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What to do if your insurance claim is denied in New York

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The killing of UnitedHealthcare CEO Brian Thompson has created a conversation about the health insurance industry. One consistent problem we’ve been hearing from community members is how often their claims or pre-authorizations are denied, even when their doctors say the procedures are necessary. 

We spoke with Diane K. Spicer, supervising attorney at the nonprofit Community Health Advocates, on what to do if you receive an insurance claim or pre-authorization denial.

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