When plans go awry — and they often do! — you have to learn to roll with the punches. Drawing parallels with the success of companies like Netflix and the ingenuity displayed in critical situations like the Apollo 13 mission, Ishan Galapathy underscores the necessity of continuous adaptation for overcoming unforeseen challenges and unlocking excellence.

Ishan shares a personal story about helping a team build a new factory in the middle of nowhere India, with delays in construction, and a bunch of eager high school grads ready to work but with no work to do. The solution lies with a team member, who turns broken-down bicycles into a hands-on training camp. Who knew dismantling bikes could be the secret sauce to building top-notch operators?

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