Mary Poppen is the President and Managing Partner of the Employee Experience Division at HRIZONS, an HR Cloud Technology Company that helps HR professionals become more agile and effective leveraging HR cloud technology to meet the needs of their evolving workforce. In this episode Mary and KJ discuss the challenges of cross-functional alignment, the impact of poor customer experience, and the role of AI in personalizing customer experiences. 

Key Takeaways:
How AI helps to deliver a seamless customer journey
Common mistakes in the handoff process between sales and delivery teams
How to foster collaboration between sales, delivery, and engineering teams
The importance of human oversight in training and validating AI systems
Why personalized playbooks deliver value-added experiences

Quote of the Show (31:00):

“There is always something that you can be doing to improve the customer experience. Any little action to big action makes a difference.” – Mary Poppen



Join our Anti-PR newsletter where we’re keeping a watchful and clever eye on PR trends, PR fails, and interesting news in tech so you don't have to. You're welcome.



Want PR that actually matters? Get 30 minutes of expert advice in a fast-paced, zero-nonsense session from Karla Jo Helms, a veteran Crisis PR and Anti-PR Strategist who knows how to tell your story in the best possible light and get the exposure you need to disrupt your industry. Click here to book your call: https://info.jotopr.com/free-anti-pr-eval



Ways to connect with Mary Poppen:

LinkedIn: https://www.linkedin.com/in/marypoppen/

Twitter: Mary__Poppen

Company Website: https://hrizons.com/
Company LinkedIn: https://www.linkedin.com/company/hrizons/



How to get more Disruption/Interruption: 

Amazon Music - https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption

Apple Podcast - https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755

Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cub21ueWNvbnRlbnQuY29tL2QvcGxheWxpc3QvODE5NjRmY2EtYTQ5OC00NTAyLThjZjktYWI3YzAwMmRiZTM2LzNiZTZiNzJhLWEzODItNDhhNS04MDc5LWFmYTAwMTI2M2FiNi9kZDYzMGE4Mi04ZGI4LTQyMGUtOGNmYi1hZmEwMDEyNjNhZDkvcG9kY2FzdC5yc3M=

Spotify - https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlD

Stitcher - https://www.stitcher.com/show/disruption-interruption

Mary Poppen is the President and Managing Partner of the Employee Experience Division at HRIZONS, an HR Cloud Technology Company that helps HR professionals become more agile and effective leveraging HR cloud technology to meet the needs of their evolving workforce. In this episode Mary and KJ discuss the challenges of cross-functional alignment, the impact of poor customer experience, and the role of AI in personalizing customer experiences. 
 Key Takeaways:
<ul>
<li>How AI helps to deliver a seamless customer journey</li>
<li>Common mistakes in the handoff process between sales and delivery teams</li>
<li>How to foster collaboration between sales, delivery, and engineering teams</li>
<li>The importance of human oversight in training and validating AI systems</li>
<li>Why personalized playbooks deliver value-added experiences</li>
</ul>
Quote of the Show (31:00):
“There is always something that you can be doing to improve the customer experience. Any little action to big action makes a difference.” – Mary Poppen
 
Join our Anti-PR newsletter where we’re keeping a watchful and clever eye on PR trends, PR fails, and interesting news in tech so you don't have to. You're welcome.
 
Want PR that actually matters? Get 30 minutes of expert advice in a fast-paced, zero-nonsense session from Karla Jo Helms, a veteran Crisis PR and Anti-PR Strategist who knows how to tell your story in the best possible light and get the exposure you need to disrupt your industry. Click here to book your call: <a href="https://info.jotopr.com/free-anti-pr-eval">https://info.jotopr.com/free-anti-pr-eval</a>
 
Ways to connect with Mary Poppen:
LinkedIn: <a href="https://www.linkedin.com/in/marypoppen/">https://www.linkedin.com/in/marypoppen/</a> 
Twitter: <a href="https://twitter.com/Mary__Poppen">Mary__Poppen</a>
Company Website: <a href="https://hrizons.com/">https://hrizons.com/ </a>Company LinkedIn: <a href="https://www.linkedin.com/company/hrizons/">https://www.linkedin.com/company/hrizons/</a> 
 
How to get more Disruption/Interruption: 
Amazon Music - <a href="https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption">https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption</a>
Apple Podcast - <a href="https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755">https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755</a>
Google Play - <a href="https://podcasts.google.com/feed/aHR0cHM6Ly93d3cub21ueWNvbnRlbnQuY29tL2QvcGxheWxpc3QvODE5NjRmY2EtYTQ5OC00NTAyLThjZjktYWI3YzAwMmRiZTM2LzNiZTZiNzJhLWEzODItNDhhNS04MDc5LWFmYTAwMTI2M2FiNi9kZDYzMGE4Mi04ZGI4LTQyMGUtOGNmYi1hZmEwMDEyNjNhZDkvcG9kY2FzdC5yc3M=">https://podcasts.google.com/feed/aHR0cHM6Ly93d3cub21ueWNvbnRlbnQuY29tL2QvcGxheWxpc3QvODE5NjRmY2EtYTQ5OC00NTAyLThjZjktYWI3YzAwMmRiZTM2LzNiZTZiNzJhLWEzODItNDhhNS04MDc5LWFmYTAwMTI2M2FiNi9kZDYzMGE4Mi04ZGI4LTQyMGUtOGNmYi1hZmEwMDEyNjNhZDkvcG9kY2FzdC5yc3M=</a>
Spotify - <a href="https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlD">https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlD</a>
Stitcher - <a href="https://www.stitcher.com/show/disruption-interruption">https://www.stitcher.com/show/disruption-interruption</a>

When did you say ”THAT’S IT! I’VE HAD IT!”? Time to Disrupt and Interrupt with host Karla Jo. Every week KJ interviews professionals who are disrupting their industries and altering economic networks that have been antiquated with bull-headed predecessors holding up the progress.

KJ delves into uncovering more from industry rebels and innovators that you didn’t know you needed in your life.

Advertisement