This week, Lee talks to fellow podcaster, Martin Teasdale, the voice behind the Get Out Of Wrap podcast and one of the most experienced contact centre operators ever, about the background in life that gave him the skills to strike up an instant rapport, the power of "JFDI", and what really goes on behind that voice on the end of the line...
KEY TAKEAWAYS
BEST MOMENTS
'There's a part of you that says - JFDI!'
'It's a microcosm of society'
'People come into work and they are dealing with the challenges of life'
'When things are going bad, it is just a moment'
VALUABLE RESOURCES
Business Problems Solved Podcast
Get Out Of Wrap Podcast - https://podcasts.apple.com/us/podcast/get-out-of-wrap-contact-centre-chat/id1462669837
ABOUT THE HOST
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.
CONTACT METHOD
You can contact Lee Houghton on 07813342194