Ever found yourself in a café queue, watching the dance behind the counter — cups lining up, names being scribbled, steam hissing, and somehow, it all just flows? But not every café nails it. Some feel chaotic, some too slow, others oddly fast — like there’s no time to connect. But what if that balance between speed and stillness is intentional? What if it holds the secret to unlocking excellence, not just in coffee, but in business? 

Today, Ishan goes beyond the espresso machine to explore a deeper truth: every business has a bottleneck — the one step that sets the pace for everything else. Ignore it, and you’re just making noise. Master it, and you’re brewing brilliance. There’s a powerful lesson in how one local coffee shop quietly transformed its service into a finely tuned productivity engine. 

For a copy of Ishan’s book, Unlock, please visit: 
https://ishangalapathy.com/books/  

MORE ABOUT ISHAN GALAPATHY 
https://ishangalapathy.com/  

Ever found yourself in a caf&eacute; queue, watching the dance behind the counter &mdash; cups lining up, names being scribbled, steam hissing, and somehow, it all just flows? But not every caf&eacute; nails it. Some feel chaotic, some too slow, others oddly fast &mdash; like there&rsquo;s no time to connect. But what if that balance between speed and stillness is intentional? What if it holds the secret to unlocking excellence, not just in coffee, but in business?&nbsp;
Today, Ishan goes beyond the espresso machine to explore a deeper truth: every business has a bottleneck &mdash; the one step that sets the pace for everything else. Ignore it, and you&rsquo;re just making noise. Master it, and you&rsquo;re brewing brilliance. There&rsquo;s a powerful lesson in how one local coffee shop quietly transformed its service into a finely tuned productivity engine.&nbsp;
For a copy of Ishan&rsquo;s book, Unlock, please visit:&nbsp; <a href="https://ishangalapathy.com/books/">https://ishangalapathy.com/books/</a> &nbsp;
MORE ABOUT ISHAN GALAPATHY&nbsp; <a href="https://ishangalapathy.com/">https://ishangalapathy.com/</a> &nbsp;

If you're immersed in the world of manufacturing or supply chain management, you've likely encountered the elusive concept of excellence. But what does it truly mean? Is it a destination or a journey? And how do we navigate the path to unlock excellence within ourselves and our organisations?

With more than 25 years’ experience in manufacturing across the Asia Pacific region, Ishan Galapathy delves into the heart of excellence, shifting the focus from tools and technology to the true drivers of success: our people.

Ishan shares insights and techniques honed from years of working with teams and leaders, helping them unleash their hidden potential and achieve remarkable results. Whether it's uncovering hidden capacity or fostering a culture of continuous improvement, he explores practical strategies for unlocking excellence in your workplace.

https://ishangalapathy.com/

If you're immersed in the world of manufacturing or supply chain management, you've likely encountered the elusive concept of excellence. But what does it truly mean? Is it a destination or a journey? And how do we navigate the path to unlock excellence within ourselves and our organisations?
With more than 25 years’ experience in manufacturing across the Asia Pacific region, Ishan Galapathy delves into the heart of excellence, shifting the focus from tools and technology to the true drivers of success: our people.
Ishan shares insights and techniques honed from years of working with teams and leaders, helping them unleash their hidden potential and achieve remarkable results. Whether it's uncovering hidden capacity or fostering a culture of continuous improvement, he explores practical strategies for unlocking excellence in your workplace.
<a href="https://ishangalapathy.com/">https://ishangalapathy.com/</a>

Excellence Unlocked delves into the heart of excellence, shifting the focus from tools and technology to the true drivers of success: our people

Excellence Unlocked

Ep53 How a coffee queue became a masterclass in flow

In this special summer edition of Excellence Unlocked, Ishan brings some of the best insights from past guests – starting with a critical lesson for manufacturers, warehouses, and supply chain leaders everywhere. Yes, automation can reduce labour costs. Yes, it can drive efficiency. But done badly? It can make performance worse, faster. 

You’ll hear from three highly experienced supply chain leaders: Peter Campbell, a former EY consultant and PhD-qualified practitioner who shares hard-won lessons from automating at Bosch; Kari Banick, COO of Blackwoods, who explains why disciplined design and “going slow to go fast” are critical to automation success; and Dean Patton, a senior leader from Baxter, Pfizer, and Goodman Fielder, who reinforces the principle of discipline before digital. 

For a copy of Ishan’s book, Unlock, please visit: 
https://ishangalapathy.com/books/ 

More About Ishan Galapathy and to access his ‘Chaos to Excellence’ White Paper: 
https://ishangalapathy.com/ 

In this special summer edition of Excellence Unlocked, Ishan brings some of the best insights from past guests &ndash; starting with a critical lesson for manufacturers, warehouses, and supply chain leaders everywhere. Yes, automation can reduce labour costs. Yes, it can drive efficiency. But done badly? It can make performance worse, faster.&nbsp;
You&rsquo;ll hear from three highly experienced supply chain leaders: Peter Campbell, a former EY consultant and PhD-qualified practitioner who shares hard-won lessons from automating at Bosch; Kari Banick, COO of Blackwoods, who explains why disciplined design and &ldquo;going slow to go fast&rdquo; are critical to automation success; and Dean Patton, a senior leader from Baxter, Pfizer, and Goodman Fielder, who reinforces the principle of discipline before digital.&nbsp;
For a copy of Ishan&rsquo;s book, Unlock, please visit:&nbsp; <a href="https://ishangalapathy.com/books/">https://ishangalapathy.com/books/</a>&nbsp;
More About Ishan Galapathy and to access his &lsquo;Chaos to Excellence&rsquo; White Paper:&nbsp; <a href="https://ishangalapathy.com/">https://ishangalapathy.com/</a>&nbsp;

Ep83 Summer Series: Automation without discipline Is expensive chaos

As the clock ticks down to midnight, Ishan looks ahead to the fresh start that 1 January brings and the goals we so often set with the best intentions Lasting progress comes not from ambition alone, but from the systems, habits, and processes built into everyday life and work. Whether the goal is improved health, stronger finances, or better business performance, success follows the structure that supports it.

As we welcome a new year, the invitation is to design systems that make progress inevitable, and we hope 2026 is a great year for you!

For a copy of Ishan’s book, Unlock, please visit: 
https://ishangalapathy.com/books/

More About Ishan Galapathy and to access his ‘Chaos to Excellence’ White Paper: 
https://ishangalapathy.com/

As the clock ticks down to midnight, Ishan looks ahead to the fresh start that 1 January brings and the goals we so often set with the best intentions Lasting progress comes not from ambition alone, but from the systems, habits, and processes built into everyday life and work. Whether the goal is improved health, stronger finances, or better business performance, success follows the structure that supports it.
As we welcome a new year, the invitation is to design systems that make progress inevitable, and we hope 2026 is a great year for you!
For a copy of Ishan&rsquo;s book, Unlock, please visit: <a href="https://ishangalapathy.com/books/">https://ishangalapathy.com/books/</a>
More About Ishan Galapathy and to access his &lsquo;Chaos to Excellence&rsquo; White Paper: <a href="https://ishangalapathy.com/">https://ishangalapathy.com/</a>

Ep82 New Year, Better Systems

When is there a better time than on Christmas Eve to reflect on the power of celebration? In the rush to deliver projects, transformations, and results, it’s easy to move straight on to the next challenge without pausing to reflect. Ishan explores why stopping to recognise progress, acknowledge achievements, and celebrate with your teams is essential to unlocking sustained excellence. From daily recognition to milestone celebrations, positivity and progress are contagious. As we reflect on the year that was, we wish you and your teams a joyous festive season and a well-earned moment to celebrate.

For a copy of Ishan’s book, Unlock, please visit: 
https://ishangalapathy.com/books/

More About Ishan Galapathy and to access his ‘Chaos to Excellence’ White Paper: 
https://ishangalapathy.com/

When is there a better time than on Christmas Eve to reflect on the power of celebration? In the rush to deliver projects, transformations, and results, it&rsquo;s easy to move straight on to the next challenge without pausing to reflect. Ishan explores why stopping to recognise progress, acknowledge achievements, and celebrate with your teams is essential to unlocking sustained excellence. From daily recognition to milestone celebrations, positivity and progress are contagious. As we reflect on the year that was, we wish you and your teams a joyous festive season and a well-earned moment to celebrate.
For a copy of Ishan&rsquo;s book, Unlock, please visit: <a href="https://ishangalapathy.com/books/">https://ishangalapathy.com/books/</a>
More About Ishan Galapathy and to access his &lsquo;Chaos to Excellence&rsquo; White Paper: <a href="https://ishangalapathy.com/">https://ishangalapathy.com/</a>

Ep53 How a coffee queue became a masterclass in flow

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