Mary Poppen is the President and Managing Partner of the Employee Experience Division at HRIZONS, an HR Cloud Technology Company that helps HR professionals become more agile and effective leveraging HR cloud technology to meet the needs of their evolving workforce. In this episode Mary and KJ discuss the challenges of cross-functional alignment, the impact of poor customer experience, and the role of AI in personalizing customer experiences.
Quote of the Show (31:00):
“There is always something that you can be doing to improve the customer experience. Any little action to big action makes a difference.” – Mary Poppen
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Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cub21ueWNvbnRlbnQuY29tL2QvcGxheWxpc3QvODE5NjRmY2EtYTQ5OC00NTAyLThjZjktYWI3YzAwMmRiZTM2LzNiZTZiNzJhLWEzODItNDhhNS04MDc5LWFmYTAwMTI2M2FiNi9kZDYzMGE4Mi04ZGI4LTQyMGUtOGNmYi1hZmEwMDEyNjNhZDkvcG9kY2FzdC5yc3M=