Sustainable operational excellence is built through clarity, consistency and patient investment in people. Tools matter, but results only stick when leaders communicate clearly, build capability and reinforce the right behaviours over time. 

Ishan speaks with Troy May, a senior manufacturing leader whose career spans Goodman Fielder, Arnott’s and now Lion. Drawing on three decades of frontline and leadership experience, Troy reflects on the lessons that shaped his approach to servant leadership, accountability and continuous improvement. He shares practical insights on leading change in complex manufacturing environments, engaging teams at every level, and balancing long term cultural change with the pressure to deliver results. It is a thoughtful conversation grounded in real operational experience. 

For a copy of Ishan’s book, Unlock, please visit: 
https://ishangalapathy.com/books/ 

More About Ishan Galapathy and to access his ‘Chaos to Excellence’ White Paper: 
https://ishangalapathy.com/