This week, Lee talks to fellow podcaster, Martin Teasdale, the voice behind the Get Out Of Wrap podcast and one of the most experienced contact centre operators ever, about the background in life that gave him the skills to strike up an instant rapport, the power of "JFDI", and what really goes on behind that voice on the end of the line...

KEY TAKEAWAYS
The military lifestyle, of constantly being on the move and making new friends, while often seen as a negative, actually instilled in Martin the gift of being able to quickly strike up rapport with people.
Teams are often a reflection of society as a whole. You can find representatives of youth, education, the older generations, part-time workers and even those with a high level of experience.
People calling into contact centres are generally not calling for fun. They always call with a purpose. They have a need. Sometimes, we must put aside our own feelings and tribulations, and engage empathetically, which can be tough.
Whenever we face down a challenge, we must remember that the pain is temporary, and that all things will pass. Push through and the challenge will be little more than a memory before long.

BEST MOMENTS

'There's a part of you that says - JFDI!'

'It's a microcosm of society'

'People come into work and they are dealing with the challenges of life'

'When things are going bad, it is just a moment'

VALUABLE RESOURCES

Business Problems Solved Podcast       

Get Out Of Wrap Podcast - https://podcasts.apple.com/us/podcast/get-out-of-wrap-contact-centre-chat/id1462669837

ABOUT THE HOST

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

CONTACT METHOD

You can contact Lee Houghton on 07813342194

Lee@leehoughton.com

https://www.linkedin.com/in/lhoughton/

This week, Lee talks to fellow podcaster, Martin Teasdale, the voice behind the Get Out Of Wrap podcast and one of the most experienced contact centre operators ever, about the background in life that gave him the skills to strike up an instant rapport, the power of "JFDI", and what really goes on behind that voice on the end of the line...
KEY TAKEAWAYS
<ul>
<li>The military lifestyle, of constantly being on the move and making new friends, while often seen as a negative, actually instilled in Martin the gift of being able to quickly strike up rapport with people.</li>
<li>Teams are often a reflection of society as a whole. You can find representatives of youth, education, the older generations, part-time workers and even those with a high level of experience.</li>
<li>People calling into contact centres are generally not calling for fun. They always call with a purpose. They have a need. Sometimes, we must put aside our own feelings and tribulations, and engage empathetically, which can be tough.</li>
<li>Whenever we face down a challenge, we must remember that the pain is temporary, and that all things will pass. Push through and the challenge will be little more than a memory before long.</li>
</ul>
BEST MOMENTS
'There's a part of you that says - JFDI!'
'It's a microcosm of society'
'People come into work and they are dealing with the challenges of life'
'When things are going bad, it is just a moment'
VALUABLE RESOURCES
<a href="https://podcasts.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2">Business Problems Solved Podcast</a> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Get Out Of Wrap Podcast - <a href="https://podcasts.apple.com/us/podcast/get-out-of-wrap-contact-centre-chat/id1462669837">https://podcasts.apple.com/us/podcast/get-out-of-wrap-contact-centre-chat/id1462669837</a>
ABOUT THE HOST
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.
Lee Houghton is &ldquo;THE Business Problem Solver&rdquo;, a Management Consultant, CX Specialist and Keynote Speaker.
CONTACT METHOD
You can contact Lee Houghton on 07813342194
<a href="mailto:Lee@leehoughton.com">Lee@leehoughton.com</a>
<a href="https://www.linkedin.com/in/lhoughton/">https://www.linkedin.com/in/lhoughton/</a>

WARNING - This podcast WILL challenge your thinking.

Welcome to Business Problems Solved!

In this podcast we help you solve your business problems by providing real examples and practical approaches to make today better than yesterday. 

Introducing your host, the multi-sector, self-professed ‘most improved improvement person’ and qualified Business Problem Solver

Lee Houghton (pronounced Hawton)

You can contact Lee on LinkedIn, Facebook, Instagram or Twitter by searching for Lee Houghton THE Business Problem Solver or via visiting www.leehoughton.com for more content and to solve your business problems.

And remember – saying you know how to do it, is not doing it …

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