Lee explores the critical relationship between tools and the mindset of individuals in the realm of continuous improvement. Building on a previous discussion, Lee emphasizes that while various improvement methodologies, such as Lean and 5S, provide valuable frameworks, the true essence of successful change lies in fostering a culture of critical thinking and respect for people. He explores popular tools like value stream mapping and Kanban, highlighting the importance of asking the right questions to instil a mindset focused on problem identification, customer centricity, and proactive improvement. Ultimately, Lee argues that creating a thinking culture is paramount for achieving different results and driving meaningful change within organisations.

KEY TAKEAWAYS

1. Focus on Thinking, Not Just Tools: The essence of improvement lies in developing people's thinking rather than merely deploying tools. Continuous improvement and respect for people are fundamental principles that should guide all change initiatives.

2. Value Stream Mapping: This tool is not just about mapping processes but about fostering a mindset that encourages holistic thinking, customer-centricity, and problem identification. The goal is to help individuals think differently to achieve better results.

3. 5S and Workplace Organization: Implementing 5S goes beyond maintaining cleanliness and order. It aims to instil discipline, ownership, and a continuous improvement mindset among employees, encouraging them to recognize and address inefficiencies.

4. Encouraging Continuous Improvement: Regularly asking questions about small improvements, frustrations, and outdated processes helps cultivate an improvement mindset. This approach fosters collaboration, proactivity, and a belief that there is always room for enhancement.

5. Critical Thinking in Problem Solving: Tools like root cause analysis and the "5 Whys" are designed to promote critical thinking and accountability. The focus should be on creating a culture where individuals are empowered to identify problems and seek solutions, reinforcing the importance of thinking in driving effective change.

BEST MOMENTS

"It's about continuous improvement and respect for people. Those two things are not in isolation."

"If we can help people think better, then we're creating more ideas and thoughts in those people to make the world a better place."

"We want to try to create thinking. We want people to be able to spot the opportunities for improvement."

"It's not just so we can have a Kanban. It's not so we can just deploy a tool. It's because we're trying to create thinking in people."

"We need to create thinking in people first."

HOST BIO

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.