McKinsey Talks Operations
McKinsey Talks Operations
The next normal demands resilience, flexibility, and agility. Join us on McKinsey Talks Operations, where the world’s C-Suite leaders and McKinsey experts cut through the noise to uncover how to create a new operational reality. Each episode considers the challenges companies and economies are facing, and the opportunities leaders can seize for competitive advantage. We’ll look at how to connect b…Social links:
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A year in review from McKinsey Talks Operations: Beyond normal
At the end of 2023, the final podcast of McKinsey Talks Operations concluded that there was no normal for operations leaders. Looking back on the 12 months since then, it seems the sentiment holds true—both everything and nothing has changed. In this episode, hosts Christian Johnson and Daphne Luch…
28:38
Procurement’s sustainable (r)evolution
New opportunities are coming for organizations to use procurement for a competitive edge and a driver for sustainability impact through innovation and strategic partnerships. However, the complexities of global supply chains and rapidly changing market conditions can make it hard to capture the val…
25:34
In pursuit of productivity: How Minsur mined a rich seam of operational excellence
Organizations are striving to maintain operational excellence amidst rapid digital transformation, yet integrating advanced technologies while maintaining efficiency and employee engagement is a complex task. In this episode of McKinsey Talks Operations, Juan Luis Kruger, CEO of Minsur, and McKins…
26:21
The best jobs in the world: How the Global Lighthouse Network is shaping the future of production
Companies worldwide are eager to adopt Fourth Industrial Revolution (4IR) technologies to boost both productivity and sustainability. However, the path to achieving this is fraught with challenges, from outdated legacy systems to the critical need for workforce upskilling. And in some cases, needin…
35:57
Innovation hubs: How Global Capability Centers are shaping the future of business
Enterprises are looking to Global Capability Centers (GCCs) as critical innovation hubs to stay ahead in the competitive landscape, but the difficulty lies in aligning strategic priorities with the capabilities of GCCs to maximize their impact. In this episode of McKinsey Talks Operations, host Dap…
24:01
Future-proofing operations: How tech and talent go hand-in-hand
In this episode of McKinsey Talks Operations, host Daphne Luchtenberg talks with McKinsey’s Julian Salguero who shares insights on the importance of talent management, particularly in the face of labor market shortfalls and the evolving needs of different generations in today’s workforce. The episo…
25:42
The evolution of customer care: AI and the Gen Z effect
With the coming of age of Gen Z—both as customers and new entrants to the workforce—customer demands are changing. At the same time, the arrival of generative AI (gen AI) is changing the way contact centers can respond to those demands. In this episode of McKinsey Talks Operations, host Daphne Luch…
25:32
When failure is an option: How to foster innovation and learning across your organization
Achieving operational excellence takes practice. But in high stakes operations, practice could prove costly—or even dangerous—if things go wrong. In this episode of McKinsey Talks Operations, host Daphne Luchtenberg is joined by Amy Radermacher, Markus Hammer, and Professor Christian Ramsauer to ex…
20:33
There is no normal: An operations year in review
As 2023 draws to a close, it has become increasingly apparent that there is no ‘normal’ for Operations leaders. Join hosts Christian Johnson and Daphne Luchtenberg as they take a look back at the year gone by through the lens of McKinsey Talks Operations. In this episode they revisit some highlight…
29:16
Generative AI in Operations: Capturing the value
Generative AI is continuing to dominate C-suite conversations across sectors. Organizations are starting to understand its transformative potential across the operations value chain, but just what will it take to get started? McKinsey’s Nicolai Muller and Marie El Hoyek, a Cologne-based senior par…
21:44