OutcomesGiving consumers a voice: The role of advocacy agencies in improving health outcomes
Dr Elizabeth Deveny is the CEO of the Consumers Health Forum of Australia (CHF) and the former Chair of the Australian Digital Health Agency (ADHA). CHF is Australia’s peak body representing and advocating for the interests of healthcare consumers to ensure they achieve safe, quality, timely healthcare with accessible health information and systems. ADHA focuses on digital innovations and connections as part of a robust, modern healthcare system.
In this episode, Elizabeth discusses the history of consumer health and consumer health organisations in Australia, the importance of clear communication for accessibility, and why it is vital to integrate consumer feedback to improve the healthcare system. She also opens up about how her personal experience navigating Australia’s healthcare system has fortified her determination to ensure all consumers can more easily engage with services.
Resources and links:
Connect:
