Organizations are striving to maintain operational excellence amidst rapid digital transformation, yet integrating advanced technologies while maintaining efficiency and employee engagement is a complex task.
In this episode of McKinsey Talks Operations, Juan Luis Kruger, CEO of Minsur, and McKinsey Partner Ferran Pujol join host Christian Johnson to discuss how digital tools and Lean management principles can enhance operational performance and foster a culture of continuous improvement.

The paradigm shift: how agentic AI is redefining banking operations
22:23

COO Excellence: the next generation of leadership
17:19

The race to rewire operations: How the story unfolded in 2025
22:49