Mary Poppen is the President and Managing Partner of the Employee Experience Division at HRIZONS, an HR Cloud Technology Company that helps HR professionals become more agile and effective leveraging HR cloud technology to meet the needs of their evolving workforce. In this episode Mary and KJ discuss the challenges of cross-functional alignment, the impact of poor customer experience, and the role of AI in personalizing customer experiences. 

 Key Takeaways:

• How AI helps to deliver a seamless customer journey
• Common mistakes in the handoff process between sales and delivery teams
• How to foster collaboration between sales, delivery, and engineering teams
• The importance of human oversight in training and validating AI systems
• Why personalized playbooks deliver value-added experiences

Quote of the Show (31:00):

“There is always something that you can be doing to improve the customer experience. Any little action to big action makes a difference.” – Mary Poppen

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Ways to connect with Mary Poppen:

LinkedIn: https://www.linkedin.com/in/marypoppen/

Twitter: Mary__Poppen

Company Website: https://hrizons.com/
Company LinkedIn: https://www.linkedin.com/company/hrizons/

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