The two-minute phone call that could save your business: inside My Lending Co's compliance-first growth story

Nine systems to complete one deal. A security scare sorted from the school pick-up line. And a broker note lenders keep thanking them for.

In this episode of Broker Bulletin, LMG's Luke Jarmaine and Mel Cooney sit down with Kayla Smith and Kristina Siegert, who built My Lending Co from scratch 18 months ago in Brisbane, to talk compliance, systems, AI and the real cost of getting security wrong.

In this episode, you'll hear:


Why compliance and systems beat every other factor when choosing an aggregator


How a two-minute security check gave two business owners genuine peace of mind


Why lenders keep thanking Kayla and Kristina for their broker notes

 Like this episode?
Leave a review! Don't miss an episode: Subscribe to the Broker Bulletin podcast channel on your favourite streaming service.

Got questions, ideas, or a guest suggestion? Drop us a line at podcast@lmg.broker.

You can also connect with us on Instagram @lmg.broker and on LinkedIn.

Want to know more about LMG?

Show notes:
00:49 – Kayla and Kristina introduce My Lending Co and how it started
02:04 – Mel's school-based traineeship story and how it led to Kayla's career
07:15 – What Kayla and Kristina actually looked for in an aggregator
08:59 – Discovering MyCRM after juggling nine different systems
16:34 – The security scare sorted in two minutes flat
20:16 – How compliance has shaped their client experience
23:07 – Using AI to save time on broker notes and QA checks
27:34 – Their future goals: more efficiency, not necessarily more scale

The two-minute phone call that could save your business: inside My Lending Co's compliance-first growth story
Nine systems to complete one deal. A security scare sorted from the school pick-up line. And a broker note lenders keep thanking them for.
In this episode of Broker Bulletin, LMG's Luke Jarmaine and Mel Cooney sit down with Kayla Smith and Kristina Siegert, who built My Lending Co from scratch 18 months ago in Brisbane, to talk compliance, systems, AI and the real cost of getting security wrong.
In this episode, you'll hear:
<ul>
<li dir="ltr">
Why compliance and systems beat every other factor when choosing an aggregator
</li>
<li dir="ltr">
How a two-minute security check gave two business owners genuine peace of mind
</li>
<li dir="ltr">
Why lenders keep thanking Kayla and Kristina for their broker notes
</li>
</ul>
&nbsp;Like this episode? Leave a review! Don't miss an episode: Subscribe to the Broker Bulletin podcast channel on your favourite streaming service.
Got questions, ideas, or a guest suggestion? Drop us a line at podcast@lmg.broker.
You can also connect with us on Instagram @lmg.broker and on LinkedIn.
Want to know more about&nbsp;<a href="https://lmg.broker/" data-saferedirecturl="https://www.google.com/url?q=https://lmg.broker/&amp;source=gmail&amp;ust=1786151315713000&amp;usg=AOvVaw3mtanpZpWuhWxXsZB6v7-e">LMG?</a>
Show notes: 00:49 &ndash; Kayla and Kristina introduce My Lending Co and how it started 02:04 &ndash; Mel's school-based traineeship story and how it led to Kayla's career 07:15 &ndash; What Kayla and Kristina actually looked for in an aggregator 08:59 &ndash; Discovering MyCRM after juggling nine different systems 16:34 &ndash; The security scare sorted in two minutes flat 20:16 &ndash; How compliance has shaped their client experience 23:07 &ndash; Using AI to save time on broker notes and QA checks 27:34 &ndash; Their future goals: more efficiency, not necessarily more scale

Broker Bulletin is your go-to podcast for tips, stories, and insights straight from the heart of Australia’s broking industry. It’s all about keeping you ahead of the game in a market that’s always on the move.

Each week, we chat with guest brokers, industry leaders, and area experts who tackle the big challenges facing broking and share some of the real opportunities on offer. From celebrating wins to dishing out practical advice, each episode will give you the guidance you need to make the most of your broking journey.

Whether you’re on the road, at the gym, or taking some time out from a busy day, Broker Bulletin is here to keep you inspired, informed, and ready to take your business to the next level, no matter what stage of your career you are in.

So, hit subscribe, join the conversation, and connect with our growing broker community.

Broker Bulletin is your go-to podcast for tips, stories, and insights straight from the heart of Australia&rsquo;s broking industry. It&rsquo;s all about keeping you ahead of the game in a market that&rsquo;s always on the move.
Each week, we chat with guest brokers, industry leaders, and area experts who tackle the big challenges facing broking and share some of the real opportunities on offer. From celebrating wins to dishing out practical advice, each episode will give you the guidance you need to make the most of your broking journey.
Whether you&rsquo;re on the road, at the gym, or taking some time out from a busy day, Broker Bulletin is here to keep you inspired, informed, and ready to take your business to the next level, no matter what stage of your career you are in.
So, hit subscribe, join the conversation, and connect with our growing broker community.

Broker Bulletin

Nine systems down to one: how these brokers built smarter, not harder (Kayla Smith & Kristina Siegert) 

Thirty year loan terms, no annual reviews, no GSAs on trading businesses, and loans up to $15 million.

In the latest Broker Bulletin, Blue Crane Capital's Chris Hall sits down with Ben McKell, Head of Commercial at Brighten for LMG, to reveal how the newest kid on the LMG Lending block wins  against the banks and other non-banks on commercial deals.

From specialised assets like childcare and boarding houses, to a private credit product that lends to individuals, trusts and non-residents, this is a masterclass in where the opportunity sits in commercial lending right now.

You'll hear:
Why credit appetite, not rate, is what actually wins a commercial deal
Why $15 million loans and 30 year terms are rewriting the rules for brokers
How a complicated $1 million deal can get across the line

Like this episode?

Leave a review! Don't miss an episode: Subscribe to the Broker Bulletin podcast channel on your favourite streaming service.

Got questions, ideas, or a guest suggestion? Drop us a line at podcast@lmg.broker.

You can also connect with us on Instagram @lmg.broker and on LinkedIn.

Want to know more about LMG?

 

Show notes timestamps:

02:02 Inside the Brighten by LMG offering: $15 million loans, 30 year terms, no annual reviews

03:06 Where the wins are right now: alt doc up to $5 million at 80% LVR

05:43 The private credit playbook: specialised assets from childcare to caravan parks

12:29 Real deal case study: the $10.2 million asset with a DA already in place

18:09 Lease stock demystified: lending to individuals, trusts and non-residents

22:14 The bridging loan policy change making waves with brokers

25:15 Why credit, not rate, is what actually wins commercial deals

33:24 The diversification opportunity every residential broker should know about

Thirty year loan terms, no annual reviews, no GSAs on trading businesses, and loans up to $15 million.
In the latest Broker Bulletin, Blue Crane Capital's Chris Hall sits down with Ben McKell, Head of Commercial at Brighten for LMG, to reveal how the newest kid on the LMG Lending block wins&nbsp; against the banks and other non-banks on commercial deals.
From specialised assets like childcare and boarding houses, to a private credit product that lends to individuals, trusts and non-residents, this is a masterclass in where the opportunity sits in commercial lending right now.
You'll hear:
<ul>
<li dir="ltr">Why credit appetite, not rate, is what actually wins a commercial deal</li>
<li dir="ltr">Why $15 million loans and 30 year terms are rewriting the rules for brokers</li>
<li dir="ltr">How a complicated $1 million deal can get across the line</li>
</ul>
Like this episode?
Leave a review! Don't miss an episode: Subscribe to the Broker Bulletin podcast channel on your favourite streaming service.
Got questions, ideas, or a guest suggestion? Drop us a line at podcast@lmg.broker.
You can also connect with us on Instagram @lmg.broker and on LinkedIn.
Want to know more about&nbsp;<a href="https://lmg.broker/" data-saferedirecturl="https://www.google.com/url?q=https://lmg.broker/&amp;source=gmail&amp;ust=1786151315713000&amp;usg=AOvVaw3mtanpZpWuhWxXsZB6v7-e">LMG?</a>
&nbsp;
Show notes timestamps:
02:02 Inside the Brighten by LMG offering: $15 million loans, 30 year terms, no annual reviews
03:06 Where the wins are right now: alt doc up to $5 million at 80% LVR
05:43 The private credit playbook: specialised assets from childcare to caravan parks
12:29 Real deal case study: the $10.2 million asset with a DA already in place
18:09 Lease stock demystified: lending to individuals, trusts and non-residents
22:14 The bridging loan policy change making waves with brokers
25:15 Why credit, not rate, is what actually wins commercial deals
33:24 The diversification opportunity every residential broker should know about

The hidden factor driving 90% of commercial deals today (hint: it's not rate)

The real cost of non-compliance (and why compliance-by-design works)

Investigation volumes are at record highs. Lenders are suspending accreditations fast, and the fraud behind it is getting harder to spot.

In this episode of Broker Bulletin, LMG Chief Risk Officer Luke Jarmaine sits down with Mel Cooney, LMG's Manager of Broker Compliance Consulting, to break down what's really driving the current wave of investigations and how brokers can protect themselves without adding hours to their week.

In this episode, you'll hear:


Why "the lender didn't ask for it" won't protect your accreditation


How AI-driven fraud is slipping past brokers, and how lenders are catching it


Why compliance by design means MyCRM does the heavy lifting for you

 Like this episode?

Leave a review! Don't miss an episode: Subscribe to the Broker Bulletin podcast channel on your favourite streaming service.

Got questions, ideas, or a guest suggestion? Drop us a line at podcast@lmg.broker.

You can also connect with us on Instagram @lmg.broker and on LinkedIn.

Want to know more about LMG?

Show notes timestamps:

00:27 Introducing Luke Jarmaine and Mel Cooney
03:01 The current regulatory environment and why investigation volumes are at record highs
04:24 Busting the biggest compliance myths brokers still believe
06:06 The credit guide gap catching brokers out
09:09 How AI-driven digital fraud is fooling even experienced brokers
12:55 Why referral arrangements need the same due diligence as everything else
16:38 Compliance by design: how MyCRM builds obligations into the natural loan journey
19:40 What's next for MyCRM, including My Documents

The real cost of non-compliance (and why compliance-by-design works)
Investigation volumes are at record highs. Lenders are suspending accreditations fast, and the fraud behind it is getting harder to spot.
In this episode of Broker Bulletin, LMG Chief Risk Officer Luke Jarmaine sits down with Mel Cooney, LMG's Manager of Broker Compliance Consulting, to break down what's really driving the current wave of investigations and how brokers can protect themselves without adding hours to their week.
In this episode, you'll hear:
<ul>
<li dir="ltr">
Why "the lender didn't ask for it" won't protect your accreditation
</li>
<li dir="ltr">
How AI-driven fraud is slipping past brokers, and how lenders are catching it
</li>
<li dir="ltr">
Why compliance by design means MyCRM does the heavy lifting for you
</li>
</ul>
&nbsp;Like this episode?
Leave a review! Don't miss an episode: Subscribe to the Broker Bulletin podcast channel on your favourite streaming service.
Got questions, ideas, or a guest suggestion? Drop us a line at podcast@lmg.broker.
You can also connect with us on Instagram @lmg.broker and on LinkedIn.
Want to know more about&nbsp;<a href="https://lmg.broker/" data-saferedirecturl="https://www.google.com/url?q=https://lmg.broker/&amp;source=gmail&amp;ust=1786151315713000&amp;usg=AOvVaw3mtanpZpWuhWxXsZB6v7-e">LMG?</a>
Show notes timestamps:
00:27 Introducing Luke Jarmaine and Mel Cooney 03:01 The current regulatory environment and why investigation volumes are at record highs 04:24 Busting the biggest compliance myths brokers still believe 06:06 The credit guide gap catching brokers out 09:09 How AI-driven digital fraud is fooling even experienced brokers 12:55 Why referral arrangements need the same due diligence as everything else 16:38 Compliance by design: how MyCRM builds obligations into the natural loan journey 19:40 What's next for MyCRM, including My Documents

The real cost of non-compliance (and why compliance-by-design works)

Your cyber insurance won't save you from a phishing link. Neither will an ISO 27001 certificate. So what will?

In this episode of Broker Bulletin, Mel Cooney sits down with LMG's Group Chief Risk Officer Luke Jarmaine to unpack the real risks brokers are facing as AI adoption accelerates across the network, and what to actually do about it.

In this episode, you'll hear:


How not to lose an  accreditation over an AI note-taking tool


The truth about what cyber insurance does and doesn't cover


The phishing scam that compromised broker emails nationally

 Like this episode?
Leave a review! Don't miss an episode: Subscribe to the Broker Bulletin podcast channel on your favourite streaming service.

Got questions, ideas, or a guest suggestion? Drop us a line at podcast@lmg.broker.

You can also connect with us on Instagram @lmg.broker and on LinkedIn.

Want to know more about LMG?

Show notes:
00:49 – The current appetite for AI across the broker network
01:13 – The core risks: data protection and human-led credit advice
02:42 – The AI note-taking mistake that cost a broker their accreditation
04:34 – Why cyber insurance isn't the safety net you think it is
05:32 – The phishing scam that compromised broker emails nationally
06:56 – A practical checklist for choosing and using AI tools safely
08:08 – What "frontier AI" means and why it's changing the threat landscape
12:49 – Luke's top 3 things brokers should do today to stay protected

Your cyber insurance won't save you from a phishing link. Neither will an ISO 27001 certificate. So what will?
In this episode of Broker Bulletin, Mel Cooney sits down with LMG's Group Chief Risk Officer Luke Jarmaine to unpack the real risks brokers are facing as AI adoption accelerates across the network, and what to actually do about it.
In this episode, you'll hear:
<ul>
<li dir="ltr">
How not to lose an&nbsp; accreditation over an AI note-taking tool
</li>
<li dir="ltr">
The truth about what cyber insurance does and doesn't cover
</li>
<li dir="ltr">
The phishing scam that compromised broker emails nationally
</li>
</ul>
&nbsp;Like this episode? Leave a review! Don't miss an episode: Subscribe to the Broker Bulletin podcast channel on your favourite streaming service.
Got questions, ideas, or a guest suggestion? Drop us a line at podcast@lmg.broker.
You can also connect with us on Instagram @lmg.broker and on LinkedIn.
Want to know more about&nbsp;<a href="https://lmg.broker/" data-saferedirecturl="https://www.google.com/url?q=https://lmg.broker/&amp;source=gmail&amp;ust=1786151315713000&amp;usg=AOvVaw3mtanpZpWuhWxXsZB6v7-e">LMG?</a>
Show notes: 00:49 &ndash; The current appetite for AI across the broker network 01:13 &ndash; The core risks: data protection and human-led credit advice 02:42 &ndash; The AI note-taking mistake that cost a broker their accreditation 04:34 &ndash; Why cyber insurance isn't the safety net you think it is 05:32 &ndash; The phishing scam that compromised broker emails nationally 06:56 &ndash; A practical checklist for choosing and using AI tools safely 08:08 &ndash; What "frontier AI" means and why it's changing the threat landscape 12:49 &ndash; Luke's top 3 things brokers should do today to stay protected

Nine systems down to one: how these brokers built smarter, not harder (Kayla Smith & Kristina Siegert)

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