McKinsey Talks Operations
McKinsey Talks Operations
Playlist by McKinsey Talks OperationsThe next normal demands resilience, flexibility, and agility. Join us on www.McKinseyTalksOperations.com where the world’s C-Suite leaders and McKinsey experts cut through the noise to uncover how to…Follow the podcast:
33 clip(s) in playlist
Future-proofing operations: How tech and talent go hand-in-hand
In this episode of McKinsey Talks Operations, host Daphne Luchtenberg talks with McKinsey’s Julian Salguero who shares insights on the importance of talent management, particularly in the face of labor market shortfalls and the evolving needs of different generations in today’s workforce. The episo…
25:42
The evolution of customer care: AI and the Gen Z effect
With the coming of age of Gen Z—both as customers and new entrants to the workforce—customer demands are changing. At the same time, the arrival of generative AI (gen AI) is changing the way contact centers can respond to those demands. In this episode of McKinsey Talks Operations, host Daphne Luch…
25:32
When failure is an option: How to foster innovation and learning across your organization
Achieving operational excellence takes practice. But in high stakes operations, practice could prove costly—or even dangerous—if things go wrong. In this episode of McKinsey Talks Operations, host Daphne Luchtenberg is joined by Amy Radermacher, Markus Hammer, and Professor Christian Ramsauer to ex…
20:33
There is no normal: An operations year in review
As 2023 draws to a close, it has become increasingly apparent that there is no ‘normal’ for Operations leaders. Join hosts Christian Johnson and Daphne Luchtenberg as they take a look back at the year gone by through the lens of McKinsey Talks Operations. In this episode they revisit some highlight…
29:16
Generative AI in Operations: Capturing the value
Generative AI is continuing to dominate C-suite conversations across sectors. Organizations are starting to understand its transformative potential across the operations value chain, but just what will it take to get started? McKinsey’s Nicolai Muller and Marie El Hoyek, a Cologne-based senior par…
21:44
Navigating the new normal: Operations insights for 2024
Join us in this episode of "McKinsey Talks Operations" as host Daphne Luchtenberg sits down with senior partners at McKinsey & Company, Daniel Swan and Axel Karlsson, to explore the ever-evolving global landscape impacting companies. Discover how organizations are adapting to unprecedented challeng…
22:30
Manufacturing Africa's future: Jobs, growth, and sustainability
The manufacturing sector and associated operations have the power to drive an economy forwards. This episode of McKinsey Talks Operations looks at the critical role of production in Africa's growth and development: with Africa's population set to double by 2050, the need for sustainable job creatio…
20:16
Unlocking Operational Evolution: The Zero-Basing Philosophy
Zero-basing could be said to have an image problem, with a perceived sole focus on cost-cutting. This episode of McKinsey Talks Operations dispels some of the myths about this approach and looks at how it can become a dynamic philosophy that transcends traditional cost-cutting, offering leaders new…
22:27
Reset + Reimagine: The role of generative AI in SG&A success
In this episode of McKinsey Talks Operations, recorded at McKinsey’s recent CFO forum in partnership with Inside the Strategy Room, host Daphne Luchtenberg talks to Matt Jochim and Martin Rosendahl, partners in McKinsey's London office, along with Samdruk Thomas, an associate partner based in Zuric…
21:12
Navigating Dynamic Labor: Building Strong Warehousing Operations
Join host Daphne Luchtenberg in a robust discussion with industry leaders Chris Smith and Richard Cawston, along with McKinsey senior expert Alan Davies, as they delve into the intricacies of the labor environment and share best practices for establishing thriving warehousing operations. Explore th…
23:00