Google’s recent decision to remove some AI-generated health summaries from its search results has reignited an old but important conversation about how people seek and interpret medical information online. Following an international investigation, the technology giant confirmed it had withdrawn AI Overviews for certain health-related searches after inaccuracies were identified in its responses. At the heart of the issue is a fundamental limitation of artificial intelligence (AI) when applied to healthcare – something AI tools and providers themselves acknowledge. Dr Jess Morris, General Practitioner (GP) at Mediclinic Morningside, chats to Leigh-Anne Williams about how many people are increasingly turning to AI to help interpret symptoms or test results before consulting a doctor, which causes unnecessary stress, and can create false reassurance, delaying professional care when early intervention could make a critical difference.