Business Mastermind PodcastDefine And Deliver Exceptional Customer Service - with Dr Kelly Henry
This week, Gavin talks with Dr Kelly Henry, a chiropractor who's built up his own string of practices, and who has now published a book on effective customer service strategies, entitled "Define And Deliver Exceptional Customer Service"
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KEY TAKEAWAYS
- Great customer service is the cornerstone of any business, and helps to establish trust, value and a basis for scale.
- Coaches, consultants and mentors can help us to grow by offering a whole new perspective that we as business owners do not have.
- Systems and processes allow us to accelerate business growth. By creating a template for operations and systemising our workflow, we create a seamless formula for efficiency.
- When you improve customer service, you improve the perception of customer service for your client base. When you do this, you create increased retention, referrals and profits.
BEST MOMENTS
'I built my practices on the basis of great customer service'
'Get a system!'
'It has easy principles, rules and actions'
'Simple actions, simple strategies done consistently create a great return on investment'
VALUABLE RESOURCES
The Business Mastermind Podcast
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Get your copy of Survive And Thrive NOW at https://www.surviveandthrive.cc
Keep Your Boat Afloat - https://www.survivetothrive.biz/keep-afloat
Define And Deliver Exceptional Customer Service by Dr Kelly Henry - https://www.amazon.com/Define-Deliver-Exceptional-Customer-Service/dp/1954024002
ABOUT THE HOST
Gavin Preston
Gavin is an inspirational Speaker, Business Strategist, Business Growth Mentor, Trainer and
high-performance Coach. He works with Business Owners and Entrepreneurs and has a strong track record in creating creative strategies to accelerate the growth of their business. He has helped hundreds of SME business owners and leaders improve their performance and that of their business and a comparable number of executives and employees in blue-chip corporates over the last 20 years.
Gavin’s energetic, insightful and yet down to earth and practical talks, workshops and coaching is in demand with high growth business between £250,000 and £30 million revenue and with multi-national organisations at all levels from Board to frontline
Managers. He is an expert in Business Growth Strategies, Peak Performance
Mindset, Persuasion & Engagement, Marketing, Productivity, Leadership
Development, Team Development & Motivation, Leading Change, Stakeholder
Management, Personal Effectiveness and Behavioural Change.
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