This week, Gavin talks with Dr Kelly Henry, a chiropractor who's built up his own string of practices, and who has now published a book on effective customer service strategies, entitled "Define And Deliver Exceptional Customer Service"

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 KEY TAKEAWAYS
Great customer service is the cornerstone of any business, and helps to establish trust, value and a basis for scale.
Coaches, consultants and mentors can help us to grow by offering a whole new perspective that we as business owners do not have.
Systems and processes allow us to accelerate business growth. By creating a template for operations and systemising our workflow, we create a seamless formula for efficiency.
When you improve customer service, you improve the perception of customer service for your client base. When you do this, you create increased retention, referrals and profits.

BEST MOMENTS

'I built my practices on the basis of great customer service'

'Get a system!'

'It has easy principles, rules and actions'

'Simple actions, simple strategies done consistently create a great return on investment'

VALUABLE RESOURCES

The Business Mastermind Podcast 

To get 20% off at Knowable, go to www.knowable.fyi and enter the code GAVIN

Get your copy of Survive And Thrive NOW at https://www.surviveandthrive.cc

Keep Your Boat Afloat - https://www.survivetothrive.biz/keep-afloat

gavin@gavinpreston.com    

Define And Deliver Exceptional Customer Service by Dr Kelly Henry - https://www.amazon.com/Define-Deliver-Exceptional-Customer-Service/dp/1954024002

ABOUT THE HOST

Gavin Preston

Gavin is an inspirational Speaker, Business Strategist, Business Growth Mentor, Trainer and

high-performance Coach.  He works with Business Owners and Entrepreneurs and has a strong track record in creating creative strategies to accelerate the growth of their business. He has helped hundreds of SME business owners and leaders improve their performance and that of their business and a comparable number of executives and employees in blue-chip corporates over the last 20 years.

Gavin’s energetic, insightful and yet down to earth and practical talks, workshops and coaching is in demand with high growth business between £250,000 and £30 million revenue and with multi-national organisations at all levels from Board to frontline

Managers. He is an expert in Business Growth Strategies, Peak Performance

Mindset, Persuasion & Engagement, Marketing, Productivity, Leadership

Development, Team Development & Motivation, Leading Change, Stakeholder

Management, Personal Effectiveness and Behavioural Change.

CONTACT METHOD

Gavin Preston Website

Gavin Preston LinkedIn

Gavin Preston YouTube

Gavin Preston Facebook

Gavin Preston Twitter

This week, Gavin talks with Dr Kelly Henry, a chiropractor who's built up his own string of practices, and who has now published a book on effective customer service strategies, entitled "Define And Deliver Exceptional Customer Service"
<hr>
Sign Up Here: <a href="https://bit.ly/biz-pod">https://bit.ly/biz-pod</a>
<hr>
&nbsp;
&nbsp;KEY TAKEAWAYS
<ul>
<li>Great customer service is the cornerstone of any business, and helps to establish trust, value and a basis for scale.</li>
<li>Coaches, consultants and mentors can help us to grow by offering a whole new perspective that we as business owners do not have.</li>
<li>Systems and processes allow us to accelerate business growth. By creating a template for operations and systemising our workflow, we create a seamless formula for efficiency.</li>
<li>When you improve customer service, you improve the perception of customer service for your client base. When you do this, you create increased retention, referrals and profits.</li>
</ul>
BEST MOMENTS
'I built my practices on the basis of great customer service'
'Get a system!'
'It has easy principles, rules and actions'
'Simple actions, simple strategies done consistently create a great return on investment'
VALUABLE RESOURCES
<a href="https://podcasts.apple.com/us/podcast/business-mastermind-podcast/id1462414516">The Business Mastermind Podcast</a>&nbsp;
To get 20% off at Knowable, go to <a href="http://www.knowable.fyi">www.knowable.fyi</a> and enter the code GAVIN
Get your copy of Survive And Thrive NOW at&nbsp;<a href="https://www.surviveandthrive.cc/free-book-page104672778701">https://www.surviveandthrive.cc</a>
Keep Your Boat Afloat -&nbsp;<a href="https://www.survivetothrive.biz/keep-afloat">https://www.survivetothrive.biz/keep-afloat</a>
<a href="mailto:gavin@gavinpreston.com">gavin@gavinpreston.com</a> &nbsp;&nbsp;&nbsp;
Define And Deliver Exceptional Customer Service by Dr Kelly Henry - <a href="https://www.amazon.com/Define-Deliver-Exceptional-Customer-Service/dp/1954024002">https://www.amazon.com/Define-Deliver-Exceptional-Customer-Service/dp/1954024002</a>
ABOUT THE HOST
Gavin Preston
Gavin is an inspirational Speaker, Business Strategist, Business Growth Mentor, Trainer and
high-performance Coach.&nbsp; He works with Business Owners and Entrepreneurs and has a strong track record in creating creative strategies to accelerate the growth of their business. He has helped hundreds of SME business owners and leaders improve their performance and that of their business and a comparable number of executives and employees in blue-chip corporates over the last 20 years.
Gavin&rsquo;s energetic, insightful and yet down to earth and practical talks, workshops and coaching is in demand with high growth business between &pound;250,000 and &pound;30 million revenue and with multi-national organisations at all levels from Board to frontline
Managers. He is an expert in Business Growth Strategies, Peak Performance
Mindset, Persuasion &amp; Engagement, Marketing, Productivity, Leadership
Development, Team Development &amp; Motivation, Leading Change, Stakeholder
Management, Personal Effectiveness and Behavioural Change.
CONTACT METHOD
<a href="https://www.gavinpreston.com/">Gavin Preston Website</a>
<a href="http://linkedin.com/in/gavinpreston/">Gavin Preston LinkedIn</a>
<a href="https://www.youtube.com/user/gavinpreston1">Gavin Preston YouTube</a>
<a href="https://www.facebook.com/GavinPrestonGrowthStrategies/">Gavin Preston Facebook</a>
<a href="https://twitter.com/gavinpreston?lang=en">Gavin Preston Twitter</a>

The Business Mastermind Podcast is for business owners and leaders in small to medium-sized businesses.  

If you are running a business with revenue between £100,000 and £20 million, and are looking for inspiration, insights, lessons learnt, resources and growth strategies from down to earth, relatable business people then this podcast is for you. 

It is a meeting of minds between everyday business people and specialists on their journey to master business growth. You will find these discussions both engaging and relatable, covering topics such as marketing, leadership, systems, strategy, scaling, culture, resiliency and mindset.  

Your host Gavin Preston, a student of what works, facilitates a flowing conversation that uncovers the gems of his guests' success strategies, insights and hacks.  

There is richness in the variety of the guest’s expertise, sector and their own story.  These conversations are interspersed by episodes from Gavin as he shares the growth strategies and insights from working with clients across numerous sectors.  Insight, strategy and action points that will help you Survive and Thrive in business and life as you scale your business and achieve a bigger impact for your customers, colleagues and communities.

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