We can’t hear you! What did they say? Have you ever found the mute button confusing? Tech Amy explains the many meanings of mute in this episode.

Brought to you by www.ghlf.org

We can&rsquo;t hear you! What did they say? Have you ever found the mute button confusing? Tech Amy explains the many meanings of mute in this episode.
Brought to you by www.ghlf.org

Patiently Connecting is a storytelling podcast highlighting experiences with telehealth, or healthcare appointments that take place online.

Host Amy Finkelstein is the Technical Support Specialist at the Global Healthy Living Foundation. In this podcast, she interviews, patients and individuals who work in the tech and healthcare industries to learn more about the technical and social elements of telehealth, and how they have changed greatly since the pandemic started in 2020. If you are new to telehealth, or would like to learn more about its presence in the world and the future of the industry, join Tech Amy to learn more about the ever-changing landscape.

Brought to you by www.ghlf.org

Patiently Connecting is a storytelling podcast highlighting experiences with telehealth, or healthcare appointments that take place online.
Host Amy Finkelstein is the Technical Support Specialist at the Global Healthy Living Foundation. In this podcast, she interviews, patients and individuals who work in the tech and healthcare industries to learn more about the technical and social elements of telehealth, and how they have changed greatly since the pandemic started in 2020. If you are new to telehealth, or would like to learn more about its presence in the world and the future of the industry, join Tech Amy to learn more about the ever-changing landscape.
Brought to you by www.ghlf.org

Patiently Connecting

Patiently Connecting is a storytelling podcast highlighting experiences with telehealth, or healthcare appointments that take place online.

Host Amy Finkelstein is the Technical Support Specialist at the Global Healthy Living Foundation. In this podcast, she interviews, patients and individuals who work in the tech and healthcare industries to learn more about the technical and social elements of telehealth, and how they have changed greatly since the pandemic started in 2020. If you are new to telehealth, or would like to learn more about its presence in the world and the future of the industry, join Tech Amy to learn more about the ever-changing landscape.

Brought to you by the Global Healthy Living Foundation (ghlf.org)

Patiently Connecting is a storytelling podcast highlighting experiences with telehealth, or healthcare appointments that take place online.
Host Amy Finkelstein is the Technical Support Specialist at the Global Healthy Living Foundation. In this podcast, she interviews, patients and individuals who work in the tech and healthcare industries to learn more about the technical and social elements of telehealth, and how they have changed greatly since the pandemic started in 2020. If you are new to telehealth, or would like to learn more about its presence in the world and the future of the industry, join Tech Amy to learn more about the ever-changing landscape.
Brought to you by the Global Healthy Living Foundation (ghlf.org)

Tech Amy Covers Mute

In this episode, Amy continues her conversation with insurance biller Maria Civitelli Forgione and GHLF’s Director of Policy and General Counsel Steven Newmark.

“I think a lot of people aren’t aware of these state line issues until they happen to be travelling or they happen to live near a boarder and then suddenly it applies to them.”

Highlights:

0:39- “What is the best way for patients to connect with their insurance provider to get details about their plans?”

1:52- “Always read the instruction manual”

2:47- “Where do you see the future of telehealth?”

4:18- “For any modality other than mental health the time with the patient has decreased”

4:50- “As the pandemic gets better”

Contact our host:

Amy Finkelstein, Technical Support Specialist afinkelstein@ghlf.org

We want to hear what you think. Send your comments, or a video or audio clip of yourself to patientlyconnecting@ghlf.org

Listen to all episodes of Patiently Connecting on your favorite podcast channel. See Omny Studio for privacy information.

 

In this episode, Amy continues her conversation with insurance biller Maria Civitelli Forgione and GHLF&rsquo;s Director of Policy and General Counsel Steven Newmark.
&ldquo;I think a lot of people aren&rsquo;t aware of these state line issues until they happen to be travelling or they happen to live near a boarder and then suddenly it applies to them.&rdquo;
Highlights:
0:39- &ldquo;What is the best way for patients to connect with their insurance provider to get details about their plans?&rdquo;
1:52- &ldquo;Always read the instruction manual&rdquo;
2:47- &ldquo;Where do you see the future of telehealth?&rdquo;
4:18- &ldquo;For any modality other than mental health the time with the patient has decreased&rdquo;
4:50- &ldquo;As the pandemic gets better&rdquo;
Contact our host:
Amy Finkelstein, Technical Support Specialist <a href="mailto:afinkelstein@ghlf.org">afinkelstein@ghlf.org</a>
We want to hear what you think. Send your comments, or a video or audio clip of yourself to <a href="mailto:patientlyconnecting@ghlf.org">patientlyconnecting@ghlf.org</a>
Listen to all episodes of Patiently Connecting on your favorite podcast channel. See <a href="https://www.omnystudio.com/listener">Omny Studio</a> for privacy information.
&nbsp;

Insurance and Telehealth Part 2: How to Get the Most Out of Your Insurance Provider

In this episode, Amy learns about the world of insurance with the help of insurance biller Maria Civitelli Forgione and GHLF’s Director of Policy and General Counsel Steven Newmark.

“We changed very quickly- like overnight in Connecticut and the tri-state area from in-person visits to telehealth visits… The insurance totally did a 360 and the providers had to find new platforms like doxy.me or Zoom.”

Highlights:

0:25- “Today we have two fabulous guests”

0:51- “Tell us about the shift to telehealth over the course of [2020]”

1:57- “The insurance totally did a 360”

2:26- “Patients had to learn how to utilize electronics in a different way”

3:34- “It was a real learning curve for doctors and patients”

4:22- “Telehealth for the chronically ill community”

4:40- “When we first went into the pandemic”

5:10- “In terms of insurance, it’s the wild west”

5:33- “Telehealth and state lines”

6:04- “It seems like you have your provider in your pocket on your phone, but it’s not that simple”

Contact our host:

Amy Finkelstein, Technical Support Specialist afinkelstein@ghlf.org

We want to hear what you think. Send your comments, or a video or audio clip of yourself to patientlyconnecting@ghlf.org

Listen to all episodes of Patiently Connecting on your favorite podcast channel. See Omny Studio for privacy information.

In this episode, Amy learns about the world of insurance with the help of insurance biller Maria Civitelli Forgione and GHLF&rsquo;s Director of Policy and General Counsel Steven Newmark.
&ldquo;We changed very quickly- like overnight in Connecticut and the tri-state area from in-person visits to telehealth visits&hellip; The insurance totally did a 360 and the providers had to find new platforms like doxy.me or Zoom.&rdquo;
Highlights:
0:25- &ldquo;Today we have two fabulous guests&rdquo;
0:51- &ldquo;Tell us about the shift to telehealth over the course of [2020]&rdquo;
1:57- &ldquo;The insurance totally did a 360&rdquo;
2:26- &ldquo;Patients had to learn how to utilize electronics in a different way&rdquo;
3:34- &ldquo;It was a real learning curve for doctors and patients&rdquo;
4:22- &ldquo;Telehealth for the chronically ill community&rdquo;
4:40- &ldquo;When we first went into the pandemic&rdquo;
5:10- &ldquo;In terms of insurance, it&rsquo;s the wild west&rdquo;
5:33- &ldquo;Telehealth and state lines&rdquo;
6:04- &ldquo;It seems like you have your provider in your pocket on your phone, but it&rsquo;s not that simple&rdquo;
Contact our host:
Amy Finkelstein, Technical Support Specialist <a href="mailto:afinkelstein@ghlf.org">afinkelstein@ghlf.org</a>
We want to hear what you think. Send your comments, or a video or audio clip of yourself to<a href="mailto: patientlyconnecting@ghlf.org"> patientlyconnecting@ghlf.org</a>
Listen to all episodes of Patiently Connecting on your favorite podcast channel. See <a href="https://www.omnystudio.com/listener">Omny Studio</a> for privacy information.

Insurance and Telehealth Part 1: What Must Change?

In this episode, Amy speaks with Jesse Tonkinson’s partner, Annie Lunt, a first-time mother whose pandemic experience included an unexpected pregnancy, moving across state lines, and many telehealth appointments.

“My pregnancy was probably the most surprising thing I could have anticipated in life. Jesse and I had just gotten engaged, and I had chosen to use an IUD. In January [2020] I found out I was pregnant.”

Highlights:

0:50- “Meet Annie and her little one”

2:04- “And then COVID hit”

2:20- “I don’t think unexpected pregnancies get a lot of talk space”

3:03- “Being a stay-at-home mom wasn’t really on the top of my list of things to do”

3:20- “I’ve been more depressed in my life…no one really saw me pregnant”

3:46- “I had two in-person appointments”

4:06- “When it went virtual”

4:53- “I know women who gave birth alone”

5:11- “Appointments from home”

5:59- “How do you feel when you take your newborn out into the world?”

6:19- “What have you learned from pregnancy in the pandemic?”

Contact our host:

Amy Finkelstein, Technical Support Specialist afinkelstein@ghlf.org

We want to hear what you think. Send your comments, or a video or audio clip of yourself to patientlyconnecting@ghlf.org

Listen to all episodes of Patiently Connecting on your favorite podcast channel. See Omny Studio for privacy information.

 

In this episode, Amy speaks with Jesse Tonkinson&rsquo;s partner, Annie Lunt, a first-time mother whose pandemic experience included an unexpected pregnancy, moving across state lines, and many telehealth appointments.
&ldquo;My pregnancy was probably the most surprising thing I could have anticipated in life. Jesse and I had just gotten engaged, and I had chosen to use an IUD. In January [2020] I found out I was pregnant.&rdquo;
Highlights:
0:50- &ldquo;Meet Annie and her little one&rdquo;
2:04- &ldquo;And then COVID hit&rdquo;
2:20- &ldquo;I don&rsquo;t think unexpected pregnancies get a lot of talk space&rdquo;
3:03- &ldquo;Being a stay-at-home mom wasn&rsquo;t really on the top of my list of things to do&rdquo;
3:20- &ldquo;I&rsquo;ve been more depressed in my life&hellip;no one really saw me pregnant&rdquo;
3:46- &ldquo;I had two in-person appointments&rdquo;
4:06- &ldquo;When it went virtual&rdquo;
4:53- &ldquo;I know women who gave birth alone&rdquo;
5:11- &ldquo;Appointments from home&rdquo;
5:59- &ldquo;How do you feel when you take your newborn out into the world?&rdquo;
6:19- &ldquo;What have you learned from pregnancy in the pandemic?&rdquo;
Contact our host:
Amy Finkelstein, Technical Support Specialist <a href="mailto: afinkelstein@ghlf.org">afinkelstein@ghlf.org</a>
We want to hear what you think. Send your comments, or a video or audio clip of yourself to <a href="mailto:patientlyconnecting@ghlf.org">patientlyconnecting@ghlf.org</a>
Listen to all episodes of Patiently Connecting on your favorite podcast channel. See <a href="https://www.omnystudio.com/listener">Omny Studio</a> for privacy information.
&nbsp;

Tech Amy Covers Mute

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