Disruption / InterruptionDisruption / Interruption

Disrupting the $100B+ US Customer Service Industry using AI, with Siddhartha Sharad

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Siddhartha Sharad is a Customer Experience Expert who helps enterprises realize business value through technology automation and artificial intelligence. In this episode, KJ and Siddhartha discuss the current challenges in customer service, including labor shortages and the necessity of AI implementation. The conversation highlights the importance of a clear strategy, high-quality data, and the collaboration between AI tools and human employees.

 

Key Takeaways:

02:30 The Impact of AI on Customer Service

05:17 Challenges in Implementing AI in Customer Service

12:03 The Future of AI in Customer Service

 

Quote of the Show (27:00):

"AI is just a tool, but data is the natural resource that powers it." - Siddhartha Sharad

 

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Ways to connect with Siddhartha Sharad

LinkedIn: https://www.linkedin.com/in/sidsharad/

 

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Apple Podcast - https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755

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