Lee delves into the art of coaching, specifically focusing on the role of an improvement coach. Host Lee Horton emphasises the importance of having a clear intent, using conversation starters, and defining expected outcomes before engaging in coaching sessions. He introduces the ICE model (Intent, Conversation Starter, Expected Outcome) as a mental framework for effective coaching. Lee shares personal experiences of learning from mistakes, highlighting the significance of actively listening to the coachee and adapting questions based on their responses.

KEY TAKEAWAYS


Clarity of Intent: Before coaching conversations, it is essential to have a clear intent in mind to guide the direction of the discussion.


Conversation Starters: Using a few well-thought-out questions as conversation starters can help initiate meaningful dialogue and exploration.


Expected Outcome: Reflecting on the expected outcome after the conversation can provide insights into the effectiveness of the questions asked and the overall intent.


Coaching Continuum: Understanding the coaching continuum, from pure thought to imposing ideas, can help in adapting the coaching style based on the desired outcome.


Creating Ownership: Encouraging the coachee to navigate towards their chosen destination through their own thoughts and actions fosters real ownership and action.

BEST MOMENTS

"We manage things, we lead people and we coach the gaps." 

"The reason why we are asking questions is for either for deep thought and exploration in the other person." 

"Pure coaching is about letting the coachee navigate to the destination that they want to get to through their own pure thoughts." 

"Pure coaching is not about you. Pure coaching is for the benefit of the other person." 

"Remember what questions, how questions really open the mind." 

HOST BIO

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee delves into the art of coaching, specifically focusing on the role of an improvement coach. Host Lee Horton emphasises the importance of having a clear intent, using conversation starters, and defining expected outcomes before engaging in coaching sessions. He introduces the ICE model (Intent, Conversation Starter, Expected Outcome) as a mental framework for effective coaching. Lee shares personal experiences of learning from mistakes, highlighting the significance of actively listening to the coachee and adapting questions based on their responses.
KEY TAKEAWAYS
<ul>
<li>
Clarity of Intent: Before coaching conversations, it is essential to have a clear intent in mind to guide the direction of the discussion.
</li>
<li>
Conversation Starters: Using a few well-thought-out questions as conversation starters can help initiate meaningful dialogue and exploration.
</li>
<li>
Expected Outcome: Reflecting on the expected outcome after the conversation can provide insights into the effectiveness of the questions asked and the overall intent.
</li>
<li>
Coaching Continuum: Understanding the coaching continuum, from pure thought to imposing ideas, can help in adapting the coaching style based on the desired outcome.
</li>
<li>
Creating Ownership: Encouraging the coachee to navigate towards their chosen destination through their own thoughts and actions fosters real ownership and action.
</li>
</ul>
BEST MOMENTS
"We manage things, we lead people and we coach the gaps." 
"The reason why we are asking questions is for either for deep thought and exploration in the other person." 
"Pure coaching is about letting the coachee navigate to the destination that they want to get to through their own pure thoughts." 
"Pure coaching is not about you. Pure coaching is for the benefit of the other person." 
"Remember what questions, how questions really open the mind." 
HOST BIO
You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

WARNING - This podcast WILL challenge your thinking.

Welcome to Business Problems Solved!

In this podcast we help you solve your business problems by providing real examples and practical approaches to make today better than yesterday. 

Introducing your host, the multi-sector, self-professed ‘most improved improvement person’ and qualified Business Problem Solver

Lee Houghton (pronounced Hawton)

You can contact Lee on LinkedIn, Facebook, Instagram or Twitter by searching for Lee Houghton THE Business Problem Solver or via visiting www.leehoughton.com for more content and to solve your business problems.

And remember – saying you know how to do it, is not doing it …

Business Problems Solved Podcast

Business Problems Solved

Using ICE as an Improvement coach

In this episode of Business Problems Solved, Lee reflects on his recent completion of the London Marathon and shares five key takeaways that helped him achieve this milestone. Lee draws parallels between lessons from his marathon experience and their applicability in business settings, emphasising the significance of proper fueling, being in the moment, perseverance, support, and training to achieve success. 

KEY TAKEAWAYS


Fuel Brain and Body Properly: Focus on providing the right fuel through food, thoughts, and sleep to ensure optimal performance.


Be Present in the Moment: Embrace each moment fully to enhance the experience and make better decisions.


Keep Moving Forward: Continuously take steps forward, overcoming obstacles and challenges along the way.


Support and Encouragement: Provide the right level of support and encouragement to foster accountability and motivation.


Train Properly: Ensure proper training and development to equip individuals with the skills and capabilities needed for success.

BEST MOMENTS

"I had a dream the night before the marathon, in the dream, I didn't complete the marathon. I just couldn't get to that distance. I couldn't do it." 

"I really did enjoy running 26 miles in front of all those people. It was just an enjoyable experience because I was in the moment." 

"Nobody comes to work to do a bad job, but are we helping them do the best job they can? And to do that, they need to fuel their brain and their body properly." 

"What can we do to keep moving forward? Sometimes moving forward, I mean, suggests that if something's not working, we need to keep doing it." 

"What can you do to ensure and encourage everybody that you're working with is fully trained and is able to do the job that they need to do every single day." 

HOST BIO

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

In this episode of Business Problems Solved, Lee reflects on his recent completion of the London Marathon and shares five key takeaways that helped him achieve this milestone. Lee draws parallels between lessons from his marathon experience and their applicability in business settings, emphasising the significance of proper fueling, being in the moment, perseverance, support, and training to achieve success. 
KEY TAKEAWAYS
<ul>
<li>
Fuel Brain and Body Properly: Focus on providing the right fuel through food, thoughts, and sleep to ensure optimal performance.
</li>
<li>
Be Present in the Moment: Embrace each moment fully to enhance the experience and make better decisions.
</li>
<li>
Keep Moving Forward: Continuously take steps forward, overcoming obstacles and challenges along the way.
</li>
<li>
Support and Encouragement: Provide the right level of support and encouragement to foster accountability and motivation.
</li>
<li>
Train Properly: Ensure proper training and development to equip individuals with the skills and capabilities needed for success.
</li>
</ul>
BEST MOMENTS
"I had a dream the night before the marathon, in the dream, I didn't complete the marathon. I just couldn't get to that distance. I couldn't do it." 
"I really did enjoy running 26 miles in front of all those people. It was just an enjoyable experience because I was in the moment." 
"Nobody comes to work to do a bad job, but are we helping them do the best job they can? And to do that, they need to fuel their brain and their body properly." 
"What can we do to keep moving forward? Sometimes moving forward, I mean, suggests that if something's not working, we need to keep doing it." 
"What can you do to ensure and encourage everybody that you're working with is fully trained and is able to do the job that they need to do every single day." 
HOST BIO
You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Are you protecting your team even in a safe environment

Lee reflects on his recent completion of the London Marathon and shares five key things that helped him achieve this milestone. Lee draws parallels between these lessons from his marathon experience and their applicability in business settings, emphasising the significance of proper fuelling, being in the moment, perseverance, support, and training to achieve success. 

KEY TAKEAWAYS


Fuel Brain and Body Properly: Focus on providing the right fuel through food, thoughts, and sleep to ensure optimal performance.


Be Present in the Moment: Embrace each moment fully to enhance the experience and make better decisions.


Keep Moving Forward: Continuously take steps forward, overcoming obstacles and challenges along the way.


Support and Encouragement: Provide the right level of support and encouragement to foster accountability and motivation.


Train Properly: Ensure proper training and development to equip individuals with the skills and capabilities needed for success.

BEST MOMENTS

"I had a dream the night before the marathon, in the dream, I didn't complete the marathon. I just couldn't get to that distance. I couldn't do it." 

"I really did enjoy running 26 miles in front of all those people. It was just an enjoyable experience because I was in the moment." 

"Nobody comes to work to do a bad job, but are we helping them do the best job they can? And to do that, they need to fuel their brain and their body properly." 

"What can we do to keep moving forward? Sometimes moving forward, I mean, suggests that if something's not working, we need to keep doing it." 

"What can you do to ensure and encourage everybody that you're working with is fully trained and is able to do the job that they need to do every single day." 

HOST BIO

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee reflects on his recent completion of the London Marathon and shares five key things that helped him achieve this milestone. Lee draws parallels between these lessons from his marathon experience and their applicability in business settings, emphasising the significance of proper fuelling, being in the moment, perseverance, support, and training to achieve success. 
KEY TAKEAWAYS
<ul>
<li>
Fuel Brain and Body Properly: Focus on providing the right fuel through food, thoughts, and sleep to ensure optimal performance.
</li>
<li>
Be Present in the Moment: Embrace each moment fully to enhance the experience and make better decisions.
</li>
<li>
Keep Moving Forward: Continuously take steps forward, overcoming obstacles and challenges along the way.
</li>
<li>
Support and Encouragement: Provide the right level of support and encouragement to foster accountability and motivation.
</li>
<li>
Train Properly: Ensure proper training and development to equip individuals with the skills and capabilities needed for success.
</li>
</ul>
BEST MOMENTS
"I had a dream the night before the marathon, in the dream, I didn't complete the marathon. I just couldn't get to that distance. I couldn't do it." 
"I really did enjoy running 26 miles in front of all those people. It was just an enjoyable experience because I was in the moment." 
"Nobody comes to work to do a bad job, but are we helping them do the best job they can? And to do that, they need to fuel their brain and their body properly." 
"What can we do to keep moving forward? Sometimes moving forward, I mean, suggests that if something's not working, we need to keep doing it." 
"What can you do to ensure and encourage everybody that you're working with is fully trained and is able to do the job that they need to do every single day." 
HOST BIO
You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

The 5 Things That Helped Me Run My FIRST Marathon

This episode explores the importance of understanding and meeting the needs of others in conversations. Lee discusses the concept of the three H's - being heard, helped, or hugged - and how individuals typically seek one of these in interactions.

Drawing inspiration from Charles Dewick's book, "Super Communicators," Lee emphasises the significance of recognising what the speaker wants from a conversation to enhance connection. The episode concludes with a reminder to prioritise connection over mere technicalities in conversations.

KEY TAKEAWAYS


Three H's: The concept of "heard, helped, and hugged" can help tailor interactions to build more connection with others.


Understanding Identities: Showing different aspects of one's identity can influence the outcome of conversations and help in connecting with others.


Connection is Key: The most important aspect of conversations is how well one can connect with the other person, understanding their needs, and turning up in a way to provide that.


Vulnerability: Being more vulnerable and sharing more of oneself can lead to better connections and understanding in conversations.


Continuous Learning: Taking time to get to know people and understand their identities can enhance communication and connection in interactions.

BEST MOMENTS

"People, when they are in an interaction or a conversation with somebody, they typically want one of three things. They want to be heard, they want to be helped, or they want to be hooked." 

"So if you as a speaker, if the person that's speaking wants to be heard, then you need the listener to actively listen and not interject." 

"But dependent upon the conversation that I'm in, I show different parts of my identity." 

"So how can you really connect with somebody if you only see one identity? But more importantly, how can you connect with people if you only share one identity?" 

"The most important thing in your conversations is how well you can connect to the other person." 

HOST BIO

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

This episode explores the importance of understanding and meeting the needs of others in conversations. Lee discusses the concept of the three H's - being heard, helped, or hugged - and how individuals typically seek one of these in interactions.
Drawing inspiration from Charles Dewick's book, "Super Communicators," Lee emphasises the significance of recognising what the speaker wants from a conversation to enhance connection. The episode concludes with a reminder to prioritise connection over mere technicalities in conversations.
KEY TAKEAWAYS
<ul>
<li>
Three H's: The concept of "heard, helped, and hugged" can help tailor interactions to build more connection with others.
</li>
<li>
Understanding Identities: Showing different aspects of one's identity can influence the outcome of conversations and help in connecting with others.
</li>
<li>
Connection is Key: The most important aspect of conversations is how well one can connect with the other person, understanding their needs, and turning up in a way to provide that.
</li>
<li>
Vulnerability: Being more vulnerable and sharing more of oneself can lead to better connections and understanding in conversations.
</li>
<li>
Continuous Learning: Taking time to get to know people and understand their identities can enhance communication and connection in interactions.
</li>
</ul>
BEST MOMENTS
"People, when they are in an interaction or a conversation with somebody, they typically want one of three things. They want to be heard, they want to be helped, or they want to be hooked." 
"So if you as a speaker, if the person that's speaking wants to be heard, then you need the listener to actively listen and not interject." 
"But dependent upon the conversation that I'm in, I show different parts of my identity." 
"So how can you really connect with somebody if you only see one identity? But more importantly, how can you connect with people if you only share one identity?" 
"The most important thing in your conversations is how well you can connect to the other person." 
HOST BIO
You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Using ICE as an Improvement coach

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