Two years ago, DS Willie Tan left a 20-year career in media advertising to take over Master Ee, an ageing reflexology shop located in a notoriously quiet mall in Petaling Jaya. Within a year, he applied corporate branding and rigorous operational discipline to transform it into a six-figure business with over 1,000 five-star Google reviews.

DS Willie joins us to discuss the unglamorous reality of physical retail—managing payroll, rent, and retaining therapists—his strategy for building a recognisable wellness brand, and why he chose to buy a struggling business instead of starting his own.