and claims support and advice service to protect their members and minimise patient harm.

In this episode, we speak with two of their Professional Officers, Georgina Woods and John Guy. We discuss some of the most common incidents and questions by PDL members as well as how to handle difficult situations that pharmacists encounter.

For ongoing support and protection throughout your pharmacy career, become a PDL member by visiting their website https://pdl.org.au/ or calling them on 1300 854 838.