McKinsey Talks Operations
McKinsey Talks Operations
The next normal demands resilience, flexibility, and agility. Join us on McKinsey Talks Operations, where the world’s C-Suite leaders and McKinsey experts cut through the noise to uncover how to create a new operational reality. Each episode considers the challenges companies and economies are facing, and the opportunities leaders can seize for competitive advantage. We’ll look at how to connect b…Social links:
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Voices on Planning: Beyond SaaS and into the AI era
Advanced planning systems have evolved through major technological shifts, from legacy systems to enterprise platforms, and from on-premises software to SaaS. Now AI is ushering in the next transformation. As planning moves from fixed cycles toward continuous, AI-enabled decision making, the shift …
19:28
Voices on Quality: Unlocking warranty value in consumer automotive
Warranty and goodwill costs at automotive OEMs have climbed more than 40 percent in recent years, now representing as much as two to three percent of total sales for many manufacturers. With billions of dollars at stake each year, these costs have become a strategic priority. In this Voices On ep…
18:52
The future of US Manufacturing
A quarter of America’s $3 trillion in annual manufactured imports face multiple trade dependencies, related to national security, geopolitically distant trading partners, or concentrated suppliers. Addressing these vulnerabilities by ramping up domestic production and upstream supply chains would r…
31:02
Agentic AI and the future of Global Business Services
Global Business Services (GBS) is being redefined in the age of AI. Agentic technology is enabling GBS to move beyond traditional automation and expand as it becomes the operational backbone of AI transformation in many organizations. So what should organizations think about the future of GBS to co…
24:51
Powering supply chain with agentic AI
Supply chain leaders have invested heavily in technology over the last few decades and were among the earliest adopters of AI. Yet despite 90% of companies reporting AI use, only 7% have successfully scaled it. For many, supply chain execution remains manual, fragmented, and slow. What separates th…
21:57
Rewiring Europe: Turning pressure into performance
Europe’s productivity challenge is becoming increasingly difficult to ignore. Strained supply chains, rising costs, and intensifying global competition are putting mounting pressure on operations leaders to act decisively. Without bold action, Europe risks falling behind for decades to come. So wha…
23:00
Winning the Race to Rewire in 2026: Capturing operational advantage
The pace of innovation is reshaping industries at an unprecedented speed, but technology alone is not a source of advantage. To compete in a rapidly evolving global landscape, organizations must move beyond isolated tech deployments and embrace end-to-end process transformation. The real question f…
21:20
The paradigm shift: how agentic AI is redefining banking operations
Agentic AI is reshaping banking operations, enabling systems to act, decide, and learn at scale. Leading banks are redesigning their operating models to unlock new sources of value, improve resilience, and accelerate performance. As the gap between leaders and laggards widens, those who hesitate ri…
22:23
COO Excellence: the next generation of leadership
Across industries, organizations are asking more of their COOs: to drive efficiency, unlock growth, build resilience, lead cross-functional change, and help shape the business agenda. But what does it really take to excel as a modern operations leader today? In this episode of McKinsey Talks Ope…
17:19
The race to rewire operations: How the story unfolded in 2025
2025 marked a pivotal moment for operations. Generative AI, automation, and advanced analytics moved from experimentation to real impact—and reshaped how organizations run. In this special year-end episode of McKinsey Talks Operations, hosts Daphne Luchtenberg and Christian Johnson reflect on th…
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