McKinsey Talks Operations
McKinsey Talks Operations
Playlist by McKinsey Talks OperationsThe next normal demands resilience, flexibility, and agility. Join us on www.McKinseyTalksOperations.com where the world’s C-Suite leaders and McKinsey experts cut through the noise to uncover how to…Follow the podcast:
51 clip(s) in playlist
The race to rewire operations: How the story unfolded in 2025
2025 marked a pivotal moment for operations. Generative AI, automation, and advanced analytics moved from experimentation to real impact—and reshaped how organizations run. In this special year-end episode of McKinsey Talks Operations, hosts Daphne Luchtenberg and Christian Johnson reflect on th…
22:49
Beyond the bot: building empathetic customer experiences with agentic AI
Improving operations, generating revenue and implementing the right technology have all become key priorities for customer care professionals over the last decade. Organizations must find customer service operating models that scale, whilst maintaining customer satisfaction. In an evolving landscap…
24:14
Unlocking hidden value with process intelligence in healthcare and beyond
Organizations today are under constant pressure to do more with less—improving efficiency, reducing costs, and enhancing experiences. Process intelligence is emerging as a game changer, revealing how work truly happens inside organizations and uncovering new opportunities for impact. In this epis…
28:53
Transforming R&D with AI: Breaking barriers and boosting productivity
Innovation has long been the engine of economic growth, but today’s R&D efforts are hitting roadblocks. Progress is becoming harder, more complex, and increasingly expensive, signaling a decline in R&D productivity. So, how can leaders turn the tide and unlock the next wave of breakthroughs? In t…
23:54
Lower cost, fewer emissions, greater impact: The dual mission in action
Aligning financial and environmental performance is no longer optional—it’s a strategic imperative for long-term success. Organizations are under mounting pressure to reduce emissions without compromising financial performance. But navigating new regulations, volatile material costs, and global su…
25:06
Rewriting the robotics playbook: From promise to performance
Companies across industries are eager to adopt robots that can perform a variety of tasks with human-like flexibility. But achieving general-purpose robotics is no small feat—technical challenges like energy consumption, sim-to-real transfer, and safety concerns slow progress. In this episode of M…
13:04
The robotics revolution: Scaling beyond the pilot phase
With workforce shortages mounting and productivity growth stalling, robotics and automation have moved from optional to essential for operational leaders. Yet, many pilot programs stall before reaching meaningful scale—held back by integration hurdles, fragmented systems, and perceived risk. But br…
27:03
The new tariff reality: From risk to resilience
Companies want to future-proof their supply chains without sacrificing agility or growth. Yet escalating tariffs and policy volatility could force them into reactive cycles, compounded by a lack of visibility in global supply chains and changing consumer preferences. From inventory tactics to oper…
24:01
The future of customer experience: Embracing agentic AI
As companies race to improve customer responsiveness and satisfaction, many are turning to AI to transform their contact centers into hubs of efficiency and personalization. But despite growing investment, most organizations remain stuck in the pilot phase—hindered by legacy systems, fragmented dat…
25:05
Beyond cost savings: The global footprint of innovation hubs
Many organizations struggle with outdated workforce models, limited AI adoption, and a disconnect between their global capability centers (GCCs) and core business strategies. To overcome these challenges, a global operating model can create capability centers that are an integral part of an organiz…
27:07