Lee talks about the complexities of leading change within organisations, focusing on maintaining momentum and limiting loneliness in the process. He emphasises the importance of understanding where individuals are on their change journey, addressing resistance, and building belief, trust, and confidence in the solution, approach, and organisation. This episode serves as part one of a two-part series, offering practical approaches to make positive strides in the ever-evolving landscape of change management.

KEY TAKEAWAYS


Change can be both the best and worst job, with feelings of loneliness and loss of momentum being common challenges.


Understanding where individuals are on their change journey and addressing their beliefs, confidence, and trust are crucial for successful change implementation.


Change and improvement should be viewed as everyone's job, but not everyone sees it that way, leading to challenges in driving change.


It is important to view situations through the eyes of others, considering their perspectives on consistency, connection, and credibility in relation to the proposed solutions and organisation.


By recognising and addressing resistance, maintaining momentum, and limiting loneliness, change practitioners can deliver successful change initiatives in a people-focused business environment.

BEST MOMENTS


"Change for me has been and is the best and worst job that I have ever had." 


"Everybody is on a journey. So if they're on a journey, we're on a journey, and people are saying these things." 


"All change starts with belief. So like Santa, we believe in Santa, don't we?" 


"I shared those four quads because those four quads are what I've heard a lot and I asked a group which one of these four quotes have they heard the most." "And that's where his lack of belief, confidence or trust came from." 

HOST BIO

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee talks about the complexities of leading change within organisations, focusing on maintaining momentum and limiting loneliness in the process. He emphasises the importance of understanding where individuals are on their change journey, addressing resistance, and building belief, trust, and confidence in the solution, approach, and organisation. This episode serves as part one of a two-part series, offering practical approaches to make positive strides in the ever-evolving landscape of change management.
KEY TAKEAWAYS
<ul>
<li>
Change can be both the best and worst job, with feelings of loneliness and loss of momentum being common challenges.
</li>
<li>
Understanding where individuals are on their change journey and addressing their beliefs, confidence, and trust are crucial for successful change implementation.
</li>
<li>
Change and improvement should be viewed as everyone's job, but not everyone sees it that way, leading to challenges in driving change.
</li>
<li>
It is important to view situations through the eyes of others, considering their perspectives on consistency, connection, and credibility in relation to the proposed solutions and organisation.
</li>
<li>
By recognising and addressing resistance, maintaining momentum, and limiting loneliness, change practitioners can deliver successful change initiatives in a people-focused business environment.
</li>
</ul>
BEST MOMENTS
<ul>
<li>
"Change for me has been and is the best and worst job that I have ever had." 
</li>
<li>
"Everybody is on a journey. So if they're on a journey, we're on a journey, and people are saying these things." 
</li>
<li>
"All change starts with belief. So like Santa, we believe in Santa, don't we?" 
</li>
<li>
"I shared those four quads because those four quads are what I've heard a lot and I asked a group which one of these four quotes have they heard the most." "And that's where his lack of belief, confidence or trust came from." 
</li>
</ul>
HOST BIO
You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

WARNING - This podcast WILL challenge your thinking.

Welcome to Business Problems Solved!

In this podcast we help you solve your business problems by providing real examples and practical approaches to make today better than yesterday. 

Introducing your host, the multi-sector, self-professed ‘most improved improvement person’ and qualified Business Problem Solver

Lee Houghton (pronounced Hawton)

You can contact Lee on LinkedIn, Facebook, Instagram or Twitter by searching for Lee Houghton THE Business Problem Solver or via visiting www.leehoughton.com for more content and to solve your business problems.

And remember – saying you know how to do it, is not doing it …

Business Problems Solved Podcast

Business Problems Solved

Maintaining Change Momentum And Limiting Loneliness - Part 1

Lee explores the critical concept of empowering the right person to do the right thing at the right time, every single time. He emphasises the importance of clarity in roles and responsibilities within an organisation, highlighting that not everyone is the right person for every task. Lee discusses how leaders can create an enabling environment through clear expectations, open communication, and trust, allowing individuals to act confidently based on their awareness and experiences. By fostering a culture where responsibility is shared and acted upon with urgency, leaders can ensure their teams thrive. Tune in to discover practical approaches to enhance operational excellence and empower your team effectively.

KEY TAKEAWAYS


Empowerment of the Right Person: It's crucial for leaders to identify and empower the right individuals within their teams to take responsibility and act at the right time, rather than assuming that everyone should handle every situation.


Clarity in Roles and Responsibilities: Clear communication of roles and responsibilities is essential to prevent confusion and ensure that team members know when they are the right person to act.


Setting Clear Expectations: Leaders must establish clear standards and expectations for what constitutes the "right thing" to do in various situations, aligning these with the organization's goals and values.


Creating an Enabling Environment: An environment that fosters trust, open communication, and support is vital for empowering team members to act confidently and appropriately when they are the right person.


Understanding Timing: Knowing when to act is as important as knowing what to do. Leaders should cultivate a sense of urgency and awareness of timing within their teams to ensure actions are taken at the appropriate moments.

BEST MOMENTS

"A successful environment is one where the right individual steps up at the right time, without confusion over roles and responsibilities." 

"The right thing really should align with expectations and standards." 

"Leaders must provide clear expectations of what the right thing looks like for various roles and situations." 

"When the right person does the right thing at the right time, it's a reflection of the environment that the leader has cultivated." 

"You want the choice to be crystal clear and you want them to act appropriately at the right time." 

HOST BIO

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee explores the critical concept of empowering the right person to do the right thing at the right time, every single time. He emphasises the importance of clarity in roles and responsibilities within an organisation, highlighting that not everyone is the right person for every task. Lee discusses how leaders can create an enabling environment through clear expectations, open communication, and trust, allowing individuals to act confidently based on their awareness and experiences. By fostering a culture where responsibility is shared and acted upon with urgency, leaders can ensure their teams thrive. Tune in to discover practical approaches to enhance operational excellence and empower your team effectively.
KEY TAKEAWAYS
<ol>
<li>
Empowerment of the Right Person: It's crucial for leaders to identify and empower the right individuals within their teams to take responsibility and act at the right time, rather than assuming that everyone should handle every situation.
</li>
<li>
Clarity in Roles and Responsibilities: Clear communication of roles and responsibilities is essential to prevent confusion and ensure that team members know when they are the right person to act.
</li>
<li>
Setting Clear Expectations: Leaders must establish clear standards and expectations for what constitutes the "right thing" to do in various situations, aligning these with the organization's goals and values.
</li>
<li>
Creating an Enabling Environment: An environment that fosters trust, open communication, and support is vital for empowering team members to act confidently and appropriately when they are the right person.
</li>
<li>
Understanding Timing: Knowing when to act is as important as knowing what to do. Leaders should cultivate a sense of urgency and awareness of timing within their teams to ensure actions are taken at the appropriate moments.
</li>
</ol>
BEST MOMENTS
"A successful environment is one where the right individual steps up at the right time, without confusion over roles and responsibilities." 
"The right thing really should align with expectations and standards." 
"Leaders must provide clear expectations of what the right thing looks like for various roles and situations." 
"When the right person does the right thing at the right time, it's a reflection of the environment that the leader has cultivated." 
"You want the choice to be crystal clear and you want them to act appropriately at the right time." 
HOST BIO
You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

World Class Basics - Helping the RIGHT person do the RIGHT thing at the RIGHT time EVERY time

Lee talks about the significance of language in the context of business improvement. He explores the use of Japanese terminology, often adopted from Toyota's principles, and the debates surrounding the choice between using familiar English words or introducing new terms. Lee emphasises that words are merely labels and that the real challenge lies in the thoughts and actions they inspire in others. He presents three approaches to introducing new concepts: challenging existing definitions, using foreign words to bypass biases, or creating entirely new terms. Ultimately, Lee underscores the importance of aligning language with the desired actions to ensure that everyone is doing the right thing at the right time, every time.

KEY TAKEAWAYS


Language as Labels: Words are merely labels for concepts or objects, and the meanings we attach to them can vary significantly among individuals. Understanding this can help in effective communication and change management.


Three Approaches to Language in Improvement: When introducing new concepts, one can either challenge existing definitions, use foreign terms to avoid biases, or create entirely new words. Each approach has its own implications for understanding and acceptance.


Importance of Thought Creation: The primary goal of using language is to create specific thoughts in others that lead to desired actions. It's essential to focus on the thoughts generated by the words used rather than the words themselves.


Emotional Connection: Words and actions should aim to evoke feelings, as emotions play a crucial role in influencing behaviour. As Maya Angelou famously said, people may forget what you said or did, but they will remember how you made them feel.


Alignment of Thinking and Action: To achieve effective outcomes, it is vital to align the thinking of individuals with the desired actions. Misalignment can lead to confusion and hinder progress, making it crucial to ensure clarity in communication.

BEST MOMENTS

"Words are just labels that we give that thing... and we may use the same word to articulate a completely different point." 

"It comes down to the thinking and the thoughts that are created with the words that we use." 

"The name of something is just a label. It's the thinking that you're creating in the people that you are wanting to do something that is important." 

"It's a thinking challenge, not a new dictionary challenge. We want to create the right thoughts in the people to do the right thing." 

"People will forget what you said, forget what you did, but never forget how you made them feel."

HOST BIO

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee talks about the significance of language in the context of business improvement. He explores the use of Japanese terminology, often adopted from Toyota's principles, and the debates surrounding the choice between using familiar English words or introducing new terms. Lee emphasises that words are merely labels and that the real challenge lies in the thoughts and actions they inspire in others. He presents three approaches to introducing new concepts: challenging existing definitions, using foreign words to bypass biases, or creating entirely new terms. Ultimately, Lee underscores the importance of aligning language with the desired actions to ensure that everyone is doing the right thing at the right time, every time.
KEY TAKEAWAYS
<ol>
<li>
Language as Labels: Words are merely labels for concepts or objects, and the meanings we attach to them can vary significantly among individuals. Understanding this can help in effective communication and change management.
</li>
<li>
Three Approaches to Language in Improvement: When introducing new concepts, one can either challenge existing definitions, use foreign terms to avoid biases, or create entirely new words. Each approach has its own implications for understanding and acceptance.
</li>
<li>
Importance of Thought Creation: The primary goal of using language is to create specific thoughts in others that lead to desired actions. It's essential to focus on the thoughts generated by the words used rather than the words themselves.
</li>
<li>
Emotional Connection: Words and actions should aim to evoke feelings, as emotions play a crucial role in influencing behaviour. As Maya Angelou famously said, people may forget what you said or did, but they will remember how you made them feel.
</li>
<li>
Alignment of Thinking and Action: To achieve effective outcomes, it is vital to align the thinking of individuals with the desired actions. Misalignment can lead to confusion and hinder progress, making it crucial to ensure clarity in communication.
</li>
</ol>
BEST MOMENTS
"Words are just labels that we give that thing... and we may use the same word to articulate a completely different point." 
"It comes down to the thinking and the thoughts that are created with the words that we use." 
"The name of something is just a label. It's the thinking that you're creating in the people that you are wanting to do something that is important." 
"It's a thinking challenge, not a new dictionary challenge. We want to create the right thoughts in the people to do the right thing." 
"People will forget what you said, forget what you did, but never forget how you made them feel."
HOST BIO
You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Should You Use Japanese Words or Not

Lee explores the intricacies of leading effective daily conversations within organisations. Building on previous discussions about tiered meeting structures, Lee outlines 12 essential skills that leaders need to master to engage their teams and maximise contributions. He emphasises the importance of creating a safe environment for open communication, interpreting information clearly, and transitioning from information-sharing to actionable steps. By addressing common pitfalls and offering practical approaches, Lee encourages leaders to reflect on their capabilities and seek support in facilitating impactful daily meetings. 

KEY TAKEAWAYS


Importance of Daily Conversations: Regular meetings, whether called stand-ups, huddles, or performance cells, are crucial for engaging teams, aligning information, and ensuring everyone is on track to meet organisational goals.


Leader Preparedness: Leaders must be equipped to facilitate effective daily conversations. This includes skills in public speaking, engaging team members, and creating a safe environment for open communication.


Structured Approach: A successful daily meeting should follow a structured approach, including setting the tone, interpreting information clearly, asking open-ended questions, and ensuring clarity on next steps and accountability.


Encouraging Participation: Leaders should foster an environment where team members feel safe to share their thoughts and feelings without judgment, promoting a culture of collaboration and collective problem-solving.


Motivation and Clarity: At the end of each meeting, it’s essential to ensure that team members leave feeling motivated and clear about their roles and responsibilities for the day, which contributes to overall productivity and morale.

BEST MOMENTS

"Done right, these can be the most powerful opportunity to engage your people and enable them to maximise their contribution." 

"Just because they lead a team does not mean that they can lead an effective daily conversation."

"You want to create as many thoughts in your people. You want to get as many ideas and suggestions from your people as possible." 

"How comfortable are you as a leader getting a single owner for activities and actions and then pinning them down to a date?" 

"You want people to feel motivated, positive and ready to go and make a positive contribution today." 

HOST BIO

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee explores the intricacies of leading effective daily conversations within organisations. Building on previous discussions about tiered meeting structures, Lee outlines 12 essential skills that leaders need to master to engage their teams and maximise contributions. He emphasises the importance of creating a safe environment for open communication, interpreting information clearly, and transitioning from information-sharing to actionable steps. By addressing common pitfalls and offering practical approaches, Lee encourages leaders to reflect on their capabilities and seek support in facilitating impactful daily meetings. 
KEY TAKEAWAYS
<ul>
<li>
Importance of Daily Conversations: Regular meetings, whether called stand-ups, huddles, or performance cells, are crucial for engaging teams, aligning information, and ensuring everyone is on track to meet organisational goals.
</li>
<li>
Leader Preparedness: Leaders must be equipped to facilitate effective daily conversations. This includes skills in public speaking, engaging team members, and creating a safe environment for open communication.
</li>
<li>
Structured Approach: A successful daily meeting should follow a structured approach, including setting the tone, interpreting information clearly, asking open-ended questions, and ensuring clarity on next steps and accountability.
</li>
<li>
Encouraging Participation: Leaders should foster an environment where team members feel safe to share their thoughts and feelings without judgment, promoting a culture of collaboration and collective problem-solving.
</li>
<li>
Motivation and Clarity: At the end of each meeting, it’s essential to ensure that team members leave feeling motivated and clear about their roles and responsibilities for the day, which contributes to overall productivity and morale.
</li>
</ul>
BEST MOMENTS
"Done right, these can be the most powerful opportunity to engage your people and enable them to maximise their contribution." 
"Just because they lead a team does not mean that they can lead an effective daily conversation."
"You want to create as many thoughts in your people. You want to get as many ideas and suggestions from your people as possible." 
"How comfortable are you as a leader getting a single owner for activities and actions and then pinning them down to a date?" 
"You want people to feel motivated, positive and ready to go and make a positive contribution today." 
HOST BIO
You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Maintaining Change Momentum And Limiting Loneliness - Part 1

In 1 playlist(s)

Business Problems Solved

Social links

Follow podcast

Recent clips