When organisations want to lift performance, they usually reach for new tools, new systems, new dashboards. But here’s the truth: tools don’t change culture — people do. Excellence has never been a technology problem. It’s always been a people game. 

Over the past couple of years of Excellence Unlocked, one theme has come through loud and clear: when people are involved early, listened to deeply, and trusted to lead change, performance follows. 

You’ll hear from three highly experienced supply chain leaders: Alodia Burke, a respected Australian executive now leading operations in New Zealand, who explains why involving people early creates true ownership of change; Kari Banick, COO of Blackwoods, who shares the power of “go and see” leadership and designing change with teams on the floor; and Dean Patton, a veteran of Pfizer, Baxter, and Goodman Fielder, who reinforces how listening to operators unlocks performance. 

For a copy of Ishan’s book, Unlock, please visit: 
https://ishangalapathy.com/books/ 

More About Ishan Galapathy and to access his ‘Chaos to Excellence’ White Paper: 
https://ishangalapathy.com/