If you walk into a local pharmacy in New York City, more likely than not, lots of the merchandise is locked behind closed doors as a measure to mitigate shoplifting. So how big is the “retail shrink” problem really? And why are stores willing to sacrifice customer experience to protect their inventory? According to today’s guest, the Home Depot’s VP of Asset Protection Scott Glenn, shoplifting is just the tip of the iceberg when it comes to retail theft. What is really bedeviling companies like the Home Depot is something called organized retail crime — heists by criminal outfits that seek to nab large quantities of merchandise that eventually ends up in the black market. Today, we speak with Glenn about the in-and-outs of organized retail crime, the retail shrink problem, and what stores are doing to bring down theft right now.