Britt always says, "It's not personal, it's just business"... but what happens when a customer decides to make it personal?

In today's episode, we're diving into one of the trickiest parts of running a business: customer service. From unreasonable complaints and difficult customers to navigating situations where the customer believes they're always right, Britt shares her thoughts on where businesses should draw the line and how to handle conflict without losing your cool.

LINKS

Follow Britt on:
Instagram - @brittney_saunders
Instagram - @bigbusiness_podcast
TikTok - @brittney_saunders 
YouTube - Brittney Saunders - Fayt The Label
Check out FAYT The Label HERE.
Purchase my book "Just Getting Started"HERE

CREDITS
Host: Brittney Saunders. 
Executive Producer: Xander Cross
Managing Producer: Ricardo Bardon

Find more great podcasts like this at novapodcasts.com.au and follow Nova Podcast's Instagram @novapodcastsofficial

Britt always says, "It's not personal, it's just business"... but what happens when a customer decides to make it personal?
In today's episode, we're diving into one of the trickiest parts of running a business: customer service. From unreasonable complaints and difficult customers to navigating situations where the customer believes they're always right, Britt shares her thoughts on where businesses should draw the line and how to handle conflict without losing your cool.
LINKS
Follow Britt on:
<ul>
<li>Instagram - <a href="https://www.instagram.com/brittney_saunders/?hl=en" data-loopstyle="linkonly">@brittney_saunders</a></li>
<li>Instagram - <a href="https://www.instagram.com/bigbusiness_podcast/">@bigbusiness_podcast</a></li>
<li>TikTok - <a href="https://www.tiktok.com/@brittney_saunders?lang=en" data-loopstyle="linkonly">@brittney_saunders&nbsp;</a></li>
<li>YouTube - <a href="https://www.youtube.com/@faytthelabel">Brittney Saunders - Fayt The Label</a></li>
<li>Check out FAYT The Label&nbsp;<a href="https://faytthelabel.com/" data-loopstyle="linkonly">HERE.</a></li>
<li>Purchase my book "Just Getting Started" <a href="https://www.booktopia.com.au/just-getting-started-brittney-saunders/book/9781761282195.html">HERE</a></li>
</ul>
CREDITS Host:&nbsp;Brittney Saunders.&nbsp; Executive Producer:&nbsp;Xander Cross Managing Producer: Ricardo Bardon
Find more great podcasts like this at&nbsp;<a href="http://novapodcasts.com.au/" data-loopstyle="linkonly">novapodcasts.com.au&nbsp;</a>and follow Nova Podcast's Instagram&nbsp;<a href="https://www.instagram.com/novapodcastsofficial/" data-loopstyle="linkonly">@novapodcastsofficial</a>

Seven years ago Brittney Saunders started a business in her garage. Today it’s grown to an 8-figure empire with almost 60 employees, four retail shops and a booming online store. 
Want to know how she did it? Listen to Big Business! 
On Big Business Britt will take you behind the scenes of her businesses to teach you all the lessons she wishes she’d known from the start. She also interviews other inspiring founders to hear their entrepreneurial wisdom. 

Seven years ago Brittney Saunders started a business in her garage. Today it’s grown to an 8-figure empire with almost 60 employees, four retail shops and a booming online store.  Want to know how she did it? Listen to Big Business!  On Big Business Britt will take you behind the scenes of her businesses to teach you all the lessons she wishes she’d known from the start. She also interviews other inspiring founders to hear their entrepreneurial wisdom.

Seven years ago Brittney Saunders started a business in her garage. Today it’s grown to an 8-figure empire with almost 60 employees, four retail shops and a booming online store.  Want to know how she did it? Listen to Big Business with Brittney Saunders!

Big Business with Brittney Saunders

Seven years ago Brittney Saunders started a business in her garage. Today it’s grown to an 8-figure empire with almost 60 employees, four retail shops and a booming online store. 
Want to know how she did it? Listen to Big Business! 
On Big Business Britt will take you behind the scenes of her businesses to teach you all the lessons she wishes she’d known from the start. She also interviews other inspiring founders to hear their entrepreneurial wisdom. 

Seven years ago Brittney Saunders started a business in her garage. Today it’s grown to an 8-figure empire with almost 60 employees, four retail shops and a booming online store. Want to know how she did it? Listen to Big Business! On Big Business Britt will take you behind the scenes of her businesses to teach you all the lessons she wishes she’d known from the start. She also interviews other inspiring founders to hear their entrepreneurial wisdom.

Can we talk about customer complaints?

https://api.omny.fm/orgs/2fb3740d-3436-44af-8cc0-a91900716aa5/clips/54ae830f-2997-4f59-8233-b472006c41a7/transcript

Britt is feeling inspired today, so much so that she's sat down at 8pm to record this episode. Many businesses have been posting on social media recently, all essentially saying the same thing but in different ways. All signaling a shift that seems to be hitting every business that has experienced a growth phase. What is it, though? 

LINKS

Follow Britt on:
Instagram - @brittney_saunders
Instagram - @bigbusiness_podcast
TikTok - @brittney_saunders 
YouTube - Brittney Saunders - Fayt The Label
Check out FAYT The Label HERE.
Purchase my book "Just Getting Started"HERE

CREDITS
Host: Brittney Saunders. 
Executive Producer: Xander Cross
Managing Producer: Ricardo Bardon

Find more great podcasts like this at novapodcasts.com.au and follow Nova Podcast's Instagram @novapodcastsofficial

Britt is feeling inspired today, so much so that she's sat down at 8pm to record this episode. Many businesses have been posting on social media recently, all essentially saying the same thing but in different ways. All signaling a shift that seems to be hitting every business that has experienced a growth phase. What is it, though?&nbsp;
LINKS
Follow Britt on:
<ul>
<li>Instagram - <a href="https://www.instagram.com/brittney_saunders/?hl=en" data-loopstyle="linkonly">@brittney_saunders</a></li>
<li>Instagram - <a href="https://www.instagram.com/bigbusiness_podcast/">@bigbusiness_podcast</a></li>
<li>TikTok - <a href="https://www.tiktok.com/@brittney_saunders?lang=en" data-loopstyle="linkonly">@brittney_saunders&nbsp;</a></li>
<li>YouTube - <a href="https://www.youtube.com/@faytthelabel">Brittney Saunders - Fayt The Label</a></li>
<li>Check out FAYT The Label&nbsp;<a href="https://faytthelabel.com/" data-loopstyle="linkonly">HERE.</a></li>
<li>Purchase my book "Just Getting Started" <a href="https://www.booktopia.com.au/just-getting-started-brittney-saunders/book/9781761282195.html">HERE</a></li>
</ul>
CREDITS Host:&nbsp;Brittney Saunders.&nbsp; Executive Producer:&nbsp;Xander Cross Managing Producer: Ricardo Bardon
Find more great podcasts like this at&nbsp;<a href="http://novapodcasts.com.au/" data-loopstyle="linkonly">novapodcasts.com.au&nbsp;</a>and follow Nova Podcast's Instagram&nbsp;<a href="https://www.instagram.com/novapodcastsofficial/" data-loopstyle="linkonly">@novapodcastsofficial</a>

Have Fayt and other brands lost their sparkle?

https://api.omny.fm/orgs/2fb3740d-3436-44af-8cc0-a91900716aa5/clips/0efca90d-b72b-40c9-9ad1-b46e0058d2d0/transcript

Huge exclusive news in today's bonus. Britt announces the comeback of Fayt's swim range. What is in store for the new swim range, and when can you expect it to be available to purchase? All is revealed and more in today's episode.

LINKS

Follow Britt on:
Instagram - @brittney_saunders
Instagram - @bigbusiness_podcast
TikTok - @brittney_saunders 
YouTube - Brittney Saunders - Fayt The Label
Check out FAYT The Label HERE.
Purchase my book "Just Getting Started"HERE

CREDITS
Host: Brittney Saunders. 
Executive Producer: Xander Cross
Managing Producer: Ricardo Bardon

Find more great podcasts like this at novapodcasts.com.au and follow Nova Podcast's Instagram @novapodcastsofficial

Huge exclusive news in today's bonus. Britt announces the comeback of Fayt's swim range. What is in store for the new swim range, and when can you expect it to be available to purchase? All is revealed and more in today's episode.
LINKS
Follow Britt on:
<ul>
<li>Instagram - <a href="https://www.instagram.com/brittney_saunders/?hl=en" data-loopstyle="linkonly">@brittney_saunders</a></li>
<li>Instagram - <a href="https://www.instagram.com/bigbusiness_podcast/">@bigbusiness_podcast</a></li>
<li>TikTok - <a href="https://www.tiktok.com/@brittney_saunders?lang=en" data-loopstyle="linkonly">@brittney_saunders&nbsp;</a></li>
<li>YouTube - <a href="https://www.youtube.com/@faytthelabel">Brittney Saunders - Fayt The Label</a></li>
<li>Check out FAYT The Label&nbsp;<a href="https://faytthelabel.com/" data-loopstyle="linkonly">HERE.</a></li>
<li>Purchase my book "Just Getting Started" <a href="https://www.booktopia.com.au/just-getting-started-brittney-saunders/book/9781761282195.html">HERE</a></li>
</ul>
CREDITS Host:&nbsp;Brittney Saunders.&nbsp; Executive Producer:&nbsp;Xander Cross Managing Producer: Ricardo Bardon
Find more great podcasts like this at&nbsp;<a href="http://novapodcasts.com.au/" data-loopstyle="linkonly">novapodcasts.com.au&nbsp;</a>and follow Nova Podcast's Instagram&nbsp;<a href="https://www.instagram.com/novapodcastsofficial/" data-loopstyle="linkonly">@novapodcastsofficial</a>

Fayt is officially bringing back our swim range 👙

https://api.omny.fm/orgs/2fb3740d-3436-44af-8cc0-a91900716aa5/clips/24ac7c2d-910e-4fb4-9fac-b46b00652e6c/transcript

Talk about cutting it fine! We sat down with Skincare Davey mere hours after his new product launch with his skincare brand 'Boring Without You'. And this launch sees him team up with one of Australia's biggest creators, Blue Eyed Kayla Jade.

Davey pulls back the curtain on how he's leveraged virality and social media to build a thriving brand, the realities of turning internet attention into sales, and what it's really like collaborating with major influencers. 

 

LINKS

Follow Britt on:
Instagram - @brittney_saunders
Instagram - @bigbusiness_podcast
TikTok - @brittney_saunders 
YouTube - Brittney Saunders - Fayt The Label
Check out FAYT The Label HERE.
Purchase my book "Just Getting Started"HERE

CREDITS
Host: Brittney Saunders. 
Executive Producer: Xander Cross
Managing Producer: Ricardo Bardon

Find more great podcasts like this at novapodcasts.com.au and follow Nova Podcast's Instagram @novapodcastsofficial

Talk about cutting it fine! We sat down with Skincare Davey mere hours after his new product launch with his skincare brand&nbsp;'Boring Without You'. And this launch sees him team up with one of Australia's biggest creators,&nbsp;Blue Eyed Kayla Jade.
Davey pulls back the curtain on how he's leveraged virality and social media to build a thriving brand, the realities of turning internet attention into sales, and what it's really like collaborating with major influencers.&nbsp;
&nbsp;
LINKS
Follow Britt on:
<ul>
<li>Instagram - <a href="https://www.instagram.com/brittney_saunders/?hl=en" data-loopstyle="linkonly">@brittney_saunders</a></li>
<li>Instagram - <a href="https://www.instagram.com/bigbusiness_podcast/">@bigbusiness_podcast</a></li>
<li>TikTok - <a href="https://www.tiktok.com/@brittney_saunders?lang=en" data-loopstyle="linkonly">@brittney_saunders&nbsp;</a></li>
<li>YouTube - <a href="https://www.youtube.com/@faytthelabel">Brittney Saunders - Fayt The Label</a></li>
<li>Check out FAYT The Label&nbsp;<a href="https://faytthelabel.com/" data-loopstyle="linkonly">HERE.</a></li>
<li>Purchase my book "Just Getting Started" <a href="https://www.booktopia.com.au/just-getting-started-brittney-saunders/book/9781761282195.html">HERE</a></li>
</ul>
CREDITS Host:&nbsp;Brittney Saunders.&nbsp; Executive Producer:&nbsp;Xander Cross Managing Producer: Ricardo Bardon
Find more great podcasts like this at&nbsp;<a href="http://novapodcasts.com.au/" data-loopstyle="linkonly">novapodcasts.com.au&nbsp;</a>and follow Nova Podcast's Instagram&nbsp;<a href="https://www.instagram.com/novapodcastsofficial/" data-loopstyle="linkonly">@novapodcastsofficial</a>

The truth about Blue Eyed Kayla Jade (Ft. Skincaredavey from BWU)

https://api.omny.fm/orgs/2fb3740d-3436-44af-8cc0-a91900716aa5/clips/52f5a657-0a74-458b-a3ab-b467006ac461/transcript

Can we talk about customer complaints?

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