Africa in BusinessInsurance sector is Africa is evolving beyond basic digitisation toward advanced applications of artificial intelligence
As insurance businesses across Africa continue to mature, the sector is evolving beyond basic digitisation toward advanced applications of artificial intelligence (AI) and hyper-personalisation, while maintaining the human empathy that is crucial during the claims process.
According to Pravin Kalpage, CEO of Hollard International, East and West Africa have emerged as benchmarks for digital adoption, with markets rapidly leapfrogging traditional insurance models.
Thami Ngubeni spoke to Pravin Kalpage, CEO of Hollard International.
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