In this episode of the Building Better Humans podcast, Glenn delves into the importance of difficult conversations in building strong teams. We often think of harmony as the absence of conflict, but the truth is, healthy conflict is not the absence of respect, but rather evidence of trust. When managed well, it shows that people care enough about the team, the relationship, and the outcomes to speak honestly.

Glenn emphasizes that conflict doesn't mean aggression, but rather being willing to discuss what's difficult. It means challenging ideas without attacking people, listening to understand, and being prepared to say, "I see this differently" or "I don't believe we're meeting the standard we agreed upon." The key is to address issues early, before they become emotionally loaded, and to manage yourself before leading the conversation.

Glenn shares practical tips on how to handle difficult conversations, including managing your emotions, addressing the behavior, not the person, and listening to the other person's perspective. They also stress the importance of agreeing on action and following up to ensure that the agreed-upon changes are implemented.

If you're a leader or team member looking to build stronger relationships and improve communication, this episode is a must-listen. Glenn challenges us to think about the cost of avoiding difficult conversations and to prepare ourselves to have those conversations calmly, clearly, and respectfully.

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