Why all aged care providers need a Continuous Improvement Plan

Andrea is a Quality Advisor at the Aged & Community Care Providers Association (ACCPA). ACCPA is the Australian national industry association for aged care providers offering retirement living, seniors housing, residential care, home care, community care, and more. In this episode, Andrea details …

Giving consumers a voice: The role of advocacy agencies in improving health outcomes

Dr Elizabeth Deveny is the CEO of the Consumers Health Forum of Australia (CHF) and the former Chair of the Australian Digital Health Agency (ADHA). CHF is Australia’s peak body representing and advocating for the interests of healthcare consumers to ensure they achieve safe, quality, timely health…

The Importance of Understanding the Individual in Treating Addiction

Dr Stefan Gruenert is the CEO of Odyssey House Victoria. Odyssey House Victoria is a drug and alcohol treatment facility that sees problematic drug and alcohol use as a symptom of other underlying issues and combines peer support by others in recovery with medical and psychological expertise and su…

Education matters: The importance of embracing new approaches in healthcare

Tony McGillion is the Divisional Director of Education at Northern Health. Northern Health provides tens of thousands of patients in north Melbourne with maternity, specialist, acute, sub-acute, community, home-based, and mental health services. Northern Health staff are offered comprehensive patie…

How technology can bring the fun back into aged care

Rebecca Pacey is the Chief People and Transformation Officer at Infinite Care. Infinite Care is a residential aged care provider with services across Australia. They are dedicated to providing a tailored and dignified experience for seniors. Following an underwhelming and inadequate experience wit…