Ep28 Fixing what matters: four types of problems explained

Identifying and solving the right problems can unlock excellence in business. Using a quadrant matrix, Ishan Galapathy categorises problems based on when they occur (proactive vs. reactive) and who solves them (expert vs. team). Ishan illustrates the four types of problems: chaotic, sporadic, spec…

Ep27 A breakdown of Lean, Six Sigma, and TPM for operational excellence

Ishan Galapathy explores the three core methodologies of continuous improvement: Lean Manufacturing, Six Sigma, and Total Productive Maintenance (TPM). He delves into their origins, key principles, and practical applications, highlighting how each approach contributes to improving productivity and …

Ep26 Identify and fix the kinks in your business

If you’re looking to improve business performance, it’s important to identify and remove operational frustrations on the shop floor. Ishan Galapathy explains the importance of immersing oneself in operational roles to truly understand pain points. He highlights how addressing inefficiencies, like u…

Ep25 Show Me the Money: Unlocking Excellence Through Measurable Impact

Ishan Galapathy explores the importance of quantifying and sharing the financial impact of continuous improvement efforts to build a culture of excellence. Showcasing the team’s results often causes anxiety among senior leaders. Common fears include employees expecting monetary rewards, difficulty …

Ep24 Achieve rapid results without micromanaging

While technology can speed up processes, over-involvement by leaders often stifles team autonomy. That’s according to Ishan Galapathy, who says effective leaders assign initiatives to teams, providing guidance but avoiding direct control. Set meaningful, measurable KPIs that teams can easily track,…

Ep23 Build momentum through consistency

Ishan Galapathy dives into the core principles of continuous improvement as a path to unlocking excellence. Continuous improvement, he insists, is about consistent, small wins that accumulate over time, like building momentum on a metaphorical “flywheel”. Ishan outlines his model, comprising three …

Ep22 Empowering frontline leaders for operational excellence – Aaron Jolliffe

Aaron Jolliffe is a seasoned leader in operational excellence, known for his pragmatic approach to problem-solving and team engagement. Currently, Director of Warehouse Operations and Services at ALDI Stores Australia, Aaron advocates for the power of effective consultation and the importance of em…

Ep21 Operational success starts at the top – Dean Patton

Dean Patton is Regional Operations Leader at Goodman Fielder, an Australian manufacturer and distributor of consumer goods. Dean discusses with host Ishan Galapathy the key principles for driving operational excellence and continuous improvement in businesses. Success in continuous improvement, Dea…

Ep20 Unlocking Potential in Teams and Leaders

Ishan Galapathy wraps up his exploration on how to unlock potential in individuals, teams, and organisations through insights from his latest book, Unlock: Engage the Seemingly Disengaged. Ishan reflects on Stephen Covey’s insight: “You cannot talk yourself out of a problem you behaved yourself int…

Ep19 Empowering the Disengaged with Key Leadership Strategies — Alodia Bourke

Alodia Bourke is a seasoned continuous improvement expert with nearly 30 years of experience leading transformation and engagement initiatives across global companies. She discusses with host Ishan Galapathy the significance of building trust, transparency, and communication, especially when addres…