When a team member makes a mistake, most chiropractors either take over, make it personal, or quietly lower the standard.

None of those protect your freedom.

In this episode, I introduce the Calm Escalation Framework — a simple, progressive leadership model that helps you correct issues without crushing confidence, eroding trust, or becoming the bottleneck again.

You’ll learn how to protect standards, strengthen ownership, and lead calmly when mistakes happen.

When a team member makes a mistake, most chiropractors either take over, make it personal, or quietly lower the standard.
None of those protect your freedom.
In this episode, I introduce the Calm Escalation Framework &mdash; a simple, progressive leadership model that helps you correct issues without crushing confidence, eroding trust, or becoming the bottleneck again.
You&rsquo;ll learn how to protect standards, strengthen ownership, and lead calmly when mistakes happen.

Hi I'm Angus and welcome to the Marketing Your Practice Podcast where I help natural health and wellness practitioners with their branding and marketing. Each week I share simple, effective, easily actionable and proven heart centred marketing strategies to help you build that predictable, profitable and enjoyable practice you've always dreamed of.

Marketing Your Practice

Ep452. What to Do When Your Team Makes Mistakes — The Calm Escalation Framework

After 465 episodes, I’m pressing pause on Marketing Your Practice. Not a full stop. Just a pause.

In this episode, I share the honest story behind that decision — the two years of debilitating anxiety, the stage four prostate cancer diagnosis, and the philosophy that has carried me through every step of it. This is not happening to me. It is happening for me.

It’s the last MYP episode for now, and part thank you, part honest update, part invitation to follow me into what comes next — a new show called The Reclaimed Man, for men who’ve built everything they were supposed to want and feel like something essential is missing inside.

Listen to The Reclaimed Man on Apple or Spotify .

After 465 episodes, I&rsquo;m pressing pause on Marketing Your Practice. Not a full stop. Just a pause.
In this episode, I share the honest story behind that decision &mdash; the two years of debilitating anxiety, the stage four prostate cancer diagnosis, and the philosophy that has carried me through every step of it. This is not happening to me. It is happening for me.
It&rsquo;s the last MYP episode for now, and part thank you, part honest update, part invitation to follow me into what comes next &mdash; a new show called The Reclaimed Man, for men who&rsquo;ve built everything they were supposed to want and feel like something essential is missing inside.
Listen to The Reclaimed Man on <a href="https://podcasts.apple.com/us/podcast/the-reclaimed-man/id1896928386">Apple</a> or <a href="https://open.spotify.com/show/033yLvV0bmQGJaTfs9zriG">Spotify </a>.

Ep465. The Last One (For Now)

Most chiropractors obsess over the new patient consult and the report of findings. But the moment that quietly decides whether a patient stays for life… is the one we treat as routine.

In this episode, I unpack the most underrated trust moment in your entire practice — the adjustment — and the five things that quietly break presence on the table. I share the story of a patient who taught me what it really means to be with someone, even in a busy open plan practice.

You’ll walk away with a simple framework — the Signature Adjustment Experience™ — and five practical shifts you can bring into your very next adjustment to deepen trust, retention and internal referrals.

Most chiropractors obsess over the new patient consult and the report of findings. But the moment that quietly decides whether a patient stays for life&hellip; is the one we treat as routine.
In this episode, I unpack the most underrated trust moment in your entire practice &mdash; the adjustment &mdash; and the five things that quietly break presence on the table. I share the story of a patient who taught me what it really means to be with someone, even in a busy open plan practice.
You&rsquo;ll walk away with a simple framework &mdash; the Signature Adjustment Experience&trade; &mdash; and five practical shifts you can bring into your very next adjustment to deepen trust, retention and internal referrals.

Ep464. The Most Underrated Trust Moment in Your Practice

You're not sitting on a marketing problem. You're sitting on a goldmine — and most chiropractors walk past it every single day.

In this episode, I share how one of my clients reactivated 27 patients in just ten days. No ads. No agency. No automation. Just a hand-picked list, a simple offer, and three emails sent by her front desk.

You'll learn the three elements of The Reactivation Blueprint™ — and how to use what's already inside your database to create the fastest practice growth you'll see this quarter.

You're not sitting on a marketing problem. You're sitting on a goldmine &mdash; and most chiropractors walk past it every single day.
In this episode, I share how one of my clients reactivated 27 patients in just ten days. No ads. No agency. No automation. Just a hand-picked list, a simple offer, and three emails sent by her front desk.
You'll learn the three elements of The Reactivation Blueprint&trade; &mdash; and how to use what's already inside your database to create the fastest practice growth you'll see this quarter.

Ep452. What to Do When Your Team Makes Mistakes — The Calm Escalation Framework

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