A strange noise in a car that vanishes at the mechanic becomes the spark for a powerful business lesson: listening matters. Ishan explores what we can learn from mechanics who hear problems before they break, pilots who inspect aircraft for subtle warning signs, and leaders who tune into their organisations. 

There are three critical ways to listen to a business: to your assets, your people, and your operating rhythm. From daily equipment checks and frontline feedback to weekly, monthly, and quarterly reviews, listening creates early warnings instead of costly failures. 

Drawing on Oscar Trimboli’s work and the Chinese character Ting, we learn that listening is a full-spectrum skill – rooted in respect, presence, observation, focus, and empathy. Listen better, and performance follows. 

For a copy of Ishan’s book, Unlock, please visit: 
https://ishangalapathy.com/books/ 

More About Ishan Galapathy and to access his ‘Chaos to Excellence’ White Paper: 
https://ishangalapathy.com/