In this episode of The Jane Anderson Show, I'm honored to interview one of the exceptional women I personally know, Monique Richardson. Monique Richardson is an expert and leading authority in Service Leadership and Customer Service and works with clients across the globe delivering high energy and engaging keynotes and training programs. Monique is a conference speaker and trainer who brings experience, passion, excitement and humour to the stage and to all training workshops. 

With over 22 years’ experience, Monique have had the great privilege of delivering presentations to over 50,000 people. Monique is the author of ‘They Serve Like We Lead’ and ‘Managing Difficult Customer Behaviour’ and her thoughts have been featured on Sky News, Sunrise, CEO World, and The CEO Institute. 

Monique’s ability to create deep connection and empathy with your audience stems from the extraordinary lengths she takes to understand your organisation and people and ensures she has walked in the shoes of your customer and team. All keynotes and programs are fully customised to your industry and business goals, so that it is relevant and impactful for your audience. 

Monique’s keynotes and programs are personalised, practical and powerful. Your audiences will come away with a deeper understanding of service excellence and demonstrate a commitment to serve their team, customer or colleague with a deeper level of empathy and care. 

Monique will create an experience to inspire and energise the crowd, ignite enthusiasm and motivate your leaders and teams to elevate the customer experience. The experience for your delegates continues with beyond the platform with practical take-aways and creative and innovate ways to embed learning and maintain momentum well beyond the event.